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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17 inch LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support

StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17 inch LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support
StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17 inch LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support
StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17 inch LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support
StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17 inch LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support
StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17 inch LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support
StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17 inch LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support
StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17 inch LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support
StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17 inch LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support
StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17 inch LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support
StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17 inch LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support
StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17 inch LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support
StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17 inch LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support
StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17 inch LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support
StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17 inch LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support
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R25,860
+R101 Reward
KVM Console | 1U | VGA | 1280x1024 | Cables & Mounting Hardware IncludedProviding centralized control of up to eight servers, this 8-port rackmount KVM console gives you easy access to your systems. With a minimal footprint, it mounts in a server rack or cabinet using only 1U of rack space.An All-In... Read More
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Stock 1 Code 2392450 Brand StarTech Model RKCONS1708K Warranty 2 Years

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Estimated delivery Friday, October 2
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Rack console VALUE 26.99.0160 1U, 17 inch (43.2 cm) LCD 1280x1024, USB keyboard/mouse, black
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KVM Console | 1U | VGA | 1280x1024 | Cables & Mounting Hardware Included

Providing centralized control of up to eight servers, this 8-port rackmount KVM console gives you easy access to your systems. With a minimal footprint, it mounts in a server rack or cabinet using only 1U of rack space.

An All-Inclusive Solution

The 1U rackmount console features a built-in keyboard (QWERTY), a touchpad for intuitive control, and a 17-inch LCD display that supports resolutions up to 1280x1024.

This 8-port KVM console comes with everything you need to set up right out of the box:

• 8 VGA KVM Cables
• Mounting Rails
• M5 Cage Nuts and Screws

Simple System Integration

With direct access to eight systems or servers, the 8-port KVM module gives you the flexibility you need to easily integrate the console into your existing server infrastructure.

StarTech.com Rack Consoles

Rack consoles provide convenient, rack-mounted control options for single servers or the entire server room. KVM consoles include LCD display, keyboard, and trackpad, all sliding into 1U of rack space. The RKCONS1708K is backed by a StarTech.com 2-year warranty and free lifetime technical support

The StarTech.com Advantage

StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17" LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support. Display diagonal: 43.2 cm (17"), Display resolution: 1280 x 1024 pixels, Display: TFT LCD. Keyboard port type: PS/2, Mouse port type: PS/2, Video port type: VGA. Power consumption (typical): 13 W, AC adapter input voltage: 100 - 240 V, Input current: 1.5 A. Width: 448 mm, Height: 619 mm, Depth: 43 mm. Package weight: 19.7 kg, Package width: 76 mm, Package depth: 617 mm

Key Highlights
  • TECH SPECIFICATIONS: Rackmount KVM Console, 17"" Active Matrix TFT LCD Monitor, 1280 x 1024, 8 port VGA KVM switch w/ 6 ft. cables, 99 key full keyboard + numeric keypad & trackpad; Supports USB 2.0
  • PROFESSIONAL & SECURE: Customizable hot-keys, on-screen display (OSD), multi-level user security, user access levels / port permissions, & auto scan
  • INTEGRATED DESIGN: Combines a KVM + Console w/ integrated power supply into 1U of rack space allowing space for other equipment. Mount depth: 22"" [56 cm] to 35"" [90 cm] (incl. mounting hardware)
  • HEAVY DUTY: LCD KVM drawer has durable steel construction and heavy duty rail design that supports frequent use in operating environments from 0C to 40C (32F to 104F) with an MTBF of 50,000 hours
  • TESTED & PROVEN: This OS independent rack console is universally compatible w/ leading servers and backed by a StarTech.com 2-year warranty and free lifetime 24/5 multilingual technical support
  • 43.2 cm (17") LCD 1280 x 1024 pixels 250 cd/m² 1000:1
  • Rack mounting 1U
  • On Screen Display (OSD)
  • Mean time between failures (MTBF): 50000 h
  • Keyboard port type: PS/2 Mouse port type: PS/2 Video port type: VGA
  • Steel
  • Black
Specifications
AC adapter input voltage
100 - 240 V
Aspect ratio
5:4
Cables included
KVM
Cage nuts included
Yes
Compliance certificates
CE, RoHS
Contrast ratio (typical)
1000:1
Daisy chain
No
Depth
43 mm
Display
TFT LCD
Display brightness
250 cd/m²
Display diagonal
43.2 cm (17")
Display number of colours
16.78 million colours
Display resolution
1280 x 1024 pixels
Display type
LCD
Height
619 mm
Hot keys
Yes
Included power plug types
ANZ, EU, JP, NA, UK
Input current
1.5 A
IP control
No
Key lock
No
Keyboard port type
PS/2
LED indicators
Yes
Manual
Yes
Master (outer) case height
182 mm
Master (outer) case length
617 mm
Master (outer) case width
767 mm
Material
Steel
Mean time between failures (MTBF)
50000 h
Mounting depth (max)
90 cm
Mounting depth (min)
56 cm
Mouse port type
PS/2
Number of cage nuts
8
Number of screws
8
On Screen Display (OSD)
Yes
Operating relative humidity (H-H)
10 - 80%
Operating temperature (T-T)
0 - 40 °C
Package depth
617 mm
Package height
182 mm
Package weight
19.7 kg
Package width
76 mm
Pixel pitch
0.264 x 0.264 mm
Power consumption (typical)
13 W
Product colour
Black
Products per master (outer) case
1 pc(s)
Rack capacity
1U
Rack mounting
Yes
Response time
5 ms
Screws included
Yes
Storage temperature (T-T)
-20 - 60 °C
Sustainability certificates
UL ECOLOGO
USB 2.0 Type-A ports quantity
2
VGA (D-Sub) ports quantity
8
Video port type
VGA
Viewing angle, horizontal
170°
Viewing angle, vertical
160°
Weight
17 kg
Width
448 mm

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Price history over the last 6 months
StarTech.com 8 Port Rackmount KVM Console w/ 6ft Cables - Integrated KVM Switch w/ 17 inch LCD Monitor - Fully Featured 1U LCD KVM Drawer- OSD KVM - Durable 50,000 MTBF - USB + VGA Support
Current
R25,860
Lowest
R23,885
Highest
R25,860
Change 24H
+R846   +3%
Week
+R1,645   +7%
Month
+R1,776   +7%

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