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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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Headset EPOS IMPACT SDW 5011

Headset EPOS IMPACT SDW 5011
Headset EPOS IMPACT SDW 5011
Headset EPOS IMPACT SDW 5011
Headset EPOS IMPACT SDW 5011
Headset EPOS IMPACT SDW 5011
Headset EPOS IMPACT SDW 5011
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R4,586
+R16 Reward
The EPOS IMPACT SDW 5011 is a 3-in-1 wireless headset with a DECT dongle that provides a reliable connection for hot desking in busy open offices and for remote work. Designed for office and call centre environments, it offers a frequency range of 100–7500 Hz for clear speech reproduction and weighs... Read More
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Stock 8 Code 120052 Brand EPOS Model 1000301 Warranty 2 Years

Shipping & Returns

Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
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The EPOS IMPACT SDW 5011 is a 3-in-1 wireless headset with a DECT dongle that provides a reliable connection for hot desking in busy open offices and for remote work. Designed for office and call centre environments, it offers a frequency range of 100–7500 Hz for clear speech reproduction and weighs 57 g for comfortable extended use. The compact black headset supports multiple wearing styles (neck-band, head-band, ear-hook) and includes a charging cable and carry pouch to enhance portability.

Advantages

This headset delivers seamless plug-and-play connectivity via the DECT dongle for stable calls and optimal clarity across high-density DECT environments. Its lightweight 57 g construction and supra-aural ear coupling ensure comfort during long shifts. The included charging cable and carry pouch make it convenient to move between workspaces, and the black, low-profile design complements modern office aesthetics.

Suitable for

  • Hot desking in open-plan offices
  • Call centre and customer service agents
  • Remote work and mobile employees
  • Busy DECT environments requiring interference-resistant wireless audio

Key specifications

  • Model: EPOS IMPACT SDW 5011 (MPN 1000300, EAN 5714708001010)
  • Connectivity: Wireless (DECT dongle)
  • Frequency range: 100–7500 Hz
  • Weight: 57 g
  • Ear coupling: Supraaural
  • Wearing styles: Neck-band, Head-band, Ear-hook
  • Colour: Black

How to use

Plug the DECT dongle into your PC USB port to establish the wireless connection with the EPOS IMPACT SDW 5011. Adjust the wearing style (neck-band, head-band, or ear-hook) for a secure and comfortable fit, and place the supra-aural ear pad over your ear. Charge the headset using the supplied cable before first use, and store it in the carry pouch when transporting between locations.

Recommendations

For best call quality, position the microphone close to the mouth but not directly in front of exhalation. Keep the DECT dongle unobstructed and within the recommended range of the headset to minimise interference in high-density office environments.

Key Highlights
  • Hot desking in open-plan offices
  • Call centre and customer service agents
  • Remote work and mobile employees
  • Busy DECT environments requiring interference-resistant wireless audio
  • Model: EPOS IMPACT SDW 5011 (MPN 1000300, EAN 5714708001010)
  • Connectivity: Wireless (DECT dongle)
  • Frequency range: 100–7500 Hz
  • Weight: 57 g
  • Ear coupling: Supraaural
  • Wearing styles: Neck-band, Head-band, Ear-hook
  • Colour: Black
Specifications
Acoustic system
Open
Battery operated
Yes
Battery recharge time
2.5 h
Battery type
Built-in battery
Cables included
USB
Certification
DECT Security certified
Connectivity technology
Wireless
Control type
Buttons
Control unit type
On-ear control unit
DECT connectable
Yes
Depth
50 mm
Driver type
Dynamic
Ear coupling
Supraaural
Harmonized System (HS) code
85183000
Headphone frequency
100 - 7500
Headset type
Monaural
Height
150 mm
Magnet type
Neodymium
MEMS (Micro-Electro-Mechanical System) microphone
Yes
Microphone frequency
100 - 7500
Microphone noise-canceling
Yes
Number of microphones
2
Operating temperature (T-T)
-10 - 50
Package depth
201 mm
Package height
147 mm
Package weight
325 g
Package width
65 mm
Packaging content
Headset, DECT dongle, charging cable, pouch, quick guide, safety guide, compliance sheet
Pouch
Yes
Product colour
Black
Product type
Headset
Quantity
1
Quick start guide
Yes
Receiver included
Yes
Recommended usage
Office/Call center
Safety sheet
Yes
Standby time
48 h
Storage temperature (T-T)
-10 - 60
Talk time
10 h
USB connectivity
Yes
USB connector
USB Type-A
Volume control
Button
Warranty period
2 year(s)
Wearing style
Neck-band, Head-band, Ear-hook
Weight
0.057 kg
Width
150 mm
Wireless range (line of sight)
135 m
Wireless range (typical building)
40 m
Wireless receiver interface
USB

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Price history over the last 6 months
Headset EPOS IMPACT SDW 5011
Current
R4,586
Lowest
R4,118
Highest
R4,686
Change 24H
+R59   +1%
Week
+R107   +2%
Month
+R90   +2%

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