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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Sony WF-1000XM5 Headset Wireless In-ear Calls/Music Bluetooth Silver

Sony WF-1000XM5 Headset Wireless In-ear Calls/Music Bluetooth Silver
Sony WF-1000XM5 Headset Wireless In-ear Calls/Music Bluetooth Silver
Sony WF-1000XM5 Headset Wireless In-ear Calls/Music Bluetooth Silver
Sony WF-1000XM5 Headset Wireless In-ear Calls/Music Bluetooth Silver
Sony WF-1000XM5 Headset Wireless In-ear Calls/Music Bluetooth Silver
Sony WF-1000XM5 Headset Wireless In-ear Calls/Music Bluetooth Silver
Sony WF-1000XM5 Headset Wireless In-ear Calls/Music Bluetooth Silver
Sony WF-1000XM5 Headset Wireless In-ear Calls/Music Bluetooth Silver
0 reviews • Write a review
R3,739
+R13 Reward
Sony WF-1000XM5, Wireless, Calls/Music, 20 - 20000 Hz, Headset, Silver Sony WF-1000XM5. Product type: Headset. Connectivity technology: Wireless, Bluetooth. Recommended usage: Calls/Music. Headphone frequency: 20 - 20000 Hz. Wireless range: 10 m. Product colour: Silver... Read More
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Stock 172 Code 31710 Brand Sony Model WF1000XM5S Warranty 2 Years

Shipping & Returns

Estimated delivery Friday, October 2
You will be kept updated through our detailed tracking system
Payment options
EFTPayFastBank CardSnapScanZapperGoogle PayApple PayMobicredMoreTymePay on Arrival
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Sony WF-1000XM5, Wireless, Calls/Music, 20 - 20000 Hz, Headset, Silver

Sony WF-1000XM5. Product type: Headset. Connectivity technology: Wireless, Bluetooth. Recommended usage: Calls/Music. Headphone frequency: 20 - 20000 Hz. Wireless range: 10 m. Product colour: Silver

Key Highlights
  • Silver Calls/Music In-ear Headset
  • Wireless Bluetooth 5.3 10 m
  • Intraaural Earbuds 20 - 20000 Hz
  • Microphone type: Built-in
  • Built-in battery Lithium-Ion (Li-Ion)
Specifications
AC adapter included
No
Acoustic system
Closed
Battery charge indicator
Yes
Battery life
1440 min
Battery operated
Yes
Battery recharge time
1.5 h
Battery recharge time (charging case)
2 h
Battery technology
Lithium-Ion (Li-Ion)
Battery type
Built-in battery
Battery voltage
3.85 V
Bluetooth
Yes
Bluetooth profiles
A2DP, HFP, AAC, HSP, AVRCP, SBC, LDAC
Bluetooth version
5.3
Cables included
USB
Charging case
Yes
Charging case dimensions (W x D x H)
64.6 x 40 x 26.5 mm
Charging case weight
39 g
Charging source
USB
Connectivity technology
Wireless
Continuous audio playback time (ANC off)
12 h
Continuous audio playback time (ANC on)
8 h
Continuous audio playback time (with charging case)
24 h
Control type
Touch
Driver type
Dynamic
Driver unit
8.4 mm
Ear coupling
Intraaural
Fast charging
Yes
Fast charging time
10 min
Headphone frequency
20 - 20000 Hz
Headset type
Binaural
International Protection (IP) code
IPX4
Intraaural headphones type
Earbuds
LED indicators
Battery level
Left earpiece weight
5.9 g
Microphone type
Built-in
Noise canceling
Yes
Package depth
53.5 mm
Package height
88 mm
Package width
98 mm
Product colour
Silver
Product type
Headset
Recommended usage
Calls/Music
Right earpiece weight
5.9 g
Talk time
6 h
Talk time (ANC off)
7 h
Talk time (ANC on)
6 h
USB Power Delivery (USB PD)
No
USB Type-C charging port
Yes
USB Type-C required charging power (max)
2.5 W
USB Type-C required charging power (min)
2 W
Warranty card
Yes
Wearing style
In-ear
Wireless charging
Yes
Wireless range
10 m
Works with Amazon Alexa
Yes
Works with Apple Siri
Yes
Works with the Google Assistant
Yes
Price history over the last 6 months
Sony WF-1000XM5 Headset Wireless In-ear Calls/Music Bluetooth Silver
Current
R3,739
Lowest
R3,690
Highest
R4,311
Change 24H
+R26   +1%
Week
+R33   +1%
Month
+R32   +1%

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