We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.
But here is what a one-star review will never tell you:
We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.
Read the full letter — photos and video of real shipments, and a straight answer to every accusation.
-90x90h.webp "Build-Your-Own Gaming PC — Ryzen 7 7700 + RTX 5070, 32GB DDR5 | DistriNode")
-90x90w.webp "DistriNode Ryzen 5 8500G Office PC (Radeon Integrated Graphics) — Build Your Own")
Charge the companion case and place the earbuds inside to charge. Pair the earbuds with your device using PlayStation Link™ for lossless, low-latency audio when connected to compatible PlayStation hardware or PlayStation Portal over Wi‑Fi; alternatively use Bluetooth mode to connect to phones, tablets, or PCs. Insert the in-ear buds comfortably and use touch controls to manage playback and calls. Use the microphone for voice chat; AI noise-rejection operates automatically to reduce background noise.
For optimal gaming performance use PlayStation Link™ when playing on compatible PlayStation systems or with PlayStation Portal over a stable home Wi‑Fi network. Switch to Bluetooth when you need to connect to mobile devices. Keep the charging case charged to maintain battery life for extended sessions.
