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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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TSC PRNTHD ASSY, DH320 (1SET/BOX)

TSC PRNTHD ASSY, DH320 (1SET/BOX)
TSC PRNTHD ASSY, DH320 (1SET/BOX)
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R4,511
When print quality degrades on your TSC DH320 industrial barcode printer, the culprit is often a worn or damaged printhead. This genuine TSC replacement printhead assembly restores crisp, high-contrast barcodes, text, and graphics, eliminating costly downtime and reprints. Engineered for the DH320 s... Read More
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Stock Out Of StockNo Stock Code 3403878 Brand TSC Model PH-DH220-0002 Warranty 2 Years

Shipping & Returns

When print quality degrades on your TSC DH320 industrial barcode printer, the culprit is often a worn or damaged printhead. This genuine TSC replacement printhead assembly restores crisp, high-contrast barcodes, text, and graphics, eliminating costly downtime and reprints. Engineered for the DH320 series, it delivers reliable thermal transfer and direct thermal printing at 203 dpi resolution across a 104 mm width.

Who is it for

Warehouse managers, logistics operators, and manufacturing supervisors who depend on TSC DH320 printers for high-volume labeling will find this printhead essential. It is ideal for anyone needing to maintain peak print quality without replacing the entire printer—a cost-effective solution for busy print environments.

Main features

  • Genuine TSC OEM part: Guaranteed compatibility and performance with DH320 series printers.
  • 203 dpi resolution: Produces sharp, scannable barcodes and clear text on labels and tags.
  • 104 mm print width: Handles standard industrial label sizes with ease.
  • Durable construction: Ceramic and metal materials ensure long life—up to 50 km of printing.
  • User-replaceable: Quick installation minimizes printer downtime; no special tools required.
  • Versatile printing: Supports both thermal transfer and direct thermal media for flexible applications.

Specifications

  • Print technology: Thermal transfer / direct thermal
  • Resolution: 203 dpi (8 dots/mm)
  • Max print width: 104 mm (4.09 inches)
  • Printhead type: Flat head
  • Number of heating elements: 812 dots
  • Voltage: 24V DC
  • Estimated lifespan: Up to 50 km (31 miles)
  • Material: Ceramic and metal
  • Condition: New, OEM
  • Compatibility: TSC DH320 series industrial barcode printers

Tips

To extend printhead life, regularly clean the printhead with isopropyl alcohol and a lint-free cloth, and use high-quality media and ribbons. Always power off the printer and allow the printhead to cool before replacement. Keep a spare printhead on hand to avoid production delays during peak labeling periods.

Specifications
Brand
TSC
Category
Printhead
Material
Ceramic, Metal
Model
DH320 Replacement Printhead Assembly
MPN
PH-DH220-0002
Other features
Compatible with TSC DH320 series; thermal transfer and direct thermal; 203 dpi; 104 mm print width; 812 dots; 24V DC; user-replaceable; OEM
Producer product family
DH320 Series
Producer product name
Printhead Assembly DH320
Product type
Replacement Printhead Assembly
Warranty
1 year
Weight
0.2 kg
Price history over the last 6 months
TSC PRNTHD ASSY, DH320 (1SET/BOX)
Current
R4,511
Lowest
R4,501
Highest
R4,533
Change 24H
-R3   0%
Week
—   
Month
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