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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Alphacool T38 Processor Liquid cooling kit 12 cm Black

Alphacool T38 Processor Liquid cooling kit 12 cm Black
Alphacool T38 Processor Liquid cooling kit 12 cm Black
Alphacool T38 Processor Liquid cooling kit 12 cm Black
Alphacool T38 Processor Liquid cooling kit 12 cm Black
Alphacool T38 Processor Liquid cooling kit 12 cm Black
Alphacool T38 Processor Liquid cooling kit 12 cm Black
Alphacool T38 Processor Liquid cooling kit 12 cm Black
Alphacool T38 Processor Liquid cooling kit 12 cm Black
Alphacool T38 Processor Liquid cooling kit 12 cm Black
Alphacool T38 Processor Liquid cooling kit 12 cm Black
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R2,300
+R6 Reward
Alphacool T38 Processor Liquid cooling kit 12 cm Black The Alphacool T38 Processor Liquid cooling kit 12 cm Black is a cpu coolers air & liquid from Alphacool. Highlights include a black finish, certification of CE, FC, RoHS and package type of Box. Specifications Base plate material: Copper Be... Read More
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Stock 2 Code 311122 Brand Alphacool Model 13052 Warranty 2 Years

Shipping & Returns

Estimated delivery Thursday, October 1
You will be kept updated through our detailed tracking system
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Alphacool T38 Processor Liquid cooling kit 12 cm Black

The Alphacool T38 Processor Liquid cooling kit 12 cm Black is a cpu coolers air & liquid from Alphacool. Highlights include a black finish, certification of CE, FC, RoHS and package type of Box.

Specifications

  • Base plate material: Copper
  • Bearing type: Hydraulic
  • Cables included: 3-pin, 4-pin
  • Certification: CE, FC, RoHS
  • Fan connector: 4-pin
  • Fan diameter: 12 cm
  • Illumination LED: Yes
  • Material: ABS
  • Maximum air pressure: 2.13 mmH2O
  • Maximum airflow: 62.8 cfm
  • Mean time between failures (MTBF): 50000 h
  • Mounting kit: Yes
  • Number of fans: 3 fan(s)
  • Number of screws: 36
  • Package type: Box
  • Product colour: Black
  • Resolution: 120 x 120
  • Screws included: Yes
  • Suitable location: Processor
  • Supported processor sockets: LGA 2066
  • Thermal pad included: Yes
  • Type: Liquid cooling kit

Genuine Alphacool product — MPN: 13052 · EAN: 4250197130523.

Specifications
Base plate material
Copper
Bearing type
Hydraulic
Brand
Alphacool
Cables included
3-pin, 4-pin
Category
CPU Coolers Air & Liquid
Certification
CE, FC, RoHS
CPU bracket(s)
Yes
EAN
4250197130523
Fan bearing technology
Ceramic bearing
Fan connector
4-pin
Fan current
0.23 A
Fan diameter
12 cm
Fan dimensions (W x D x H)
120 x 120 x 25 mm
Fan noise level (max)
34.3 dB
Fan noise level (min)
33 dB
Fan power consumption
2.76 W
Fan speed (max)
2500 RPM
Fan static pressure
2.13 mmH2O
Fan voltage
12 V
Illumination LED
Yes
LED connector type
3-pin
Material
ABS
Maximum air pressure
2.13 mmH2O
Maximum airflow
62.8 cfm
Mean time between failures (MTBF)
50000 h
Model
13052
Mounting kit
Yes
MPN
13052
Number of fans
3 fan(s)
Number of LEDs
12
Number of screws
36
Number of washers included
8
Package type
Box
Product colour
Black
Product type
Connectivity Accessory
Pump bearing technology
Ceramic bearing
Pump connector
4-pin
Pump current
590 mA
Pump depth
7.02 cm
Pump height
4.6 cm
Pump motor speed (max)
3500 RPM
Pump motor speed (min)
2500 RPM
Pump noise level
35 dB
Pump power consumption
7.1 W
Pump voltage
6 V
Pump width
7.02 cm
Radiator depth
39.7 cm
Radiator height
3.8 cm
Radiator width
12 cm
Resolution
120 x 120
Screws included
Yes
Size
12 cm
Suitable location
Processor
Supported processor sockets
LGA 2066
Thermal pad included
Yes
Type
Liquid cooling kit
Price history over the last 6 months
Alphacool T38 Processor Liquid cooling kit 12 cm Black
Current
R2,300
Lowest
R1,730
Highest
R2,375
Change 24H
+R548   +31%
Week
+R567   +33%
Month
+R560   +32%

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