Terms & Conditions
These terms explain how customers may use DistriNode, place orders, pay, receive delivery, use account tools, earn or spend rewards, log alerts and interact with our online store.
Plain-English summary
By using this website, creating an account, placing an order, saving an alert or participating in our rewards programme, you agree to these Terms & Conditions and any related policy pages linked from this website.
These terms are designed for a South African online store that sources products through a broad distributor network. Product prices, availability, specifications, images and lead times can change, and an order is only confirmed once DistriNode accepts it and payment or the selected checkout process is successfully completed.
If there is a conflict between this page and a more specific policy page, the more specific policy applies to that topic. For example, returns are handled under the Returns & Refunds page and personal information is handled under the Privacy Policy.
Quick reference
Keep details correct
You are responsible for your login details, delivery information, contact information and account activity.
Subject to acceptance
Cart items, quotes, alerts and wishlists do not reserve stock or freeze prices until an order is accepted.
Distributor-backed catalogue
Many items depend on supplier availability, lead times, product data and distributor confirmation.
Linked pages matter
Delivery, privacy, returns, rewards, alerts and price history pages form part of the store information customers should read.
1. Definitions
- DistriNode, we, us or our means the DistriNode online store and its authorised operators.
- Customer, you or your means any person or business using the website, account tools or checkout.
- Website means distrinode.co.za and related pages, account areas, checkout flows and store features.
- Products means physical goods and any other items made available for purchase through the website.
- Supplier or distributor means a local or international source from which DistriNode may obtain products or product data.
2. Acceptance of these terms
You accept these terms when you use the website, create an account, place an order, submit payment, save a Price Alert or Stock Alert, use Reward Rands, contact us about an order or otherwise interact with the store.
If you do not agree with these terms, you should not use the website or place an order.
3. Legal capacity and lawful use
You may use DistriNode only if you have the legal capacity to enter into binding agreements under South African law. If you use the website on behalf of a company, organisation or other legal entity, you confirm that you are authorised to act for that entity.
You may not use the website for unlawful purposes, fraudulent activity, unauthorised access, system interference, scraping that harms the platform, abuse of promotions, abuse of rewards, misrepresentation, resale activity that breaches applicable law or any activity that interferes with other customers.
4. Accounts and customer responsibilities
Account security
You are responsible for keeping your username, password and devices secure. Notify us if you suspect unauthorised account access.
Accurate information
You must provide correct billing, delivery, email and contact details. Incorrect details can delay or prevent fulfilment.
Business purchases
If ordering for a business, make sure purchase approvals, tax details, addresses and recipient contact details are correct before checkout.
5. Product information, images and specifications
We aim to provide useful product information, but product titles, images, descriptions, specifications, attributes, compatibility notes, manuals and related content may originate from suppliers, distributors, manufacturers or third-party data sources.
Product images may be illustrative and may not always show the exact colour, revision, packaging, included accessories, regional plug, bundle contents or final product configuration. Product specifications can also change without notice from a manufacturer or supplier.
Before buying specialist, compatibility-sensitive or high-value products, customers should check model numbers, specifications, dimensions, power requirements, regional compatibility and intended use carefully. If something is unclear, contact us before placing the order.
6. Pricing, stock and availability
Prices may change
Prices are displayed in South African Rand unless stated otherwise. Prices may change due to supplier pricing, exchange rates, promotions, import costs, data updates, system corrections or product availability.
If a pricing error is discovered, DistriNode may correct the price, cancel the affected item, request customer confirmation at the corrected price or refund payment already received for that affected item.
Stock is not reserved by browsing
Adding a product to your cart, wishlist, alert list or account area does not reserve stock and does not guarantee that the product will still be available later.
Stock is subject to supplier confirmation, payment status, order processing sequence and any distributor-side availability changes.
7. Orders and order acceptance
| Stage | What it means | Important note |
|---|---|---|
| StageCart | What it meansYou have selected products for possible purchase. | Important noteNo stock or price is reserved merely because an item is in your cart. |
| StageCheckout | What it meansYou submit billing, delivery and payment details. | Important noteWe may still validate stock, price, payment and product availability. |
| StageOrder received | What it meansThe system has recorded your order request. | Important noteThis does not prevent cancellation if payment, pricing, fraud, supplier or stock issues arise. |
| StageAccepted / processing | What it meansDistriNode proceeds with fulfilment based on the selected checkout method. | Important noteSupplier delays, substitutions, discontinued products or force majeure may still affect fulfilment. |
8. Payment terms
Payment methods available at checkout may include PayFast, EFT and other methods that DistriNode makes available from time to time. Third-party payment providers may have their own terms, verification steps and processing rules.
Orders may only proceed once payment is authorised, received, verified or otherwise accepted according to the selected payment method. EFT orders may be delayed until funds reflect and are matched to the order.
DistriNode may cancel orders where payment is not received within a reasonable time, where proof of payment cannot be verified, where fraud is suspected or where a payment provider declines or reverses the transaction.
9. Taxes and invoices
Prices and tax treatment are displayed according to the store configuration and applicable checkout information. Where VAT applies, it will be reflected in the order totals or tax invoice information.
Business customers are responsible for checking invoice, company, VAT and billing details before finalising an order.
10. Delivery, collection and fulfilment
Delivery options, fees and estimated timeframes may vary based on product source, supplier lead time, order size, destination, courier availability, payment status and any special handling requirements.
Estimated lead times are estimates only and are not guaranteed delivery dates. Multiple products in one order may have different lead times, and the order may be processed according to the slowest item or split where appropriate.
Customers must provide a valid delivery address, recipient name, phone number and any access instructions. Couriers generally cannot deliver to incomplete addresses, unreachable recipients or locations where access is restricted.
11. Returns, refunds and cancellations
Before fulfilment
Cancellation requests may be considered before supplier processing, dispatch, special-order procurement or irreversible fulfilment steps begin.
After delivery
Returns, exchanges, repairs, replacements, credits and refunds are handled according to the Returns & Refunds page and applicable law.
Condition matters
Products may need to be returned complete, clean, unused where required, with packaging, accessories, manuals, serial numbers and proof of purchase.
Some products may be non-returnable, limited-return, hygiene-sensitive, consumable, custom, special order, digital, license-based, opened, installed, used or subject to supplier/manufacturer assessment. Please read the Returns & Refunds page before ordering products where return eligibility matters to you.
12. Warranties and manufacturer support
Product warranty coverage depends on the manufacturer, supplier, product category, product condition, serial number, region and applicable warranty terms. DistriNode may assist with warranty facilitation where appropriate, but manufacturer or supplier assessment may be required.
Warranty claims may be refused where damage is caused by misuse, incorrect installation, power events, liquid damage, physical damage, modification, unauthorised repair, consumable wear, missing serial numbers, missing accessories or use outside product specifications.
13. Compatibility-sensitive purchases
Customers are responsible for confirming compatibility before purchasing products such as PC components, memory, CPUs, motherboards, server parts, networking equipment, cables, chargers, batteries, printer consumables, software, licenses and replacement parts.
If you are uncertain, contact us before purchase and include the model numbers, existing device details and intended use.
14. Rewards, alerts and account tools
| Feature | Terms summary | More information |
|---|---|---|
| FeatureReward Rands | Terms summaryRewards apply only to selected products, registered accounts and qualifying orders under the rewards rules. | More informationRewards Program |
| FeaturePrice Alerts | Terms summaryPrice alerts notify you when a saved price condition is detected. They do not reserve stock or freeze price. | More informationPrice & Stock Alerts |
| FeatureStock Alerts | Terms summaryStock alerts notify you when availability is detected. Availability may change before you open the product page. | More informationPrice & Stock Alerts |
| FeaturePrice History | Terms summaryPrice history is informational and may reflect available recorded store data, not a guarantee of future pricing. | More informationPrice History |
15. Promotions, coupons and special offers
Promotions, coupons, discounts, special prices, bundles, free delivery offers, rewards and other benefits may have additional rules, expiry dates, exclusions, minimum order values, product limitations or customer eligibility requirements.
DistriNode may correct, withdraw or cancel promotions where there is a system error, abuse, fraud, duplicate use, unintended stacking, supplier change or clear mistake.
16. Privacy and communications
Personal information is handled according to the DistriNode Privacy Policy and applicable South African privacy law. We may use your contact details for order processing, account notices, delivery communication, returns, alerts, rewards, support and lawful store communications.
Marketing communication preferences may be managed according to the options available on the website or in the message you receive.
17. Website use, content and intellectual property
Website content
Text, layouts, page designs, category structures, graphics, code, data presentation and store content may be protected by copyright or other rights.
Permitted use
You may use the website for normal browsing, account management and shopping. Automated or abusive access may be restricted.
Third-party links
Links to payment providers, couriers, manufacturers or external resources may be governed by their own terms and privacy rules.
18. Liability, interruptions and errors
We work to keep the website accurate and available, but we do not guarantee that the website will always be uninterrupted, error-free, current or compatible with every device, browser or network.
To the fullest extent allowed by law, DistriNode will not be liable for indirect, incidental, special or consequential losses arising from website use, order delays, supplier changes, unavailable products, pricing errors, alert timing, reward reversals, courier issues, technical failures or events outside our reasonable control.
Nothing in these terms is intended to exclude rights or remedies that cannot legally be excluded under applicable South African consumer protection law.
19. Changes to these terms
DistriNode may update these Terms & Conditions from time to time. The version published on the website applies from the time it is published, unless a specific effective date is stated.
For an order already placed, the terms and policies in force at the time of that order will generally apply to that order, unless a change is required by law or is clearly beneficial to the customer.
20. Governing law
These terms are governed by the laws of the Republic of South Africa.
Any dispute should first be raised with DistriNode so that we have an opportunity to investigate and resolve it. If it cannot be resolved informally, it may be handled through the applicable South African dispute resolution or court process.
21. Related policy pages
| Page | Why it matters |
|---|---|
| PageDelivery Information | Why it mattersExplains delivery options, timeframes and fulfilment expectations. |
| PageReturns & Refunds | Why it mattersExplains returns, refunds, credits, exchanges and product condition requirements. |
| PagePrivacy Policy | Why it mattersExplains how personal information is collected, used and protected. |
| PageRewards Program | Why it mattersExplains earning, spending, expiry and reversal rules for Reward Rands. |
| PagePrice & Stock Alerts | Why it mattersExplains how saved price and stock notifications behave. |
Clear terms help the store work better for everyone.
These Terms & Conditions are intended to make DistriNode's shopping process, distributor-backed catalogue, account tools and customer responsibilities easier to understand before an order is placed.