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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Alcatel Lucent SP3N-OS6860 - 3 Jahr(e) - 24x7

Alcatel Lucent SP3N-OS6860 - 3 Jahr(e) - 24x7
Alcatel Lucent SP3N-OS6860 - 3 Jahr(e) - 24x7
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R30,396
Network downtime in enterprise environments can lead to significant productivity losses and revenue impact. The Alcatel-Lucent OmniSwitch 6860 3-Year 24x7 Premium Support Service ensures your critical network infrastructure remains operational with round-the-clock access to expert technical assistan... Read More
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Stock Out Of StockNo Stock Code 3401288 Brand ALCATEL Model SP3N-OS6860 Warranty 2 Years

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Network downtime in enterprise environments can lead to significant productivity losses and revenue impact. The Alcatel-Lucent OmniSwitch 6860 3-Year 24x7 Premium Support Service ensures your critical network infrastructure remains operational with round-the-clock access to expert technical assistance and proactive hardware replacement. This support contract covers the OmniSwitch 6860 series switches, providing peace of mind for IT teams managing demanding network environments.

Who is it for

This service is ideal for enterprises, data centers, and organizations that rely on Alcatel-Lucent OmniSwitch 6860 switches for their core networking needs. It suits IT departments that require guaranteed response times, software updates, and hardware replacement to maintain high availability and performance.

Main features

  • 3-year service duration with 24x7 access to technical support
  • Premium support level with phone assistance from certified engineers
  • Software updates and patches to keep your network secure and up-to-date
  • Hardware replacement service for covered OmniSwitch 6860 devices
  • Electronic license delivery for fast activation
  • Coverage for the entire OmniSwitch 6860 series

Specifications

  • Service type: Support Contract
  • Service duration: 3 Years
  • Service availability: 24x7
  • Covered product series: Alcatel-Lucent OmniSwitch 6860
  • Support level: Premium
  • Included support: Technical phone support
  • Included updates: Software updates & patches
  • Hardware service: Hardware replacement
  • Service delivery method: Electronic license
  • Product family: OmniSwitch
  • Target environment: Enterprise networks
  • Manufacturer: Alcatel-Lucent Enterprise
  • Part number description: 3-Year 24x7 Support for OS6860
  • License model: Subscription service
  • Service ID: SP3N-OS6860
  • Service category: Maintenance & support

Tips

To maximize the value of this support service, register your OmniSwitch 6860 devices promptly after purchase and keep your service ID (SP3N-OS6860) accessible for quick reference during support calls. Regularly install software updates provided under this contract to enhance security and performance.

Specifications
Brand
Alcatel-Lucent
Category
Support Contract
Certification
Alcatel-Lucent Enterprise
Model
OmniSwitch 6860 3-Year 24x7 Premium Support
MPN
SP3N-OS6860
Product type
Support Contract
Price history over the last 6 months
Alcatel Lucent SP3N-OS6860 - 3 Jahr(e) - 24x7
Current
R30,396
Lowest
R30,029
Highest
R30,396
Change 24H
+R281   +1%
Week
—   
Month
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