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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black, 3.2 Gen 2 (3.1 Gen 2), USB Type-C, HDMI output, 3840 x 2160 pixels

StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black, 3.2 Gen 2 (3.1 Gen 2), USB Type-C, HDMI output, 3840 x 2160 pixels
StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black, 3.2 Gen 2 (3.1 Gen 2), USB Type-C, HDMI output, 3840 x 2160 pixels
StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black, 3.2 Gen 2 (3.1 Gen 2), USB Type-C, HDMI output, 3840 x 2160 pixels
StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black, 3.2 Gen 2 (3.1 Gen 2), USB Type-C, HDMI output, 3840 x 2160 pixels
StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black, 3.2 Gen 2 (3.1 Gen 2), USB Type-C, HDMI output, 3840 x 2160 pixels
StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black, 3.2 Gen 2 (3.1 Gen 2), USB Type-C, HDMI output, 3840 x 2160 pixels
StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black, 3.2 Gen 2 (3.1 Gen 2), USB Type-C, HDMI output, 3840 x 2160 pixels
StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black, 3.2 Gen 2 (3.1 Gen 2), USB Type-C, HDMI output, 3840 x 2160 pixels
StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black, 3.2 Gen 2 (3.1 Gen 2), USB Type-C, HDMI output, 3840 x 2160 pixels
StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black, 3.2 Gen 2 (3.1 Gen 2), USB Type-C, HDMI output, 3840 x 2160 pixels
StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black, 3.2 Gen 2 (3.1 Gen 2), USB Type-C, HDMI output, 3840 x 2160 pixels
StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black, 3.2 Gen 2 (3.1 Gen 2), USB Type-C, HDMI output, 3840 x 2160 pixels
StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black, 3.2 Gen 2 (3.1 Gen 2), USB Type-C, HDMI output, 3840 x 2160 pixels
StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black, 3.2 Gen 2 (3.1 Gen 2), USB Type-C, HDMI output, 3840 x 2160 pixels
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R690
+R2 Reward
USB Type-C™ to HDMI Converter | Thunderbolt™ 3 Compatible | DP Alt ModeThis USB-C to HDMI adapter lets you to output 4K video and audio from the USB Type-C port on your laptop to an HDMI display or projector. The adapter works with USB 3.1 or Thunderbolt 3 Type-C devices that pass a DP video signal,... Read More
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Stock 27 Code 1178238 Brand StarTech Model CDP2HD Warranty 2 Years

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Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
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USB Type-C™ to HDMI Converter | Thunderbolt™ 3 Compatible | DP Alt Mode

This USB-C to HDMI adapter lets you to output 4K video and audio from the USB Type-C port on your laptop to an HDMI display or projector. The adapter works with USB 3.1 or Thunderbolt 3 Type-C devices that pass a DP video signal, such as your MacBook Pro, Chromebook or 2018 iPad Pro.

This video adapter is also available in white (CDP2HDW).

Enjoy High-Definition Resolution up to 4K at 30Hz

This adapter lets you harness the video capabilities from your computer's USB-C connection, to deliver the astonishing quality of UHD to a 4K 30Hz display.

You can achieve an output resolution of up to 3840 x 2160p at 30Hz, perfect for performing high-resolution tasks. Plus, the USB-C display adapter is backward compatible with 1080p monitors and displays, making it a great accessory for any workspace application.

Hassle-Free Connection to Your USB Type-C Laptop

This HDMI converter lets you use the versatile USB Type-C port on your portable device. USB-C is a reversible connector, so you can plug it to your device in any direction. Plus, it’s Thunderbolt 3 compatible, providing a hassle-free connection to your Windows or Mac based Thunderbolt 3 computer.

Lightweight Design Makes it the Perfect Travel Companion

This compact, lightweight USB-C video adapter is easy to carry in your laptop bag. It's ideal for BYOD (Bring Your Own Device) applications at the office and is compatible with any device that supports USB-C DP Alt Mode.

CDP2HD is backed by a 2-year StarTech.com warranty and free lifetime technical support.

The StarTech.com Advantage

StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black. USB version: 3.2 Gen 2 (3.1 Gen 2), USB connector type: USB Type-C, USB connector gender: Male. Product colour: Black. Width: 23 mm, Depth: 147 mm, Height: 9 mm. Package width: 200 mm, Package depth: 220 mm, Package height: 10 mm. Products per master (outer) case: 120 pc(s), Master (outer) case width: 337 mm, Master (outer) case length: 500 mm

Key Highlights
  • Obtain high performance picture quality from your USB-C™ device with support for UHD video resolutions up to 4K 30Hz
  • Connect easily with the reversible USB-C connector
  • Compatible with Thunderbolt 3 and USB Type-C with DisplayPort™ Alt Mode
  • Maximum portability with a compact, lightweight design
  • USB version: 3.2 Gen 2 (3.1 Gen 2) USB Type-C Male
  • HDMI output
  • Number of displays supported: 1
  • 3840 x 2160 pixels 30 Hz
  • Black
Specifications
Audio output channels
7.1 channels
Chipset
Parade - PS171, STMicroelectronics - STM32F072CBU6
Compliance certificates
CE, RoHS
Depth
147 mm
DisplayPort output
No
DVI output
No
Harmonized System (HS) code
84733020
HDMI output
Yes
HDMI version
1.4
Height
9 mm
Integrated USB cable
Yes
Master (outer) case height
220 mm
Master (outer) case length
500 mm
Master (outer) case width
337 mm
Maximum resolution
3840 x 2160 pixels
Number of displays supported
1
Operating relative humidity (H-H)
20 - 85%
Operating temperature (T-T)
0 - 45 °C
Package depth
220 mm
Package height
10 mm
Package weight
30 g
Package width
200 mm
Product colour
Black
Products per master (outer) case
120 pc(s)
Refresh rate at maximum resolution
30 Hz
Storage temperature (T-T)
-20 - 60 °C
Supported graphics resolutions
1024 x 768 (XGA), 1920 x 1080 (HD 1080), 1920 x 1200 (WUXGA), 1280 x 720 (HD 720), 2560 x 1600 (WQXGA), 3840 x 2160
Supported video modes
1080p, 720p
Sustainability compliance
Yes
USB cable length
0.12 m
USB connector form factor
Straight
USB connector gender
Male
USB connector type
USB Type-C
USB version
3.2 Gen 2 (3.1 Gen 2)
Weight
22 g
Width
23 mm

Leaflet

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Price history over the last 6 months
StarTech.com USB-C to HDMI Adapter with 4K 30Hz - Black, 3.2 Gen 2 (3.1 Gen 2), USB Type-C, HDMI output, 3840 x 2160 pixels
Current
R690
Lowest
R659
Highest
R813
Change 24H
+R24   +4%
Week
+R30   +5%
Month
+R27   +4%

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