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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Shuttle XPC slim Barebone DL30N, Intel N100, 1x DDR5, 2x LAN (2x 2.5Gbit), 2xCOM,1xHDMI,1xDP, 1x VGA, fanless, 24/7 permanent operation

Shuttle XPC slim Barebone DL30N, Intel N100, 1x DDR5, 2x LAN (2x 2.5Gbit), 2xCOM,1xHDMI,1xDP, 1x VGA, fanless, 24/7 permanent operation
Shuttle XPC slim Barebone DL30N, Intel N100, 1x DDR5, 2x LAN (2x 2.5Gbit), 2xCOM,1xHDMI,1xDP, 1x VGA, fanless, 24/7 permanent operation
Shuttle XPC slim Barebone DL30N, Intel N100, 1x DDR5, 2x LAN (2x 2.5Gbit), 2xCOM,1xHDMI,1xDP, 1x VGA, fanless, 24/7 permanent operation
Shuttle XPC slim Barebone DL30N, Intel N100, 1x DDR5, 2x LAN (2x 2.5Gbit), 2xCOM,1xHDMI,1xDP, 1x VGA, fanless, 24/7 permanent operation
Shuttle XPC slim Barebone DL30N, Intel N100, 1x DDR5, 2x LAN (2x 2.5Gbit), 2xCOM,1xHDMI,1xDP, 1x VGA, fanless, 24/7 permanent operation
Shuttle XPC slim Barebone DL30N, Intel N100, 1x DDR5, 2x LAN (2x 2.5Gbit), 2xCOM,1xHDMI,1xDP, 1x VGA, fanless, 24/7 permanent operation
Shuttle XPC slim Barebone DL30N, Intel N100, 1x DDR5, 2x LAN (2x 2.5Gbit), 2xCOM,1xHDMI,1xDP, 1x VGA, fanless, 24/7 permanent operation
Shuttle XPC slim Barebone DL30N, Intel N100, 1x DDR5, 2x LAN (2x 2.5Gbit), 2xCOM,1xHDMI,1xDP, 1x VGA, fanless, 24/7 permanent operation
Shuttle XPC slim Barebone DL30N, Intel N100, 1x DDR5, 2x LAN (2x 2.5Gbit), 2xCOM,1xHDMI,1xDP, 1x VGA, fanless, 24/7 permanent operation
Shuttle XPC slim Barebone DL30N, Intel N100, 1x DDR5, 2x LAN (2x 2.5Gbit), 2xCOM,1xHDMI,1xDP, 1x VGA, fanless, 24/7 permanent operation
Shuttle XPC slim Barebone DL30N, Intel N100, 1x DDR5, 2x LAN (2x 2.5Gbit), 2xCOM,1xHDMI,1xDP, 1x VGA, fanless, 24/7 permanent operation
Shuttle XPC slim Barebone DL30N, Intel N100, 1x DDR5, 2x LAN (2x 2.5Gbit), 2xCOM,1xHDMI,1xDP, 1x VGA, fanless, 24/7 permanent operation
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R4,919
+R16 Reward
The Shuttle XPC slim Barebone DL30N series is the successor to Shuttle's DL20N series. These fanless Slim PC barebones with an energy-efficient Intel 12th-Gen "Alder Lake-N" processor are suitable for building particularly slim PC systems with drives and operating system as well as client/server set... Read More
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Stock 12 Code 31436 Brand SHUTTLE Model DL30N Warranty 2 Years

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Estimated delivery Monday, October 5
You will be kept updated through our detailed tracking system
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Mini PC barebone ASUS NUC 13 RNUC13ANHI300002I — Intel Core i3-1315U, up to 64 GB DDR4, Wi‑Fi 6E, 2×HDMI 2.1, 2×Thunderbolt 4
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Zotac ZBOX CI649 NANO 1.8L sized PC Black, White i5-1335U Intel SoC 1.3 GHz
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ASUS ExpertCenter PN54 -S70011HN AMD Ryzen™ AI 7 350 32 GB DDR5-SDRAM 1 TB SSD Windows 11 Home Mini PC Black
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ASUS NUC 13 Pro Slim Kit RNUC13ANKI700000I - Barebone - Mini-PC - 1 x Core i7 1360P - RAM 0 GB - Intel Iris Xe Grafikkarte - Wi-Fi 6E, Bluetooth 5.3, 1GbE, 2.5GbE - WLAN: 802.11a/b
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ASUS NUC 13 Pro Slim Kit RNUC13ANKI700000I - Barebone - Mini-PC - 1 x Core i7 1360P - RAM 0 GB - Intel Iris Xe Grafikkarte - Wi-Fi 6E, Bluetooth 5.3, 1GbE, 2.5GbE - WLAN: 802.11a/b
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The Shuttle XPC slim Barebone DL30N series is the successor to Shuttle's DL20N series. These fanless Slim PC barebones with an energy-efficient Intel 12th-Gen "Alder Lake-N" processor are suitable for building particularly slim PC systems with drives and operating system as well as client/server setups for pure network-based applications. Two Intel 2.5G LAN ports provide excellent network connectivity and the optional Shuttle accessory WWN03 allows for an LTE module to be installed for mobile internet access. The integrated graphics is based on Intel's powerful Intel UHD Graphics that supports hardware acceleration for 4K videos. Combined with an SSD drive, these Slim-PCs works virtually noiseless.

Shuttle XPC slim Barebone DL30N, Intel N100, 1x DDR5, 2x LAN (2x 2.5Gbit), 2xCOM,1xHDMI,1xDP, 1x VGA, fanless, 24/7 permanent operation. Chassis type: 1.35L sized PC, Product type: Mini PC barebone. BIOS type: UEFI AMI. Supported memory types: DDR5-SDRAM, Number of memory slots: 1, Maximum internal memory: 16 GB. Supported storage drive types: HDD & SSD, Storage drive interface: PCI Express, Serial ATA III. Ethernet LAN (RJ-45) ports: 2. Cooling type: Passive. Power supply: 65 W

Key Highlights
  • Fanless 1.3L-PC supports 24/7 operating
  • Dual LAN (2x 2.5Gbit) , 2x COM (RS232) , VESA
  • HDMI, Display Port and VGA
  • 1.35L sized PC Black
  • Built-in processor Intel N100
  • 1 SO-DIMM Maximum internal memory: 16 GB DDR5-SDRAM
  • HDD & SSD 2.5,M.2
  • On-board graphics card Intel® UHD Graphics
  • Ethernet LAN
Specifications
AC adapter included
Yes
AC adapter output current
3.42 A
AC adapter output voltage
19 V
AC input frequency
50/60 Hz
AC input voltage
100 - 240 V
Audio chip
Realtek ALC888S
BIOS type
UEFI AMI
Built-in processor
Yes
Built-in speaker(s)
No
Cable lock slot
Yes
Cable lock slot type
Kensington
Card reader integrated
No
Chassis type
1.35L sized PC
Compliance certificates
BSMI, CE, Federal Communications Commission (FCC), RCM, RoHS, UKCA, VCCI
Cooling type
Passive
DC-in jack
Yes
Depth
190 mm
Discrete graphics card model
Not available
DisplayPort version
1.4a
DisplayPorts quantity
1
Drivers included
Yes
ECC
No
ECC supported by processor
No
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
2
Graphics card family
Intel
Harmonized System (HS) code
84733080
HDMI ports quantity
1
HDMI version
2.0b
Headphone outputs
1
Height
43 mm
Housing material
Steel
Internal memory installed
No
LAN controller
Intel I226-LM
LED indicators
HDD, Power
Linux operating systems supported
Yes
Maximum internal memory
16 GB
Maximum resolution
4096 x 2160 pixels
Memory channels
Single-channel
Memory slots type
SO-DIMM
Memory voltage
1.1 V
Microphone in
Yes
Non-ECC
Yes
Number of displays supported
3
Number of memory slots
1
Number of power supply units
1
Number of processors supported
1
Number of storage drives supported
2
NVMe
Yes
On-board graphics card
Yes
On-board graphics card model
Intel® UHD Graphics
On/off switch
Yes
Operating relative humidity (H-H)
10 - 90%
Operating system installed
No
Operating temperature (T-T)
0 - 40 °C
Package weight
2.1 kg
Panel mounting interface
100 x 75 mm
Power cord included
Yes
Power supply
65 W
Power supply type
External AC adapter
Processor boost frequency
3.4 GHz
Processor cache
6 MB
Processor cores
4
Processor manufacturer
Intel
Processor model
N100
Processor threads
4
Product colour
Black
Product type
Mini PC barebone
Quick start guide
Yes
Serial ports quantity
2
Storage drive interface
PCI Express, Serial ATA III
Storage drive sizes supported
2.5,M.2
Storage drives installed
No
Supported memory clock speeds
4800 MHz
Supported memory types
DDR5-SDRAM
Supported storage drive types
HDD & SSD
Sustainability certificates
ENERGY STAR, ErP
Sustainability compliance
Yes
Thermal Design Power (TDP)
6 W
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
8
VESA mounting
Yes
VGA (D-Sub) ports quantity
1
Weight
800 g
Wi-Fi
No
Width
165 mm
Windows operating systems supported
Windows 10, Windows 11 x64

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Price history over the last 6 months
Shuttle XPC slim Barebone DL30N, Intel N100, 1x DDR5, 2x LAN (2x 2.5Gbit), 2xCOM,1xHDMI,1xDP, 1x VGA, fanless, 24/7 permanent operation
Current
R4,919
Lowest
R4,233
Highest
R4,990
Change 24H
-R60   -1%
Week
+R656   +15%
Month
+R663   +16%

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