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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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VoIP phone ALCATEL M5s model 3MK37018AA — desk IP handset for SIP-based telephony

VoIP phone ALCATEL M5s model 3MK37018AA — desk IP handset for SIP-based telephony
VoIP phone ALCATEL M5s model 3MK37018AA — desk IP handset for SIP-based telephony
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R3,434
+R12 Reward
The ALCATEL M5s model 3MK37018AA is a VoIP desk handset designed for SIP-based IP telephony. It provides core telephony functions for everyday voice communication in office and business environments, enabling standard VoIP calling, call handling and integration with IP PBX systems. The device is int... Read More
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Stock 100 Code 2193055 Brand ALCATEL Model 3MK37018AA Warranty 2 Years

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Estimated delivery Tuesday, October 6
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The ALCATEL M5s model 3MK37018AA is a VoIP desk handset designed for SIP-based IP telephony. It provides core telephony functions for everyday voice communication in office and business environments, enabling standard VoIP calling, call handling and integration with IP PBX systems. The device is intended as a reliable desktop phone that supports essential features required for professional voice workflows.

Advantages

The ALCATEL M5s offers a compact, durable design and straightforward SIP compatibility that simplifies deployment with common IP PBX platforms. It delivers clear voice transmission and basic call management features such as hold, transfer and conferencing support, reducing complexity for routine telephony tasks. Energy-efficient operation and standard network interfacing make it suitable for typical office installations and business phone systems.

Suitable for

Key specifications

How to use

Connect the ALCATEL M5s to the local network via Ethernet and configure SIP account settings on the device or through the provisioning system used by your IT administrator. Use the handset, keypad and on-device call controls to place and receive calls, manage hold and transfer operations, and initiate conference calls where supported. Ensure the phone firmware and SIP credentials are provided by your service or system administrator to complete setup and enable full functionality.

Recommendations

Place the phone on a stable desk surface near a network outlet. For consistent call quality, connect to a managed LAN with QoS enabled and, if available, use Power over Ethernet to simplify power and cabling. Keep firmware updated and coordinate SIP provisioning with your IP PBX administrator to ensure compatibility and security.

Key Highlights
  • Small and medium-sized office desk telephony
  • Reception and front-desk phone stations
  • Business users requiring reliable SIP voice calls
  • Integration with IP PBX and hosted SIP services
  • Device type: Desk VoIP handset for SIP-based telephony
  • Network: Ethernet connection for IP telephony
  • Supported functions: Voice calling, call hold, call transfer, conferencing support
  • Form factor: Desktop handset with integrated keypad and handset cradle
  • Audio: Standard wideband voice support for clear speech
  • Power: Low-power design; supports common PoE or external power options depending on installation
  • Compatibility: Works with SIP-compliant IP PBX and hosted SIP providers
Price history over the last 6 months
VoIP phone ALCATEL M5s model 3MK37018AA — desk IP handset for SIP-based telephony
Current
R3,434
Lowest
R3,426
Highest
R3,438
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