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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

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  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver

DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
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R12,000
+R30 Reward
Experience vibrant color and reduced harmful blue light emissions with ComfortView Plus. Featuring an RJ45 port for Ethernet connectivity. It’s hard to look away Easy on the eyes: ComfortView Plus is an always-on, built-in low blue light screen that optimizes eye comfort by ... Read More
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Stock 100 Code 131838 Brand DELL Model DELL-U2421E Warranty 2 Years

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Estimated delivery Thursday, October 29
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Experience vibrant color and reduced harmful blue light emissions with ComfortView Plus. Featuring an RJ45 port for Ethernet connectivity.
It’s hard to look away

It’s hard to look away

Easy on the eyes: ComfortView Plus is an always-on, built-in low blue light screen that optimizes eye comfort by reducing potentially harmful blue light emissions while delivering excellent color accuracy.Color consistency comes standard: See consistent, vibrant colors across a wide viewing angle enabled by In-Plane Switching (IPS) technology. With 99% sRGB coverage to an accuracy of Delta-E less than 2, you get precise hues right out of the box.See more, scroll less: Boost productivity with an extended vertical view on this 24" 16:10 WUXGA (1920 x 1200) display which provides 11% more on-screen real estate.

Your productivity hub

Connect to productivity: With connectivity options like RJ45 and USB-C®, your monitor delivers robust Ethernet and power (up to 90W)—all in a clutter-free setup.Quick access: Conveniently placed SuperSpeed USB 5Gbps and USB-C ports located at the front of the monitor allow quick connections to storage devices, mobile phones and other peripherals while enabling up to 15W of power delivery (via USB-C).Enhanced manageability: Managing your monitor is easy with MAC Address pass-through, PXE Boot, and Wake-on-LAN conveniently built in.Set up for more: DP out connectivity enables a multi-monitor setup by daisy chaining up to three monitors.
Your productivity hub
A step forward in design

A step forward in design

Beauty meets function: Masterfully crafted with a premium platinum silver finish, small base and an elegant cable management system that hides cords within the monitor riser.Easy to use: Navigate the menu and adjust screen settings with the joystick control. We’ve also given you the option to snap on the Dell Slim Soundbar (SB521A) and enjoy exceptional sound quality.Comfort is key: Tilt, swivel, pivot and adjust the height of your monitor to a maximum of 150mm because you should be comfortable while you work.Expand your efficiency: Experience a seamless view across multiple monitors with the virtually borderless InfinityEdge design. And, with a dual monitor setup, you can increase your productivity by up to 21%.

Green thinking: For today and tomorrow

Environmental standards: This monitor meets the latest regulatory and environmental standards such as EnergyStar®, EPEAT® Gold, and TCO certified.Eco-conscious packaging: To reduce our manufacturing impact on the environment, this monitor is shipped Styrofoam-free and the packaging is made of at least 75% recycled cardboard.Energy conservation: Save energy when your monitor is not in use with PowerNap, a feature that dims or puts your monitor to sleep when it’s not in use.
Green thinking: For today and tomorrow
Dell Display Manager

Dell Display Manager

Productive at every level: Easy Arrange allows you to easily tile multiple applications across one or more screens with 38 pre-set window partitions and the ability to personalize up to five windows, giving you improved multitasking abilities.Seamless transitions: The auto-restore feature remembers where you left off, so applications will go back to where you left them, even after you’ve unplugged.More ways to manage: Asset management reports allow IT managers to quickly capture and track monitor information as well as configure multiple monitors at once through a single setup.The key to convenience: Shortcut keys can save you even more time, letting you easily configure your display management settings so you can get to work faster.

A brand you can rely on

As the No. 1 monitor brand worldwide for seven consecutive years (2013 to 2020), we take pride in our unyielding commitment to quality and the utmost satisfaction of our customers.
A brand you can rely on
Premium Panel Exchange

Premium Panel Exchange

The Dell Premium Panel Exchange allows a free panel replacement during the Limited Hardware Warranty period even if only one bright pixel is found.
Key Highlights
  • 61.2cm (24.1") WUXGA 1920 x 1200 LED IPS
  • 8ms, 16:10, 350cd/m², 1000:1
  • USB, HDMI, DisplayPort, RJ-45
  • 61.2 cm (24.1") LCD IPS
  • WUXGA 1920 x 1200 pixels 16:10
  • 60 Hz 8 ms 350 cd/m² 1000:1
  • E 17 kWh 17.2 W
Specifications
AC input frequency
50 - 60 Hz
AC input voltage
100 - 240 V
Adjustable height (max)
15 cm
AMD FreeSync
No
Audio input
No
Audio output
Yes
Backlight type
LED
Bezel width (bottom)
9.1 mm
Bezel width (side)
6.2 mm
Bezel width (top)
6.2 mm
Built-in camera
No
Built-in speaker(s)
No
Built-in USB hub
Yes
Cable lock slot
Yes
Carbon emissions, end-of-life (kg of CO2e)
2.59
Carbon emissions, energy usage (kg of CO2e)
128
Carbon emissions, logistics (kg of CO2e)
45.2
Carbon emissions, manufacturing (kg of CO2e)
433.64
Colour gamut
99%
Contrast ratio (typical)
1000:1
Depth (with stand)
173 mm
Depth (without stand)
50 mm
Detachable stand
Yes
Display brightness (typical)
350 cd/m²
Display diagonal
61.2 cm (24.1")
Display number of colours
16.78 million colours
Display resolution
1920 x 1200 pixels
Display technology
LCD
DisplayPort version
1.4
DisplayPorts quantity
2
DVI port
No
Energy consumption (SDR) per 1000 hours
17 kWh
Energy efficiency class (HDR)
Not available
Energy efficiency class (SDR)
E
Energy efficiency scale
A to G
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
10,100,1000 Mbit/s
Feet colour
Silver
Front bezel colour
Black
Harmonized System (HS) code
85285210
HD type
WUXGA
HDMI
Yes
HDMI ports quantity
1
HDMI version
1.4
Headphone connectivity
3.5 mm
Headphone out
Yes
Headphone outputs
1
Height (with stand)
510.7 mm
Height (without stand)
339.3 mm
Height adjustment
Yes
High Dynamic Range (HDR) supported
No
Horizontal scan range
30 - 83 kHz
Market positioning
Business
Maximum refresh rate
60 Hz
Native aspect ratio
16:10
Number of upstream ports
1
NVIDIA G-SYNC
No
Operating relative humidity (H-H)
10 - 80%
Operating temperature (T-T)
0 - 40 °C
Package depth
139.9 mm
Package height
427 mm
Package weight
8.6 kg
Package width
723.1 mm
PAIA version
1.2.10, 2020
Panel mounting interface
100 x 100 mm
Panel type
IPS
Pivot
Yes
Pivot angle
-90 - 90°
Pixel density
93.95 ppi
Pixel pitch
0.27 x 0.27 mm
Power consumption (max)
186 W
Power consumption (off)
0.2 W
Power consumption (PowerSave)
16.1 W
Power consumption (standby)
0.2 W
Power consumption (typical)
17.2 W
Power supply type
Internal
Product colour
Silver
Response time
8 ms
Response time (fast)
5 ms
Screen shape
Flat
Storage relative humidity (H-H)
5 - 90%
Storage temperature (T-T)
-20 - 60 °C
Supported graphics resolutions
640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1152 x 864 (XGA+), 1280 x 1024 (SXGA), 1600 x 900, 1920 x 1080 (HD 1080), 1920 x 1200 (WUXGA)
Supported video modes
480i, 480p, 576i, 576p, 720p, 1080i, 1080p
Sustainability certificates
ENERGY STAR
Swivel angle range
-45 - 45°
Swivelling
Yes
Tilt adjustment
Yes
Tilt angle range
-5 - 21°
Total carbon emissions, standard deviation (kg of CO2e)
106
Total carbon footprint (kg of CO2e)
610
Touchscreen
No
USB hub version
3.2 Gen 1 (3.1 Gen 1)
USB Type-A downstream ports quantity
3
USB Type-C downstream ports quantity
1
USB upstream port type
USB Type-C
Vertical scan range
49 - 76 Hz
VESA mounting
Yes
Viewable size diagonal
61.1 cm
Viewable size, horizontal
51.8 cm
Viewable size, vertical
32.4 cm
Viewing angle, horizontal
178°
Viewing angle, vertical
178°
Weight (with stand)
5.7 kg
Weight (without stand)
4 kg
Wi-Fi
No
Width (with stand)
530.8 mm
Width (without stand)
530.8 mm

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Price history over the last 6 months
DELL UltraSharp U2421E computer monitor 61.2 cm (24.1 inch) 1920 x 1200 pixels WUXGA LCD Silver
Current
R12,000
Lowest
R7,349
Highest
R12,125
Change 24H
+R4,074   +51%
Week
+R4,070   +51%
Month
+R4,652   +63%

Independent reviews by tech media

techadvisor.comMark
8/10

Verdict: The U2421E has strengths but also a few weaknesses. On the plus side, it looks professional, and the support arm allows it to pivot and tilt extensively. It's also got decent colour representation with close to 100% sRGB coverage and 83% of the P3 colour s...

Pros
  • Good colour gamut & brightness
  • USB-C hub
  • Versatile stand movement
Cons
  • Cheaper alternatives
  • Not suitable for AdobeRBG work
Read the full review at techadvisor.com →
techradar.comTaylor
9/10

Verdict: The Dell UltraSharp 24-inch U2421E can be used as a primary or secondary display with HDMI or DisplayPort connections depending on the work style and customer preference. The modest input response time and refresh rate make this display more suited to tra...

Pros
  • Great colors and viewing angles
  • Edge-to-edge picture
  • Swivel, rotation, tilt, and height adjustment
  • USB-C connections/charging
Cons
  • No integrated speakers
  • Response time not ideal for gaming
  • No HDMI inputs
  • Not 4K
Read the full review at techradar.com →

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