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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey

Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
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R32,596
Lenovo ThinkPad X1 2-in-1 Gen 9, Intel Core Ultra 7, 35.6 cm (14"), 1920 x 1200 pixels, 16 GB, 512 GB, Windows 11 Pro Lenovo ThinkPad X1 2-in-1 Gen 9. Product type: Hybrid (2-in-1), Form factor: Convertible (Folder). Processor family: Intel Core Ultra 7, Processor model: 155U. Display diagonal: 35.... Read More
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Stock 4 Code 2343902 Brand LENOVO Model 21KE003RGE Warranty 2 Years

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Lenovo ThinkPad X1 2-in-1 Gen 9, Intel Core Ultra 7, 35.6 cm (14"), 1920 x 1200 pixels, 16 GB, 512 GB, Windows 11 Pro

Lenovo ThinkPad X1 2-in-1 Gen 9. Product type: Hybrid (2-in-1), Form factor: Convertible (Folder). Processor family: Intel Core Ultra 7, Processor model: 155U. Display diagonal: 35.6 cm (14"), HD type: WUXGA, Display resolution: 1920 x 1200 pixels, Touchscreen. Internal memory: 16 GB, Internal memory type: LPDDR5x-SDRAM. Total storage capacity: 512 GB, Storage media: SSD. On-board graphics card model: Intel® Graphics. Operating system installed: Windows 11 Pro. Product colour: Grey

Key Highlights
  • Hybrid (2-in-1) Convertible (Folder) Grey
  • Intel Core Ultra 7 155U Processor cores: 12
  • Touchscreen 35.6 cm (14") WUXGA 1920 x 1200 pixels IPS LED backlight 16:10
  • 16 GB LPDDR5x-SDRAM 6400 MHz
  • 512 GB SSD
  • Intel® Graphics
  • Wi-Fi 6E (802.11ax) Bluetooth 5.3
  • Lithium Polymer (LiPo) 57 Wh 65 W
  • Windows 11 Pro 64-bit
Specifications
AC adapter frequency
50/60 Hz
AC adapter included
Yes
AC adapter input voltage
100 - 240 V
AC adapter power
65 W
AI datatype support on NPU
FP16, FP32, Int8
AI software frameworks supported by NPU
DirectML, ONNX RT, OpenVINO, Windows ML
Antenna type
2x2
Anti-glare screen
Yes
Audio chip
Realtek ALC3306
Audio system
Dolby Atmos
Battery capacity
57 Wh
Battery technology
Lithium Polymer (LiPo)
Bluetooth
Yes
Bluetooth version
5.3
Brand
Lenovo
Built-in microphone
Yes
Bundled software
Intel Connectivity Performance Suite
Cable lock slot
Yes
Cable lock slot type
Kensington
Card reader integrated
No
Certification
ENERGY STAR,TCO,EPEAT Gold,RoHS
Colour gamut
100%
Colour name
Grey
Combo headphone/mic port
Yes
Compliance certificates
RoHS
Depth
217.7 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
400 cd/m²
Display diagonal
35.6 cm (14")
Display resolution
1920 x 1200 pixels
Efficient cores
8
Efficient-core base frequency
1.2 GHz
Efficient-core Max Turbo Frequency
3.8 GHz
Ethernet LAN
No
Ethernet LAN (RJ-45) ports
0
Fingerprint reader
Yes
Form factor
Convertible (Folder)
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
1920 x 1080 pixels
HD type
WUXGA
HDMI ports quantity
1
HDMI version
2.1
Height
15.5 mm
Housing material
Aluminium
Infrared (IR) camera
Yes
Intel® Thunderbolt 4
Yes
Internal memory
16 GB
Internal memory type
LPDDR5x-SDRAM
Keyboard backlit
Yes
Keyboard language
German
LED backlight
Yes
Low Power Efficient-core Base Frequency
700 MHz
Low Power Efficient-core Max Turbo Frequency
2.1 GHz
Low Power Efficient-cores
2
M.2 SSD size
2280 (22 x 80 mm)
Maximum frequency NPU
1.4 GHz
Maximum internal memory
16 GB
Maximum refresh rate
60 Hz
Maximum shipping altitude
3048 m
Maximum turbo power
57 W
Memory clock speed
6400 MHz
Memory form factor
On-board
Memory slots
0
Mobile network connection
No
Motherboard chipset
Intel SoC
Native aspect ratio
16:10
Near Field Communication (NFC)
No
Neural processor unit (NPU)
Intel AI Boost
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Numeric keypad
No
NVMe
Yes
On-board GPU manufacturer
Intel
On-board graphics card
Yes
On-board graphics card family
Intel Graphics
On-board graphics card model
Intel Graphics
Operating relative humidity (H-H)
8 - 95%
Operating system architecture
64-bit
Operating system installed
Windows 11 Pro
Operating system language
German
Operating temperature (T-T)
5 - 35 °C
Optical drive type
No
Panel type
IPS
Performance cores
2
Performance-core base frequency
1.7 GHz
Performance-core Max Turbo Frequency
4.8 GHz
Pointing device
ThinkPad UltraNav
Privacy camera
Yes
Privacy type
Privacy shutter
Processor base power
15 W
Processor boost frequency
4.8 GHz
Processor cache
12 MB
Processor cache type
Smart Cache
Processor cores
12
Processor family
Intel Core Ultra 7
Processor generation
Intel Core Ultra (Series 1)
Processor manufacturer
Intel
Processor model
155U
Processor threads
14
Product colour
Grey
Product type
Hybrid (2-in-1)
RGB colour space
sRGB
Smart card reader
No
Sparsity support
Yes
Speaker power
2 W
SSD capacity
512 GB
SSD form factor
M.2
SSD interface
PCI Express 4.0
Storage media
SSD
Storage relative humidity (H-H)
5 - 95%
Storage temperature (T-T)
5 - 43 °C
Sustainability certificates
ENERGY STAR, TCO, EPEAT Gold
Thunderbolt 4 ports quantity
2
Top Wi-Fi standard
Wi-Fi 6E (802.11ax)
Total SSDs capacity
512 GB
Total storage capacity
512 GB
Touchscreen
Yes
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
2
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB Power Delivery (USB PD)
Yes
USB Sleep-and-Charge
Yes
USB Sleep-and-Charge ports
1
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
Weight
1.35 kg
Wi-Fi standards
Wi-Fi 6E (802.11ax)
Width
312.8 mm
Windows Hello
Yes
Windows Studio effects support
Yes
WLAN controller manufacturer
Intel
WLAN controller model
Intel Wi-Fi 6E AX211
WWAN
Upgradable

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Price history over the last 6 months
Lenovo ThinkPad X1 2-in-1 Gen 9 Intel Core Ultra 7 155U Hybrid (2-in-1) 35.6 cm (14 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 512 GB SSD Wi-Fi 6E (802.11ax) Windows 11 Pro German Grey
Current
R32,596
Lowest
R30,371
Highest
R32,900
Change 24H
-R276   -1%
Week
-R48   0%
Month
+R2,225   +7%

Independent reviews by tech media

techradar.com
9/10

Verdict: The Lenovo ThinkPad X1 2-in-1 Gen 9 is an excellent choice for business users who need a versatile and reliable device. Its strengths in battery life, display quality, and build make it a strong contender in the premium 2-in-1 market. However, its high pr...

Read the full review at techradar.com →
digitaltrends.comMark
6/10

“There's a big shake-up and lots of excitement happening in the laptop world right now. Intel will soon release its Lunar Lake lineup of laptop chipsets, which have better AI support and are aimed at rivaling Qualcomm's Snapdragon X and AMD's Ryzen AI 9…”

Pros
  • Excellent build quality
  • Thin and light
  • Very good battery life
  • Business-friendly features
  • Very good keyboard
Cons
  • Expensive
  • Touchpad needs a haptic mechanism
Read the full review at digitaltrends.com →

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