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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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Shuttle All-In-One Barebone X50V9U3, 15.6 inch Single-Touch-Screen (resistive), Intel i3-1315U, WiFi, IP54, fanless, 24/7 permanent operation

Shuttle All-In-One Barebone X50V9U3, 15.6 inch Single-Touch-Screen (resistive), Intel i3-1315U, WiFi, IP54, fanless, 24/7 permanent operation
Shuttle All-In-One Barebone X50V9U3, 15.6 inch Single-Touch-Screen (resistive), Intel i3-1315U, WiFi, IP54, fanless, 24/7 permanent operation
Shuttle All-In-One Barebone X50V9U3, 15.6 inch Single-Touch-Screen (resistive), Intel i3-1315U, WiFi, IP54, fanless, 24/7 permanent operation
Shuttle All-In-One Barebone X50V9U3, 15.6 inch Single-Touch-Screen (resistive), Intel i3-1315U, WiFi, IP54, fanless, 24/7 permanent operation
Shuttle All-In-One Barebone X50V9U3, 15.6 inch Single-Touch-Screen (resistive), Intel i3-1315U, WiFi, IP54, fanless, 24/7 permanent operation
Shuttle All-In-One Barebone X50V9U3, 15.6 inch Single-Touch-Screen (resistive), Intel i3-1315U, WiFi, IP54, fanless, 24/7 permanent operation
Shuttle All-In-One Barebone X50V9U3, 15.6 inch Single-Touch-Screen (resistive), Intel i3-1315U, WiFi, IP54, fanless, 24/7 permanent operation
Shuttle All-In-One Barebone X50V9U3, 15.6 inch Single-Touch-Screen (resistive), Intel i3-1315U, WiFi, IP54, fanless, 24/7 permanent operation
Shuttle All-In-One Barebone X50V9U3, 15.6 inch Single-Touch-Screen (resistive), Intel i3-1315U, WiFi, IP54, fanless, 24/7 permanent operation
Shuttle All-In-One Barebone X50V9U3, 15.6 inch Single-Touch-Screen (resistive), Intel i3-1315U, WiFi, IP54, fanless, 24/7 permanent operation
Shuttle All-In-One Barebone X50V9U3, 15.6 inch Single-Touch-Screen (resistive), Intel i3-1315U, WiFi, IP54, fanless, 24/7 permanent operation
Shuttle All-In-One Barebone X50V9U3, 15.6 inch Single-Touch-Screen (resistive), Intel i3-1315U, WiFi, IP54, fanless, 24/7 permanent operation
Shuttle All-In-One Barebone X50V9U3, 15.6 inch Single-Touch-Screen (resistive), Intel i3-1315U, WiFi, IP54, fanless, 24/7 permanent operation
Shuttle All-In-One Barebone X50V9U3, 15.6 inch Single-Touch-Screen (resistive), Intel i3-1315U, WiFi, IP54, fanless, 24/7 permanent operation
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R14,840
+R52 Reward
The Shuttle All-In-One Barebone X50V9U3 is a compact, fanless computing solution designed for 24/7 permanent operation. Featuring a 15.6-inch resistive single-touch screen and powered by an Intel i3-1315U processor, this IP54-rated system delivers reliable performance in demanding environments. Key... Read More
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Stock 2 Code 1163821 Brand SHUTTLE Model X50V9U3 (BLACK) Warranty 2 Years

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Estimated delivery Monday, October 5
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The Shuttle All-In-One Barebone X50V9U3 is a compact, fanless computing solution designed for 24/7 permanent operation. Featuring a 15.6-inch resistive single-touch screen and powered by an Intel i3-1315U processor, this IP54-rated system delivers reliable performance in demanding environments.

Key features

  • 15.6-inch resistive single-touch display for precise input in industrial or commercial settings
  • Intel i3-1315U processor with Intel SoC chipset for efficient, fanless operation
  • IP54 rating protects against dust ingress and water splashes
  • Supports up to 64 GB DDR5-SDRAM via 2 SO-DIMM slots
  • Storage options include HDD and SSD with PCI Express and Serial ATA III interfaces
  • Integrated Wi-Fi 5 (802.11ac) and Bluetooth 4.2 for wireless connectivity
  • Passive cooling system enables silent, maintenance-free 24/7 operation
Key Highlights
  • 15,6" resistive touchpanel
  • IP54 compliant front panel
  • Fanless
  • 24/7 continuous operation
  • All-in-One Black
  • Built-in processor Intel i3-1315U
  • 2 SO-DIMM Maximum internal memory: 64 GB DDR5-SDRAM
  • HDD & SSD 2.5,M.2
  • On-board graphics card Intel® UHD Graphics
  • Ethernet LAN Wi-Fi
Specifications
AC adapter included
Yes
AC adapter output current
4.74 A
AC adapter output voltage
19 V
AC input frequency
50/60 Hz
AC input voltage
100 - 240 V
Aspect ratio
16:9
Audio chip
Realtek ALC888S
BIOS type
UEFI AMI
Bluetooth
Yes
Bluetooth version
4.2
Built-in camera
Yes
Built-in processor
Yes
Built-in speaker(s)
Yes
Cable lock slot
Yes
Cable lock slot type
Kensington
Chassis type
All-in-One
Compliance certificates
BSMI, CB, CE, Federal Communications Commission (FCC), RCM, RoHS, UKCA, VCCI
Cooling type
Passive
DC-in jack
Yes
Depth
42 mm
Display brightness
220 cd/m²
Display diagonal
39.6 cm (15.6")
Display resolution
1366 x 768 pixels
Drivers included
Yes
ECC
No
Efficient cores
4
Efficient-core Max Turbo Frequency
3.3 GHz
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Graphics card family
Intel
Harmonized System (HS) code
84714100
HD type
HD
HDMI ports quantity
1
HDMI version
2.0b
Headphone outputs
1
Height
327 mm
LAN controller
Intel® I219
LED indicators
HDD, Power
Linux operating systems supported
Yes
Maximum internal memory
64 GB
Memory channels
Dual-channel
Memory slots type
SO-DIMM
Memory voltage
1.1 V
Microphone in
Yes
Motherboard chipset
Intel SoC
Non-ECC
Yes
Number of memory slots
2
Number of power supply units
1
Number of processors supported
1
Number of speakers
2
Number of storage drives supported
3
NVMe
Yes
On-board graphics card
Yes
On-board graphics card model
Intel UHD Graphics
On/off switch
Yes
Operating relative humidity (H-H)
10 - 90%
Operating temperature (T-T)
0 - 40 °C
Package weight
4.2 kg
Panel mounting interface
100 x 100 mm
Performance cores
2
Performance-core Max Turbo Frequency
4.5 GHz
Power cord included
Yes
Power supply
90 W
Power supply type
External AC adapter
Processor boost frequency
4.5 GHz
Processor cache
10 MB
Processor cores
6
Processor family
Intel Core i3
Processor generation
Intel Core i3-13xxx
Processor manufacturer
Intel
Processor model
i3-1315U
Processor threads
8
Product colour
Black
Product type
All-in-One PC barebone
Quick start guide
Yes
RMS rated power
2 W
Storage drive interface
PCI Express, Serial ATA III
Storage drive sizes supported
2.5,M.2
Supported memory clock speeds
5200 MHz
Supported memory types
DDR5-SDRAM
Supported storage drive types
HDD & SSD
Sustainability certificates
ENERGY STAR
Top Wi-Fi standard
Wi-Fi 5 (802.11ac)
Touchscreen
Yes
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
4
USB 3.2 Gen 2 (3.1 Gen 2) Type-A ports quantity
2
VESA mounting
Yes
VGA (D-Sub) ports quantity
1
Weight
3.5 kg
Wi-Fi
Yes
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Width
391 mm
Windows operating systems supported
Windows 10, Windows 11
WLAN controller model
Realtek RTL8821CE

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Price history over the last 6 months
Shuttle All-In-One Barebone X50V9U3, 15.6 inch Single-Touch-Screen (resistive), Intel i3-1315U, WiFi, IP54, fanless, 24/7 permanent operation
Current
R14,840
Lowest
R12,376
Highest
R14,897
Change 24H
-R57   0%
Week
+R1,697   +13%
Month
+R2,252   +18%

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