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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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xTool Selected Apparel Printer Moisturizing Liquid (500 ml)

xTool Selected Apparel Printer Moisturizing Liquid (500 ml)
xTool Selected Apparel Printer Moisturizing Liquid (500 ml)
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R650
+R2 Reward
The xTool Selected Apparel Printer Moisturizing Liquid is a high-performance, water-based maintenance solution specifically formulated for DTF and DTG apparel printers. This 500 ml bottle of clear, low-odor liquid is designed to keep print heads moist, prevent nozzle clogging, and protect against dr... Read More
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Stock 8 Code 2863909 Brand XTOOL Model P5020894 Warranty 2 Years

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Estimated delivery Tuesday, October 6
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The xTool Selected Apparel Printer Moisturizing Liquid is a high-performance, water-based maintenance solution specifically formulated for DTF and DTG apparel printers. This 500 ml bottle of clear, low-odor liquid is designed to keep print heads moist, prevent nozzle clogging, and protect against drying during routine maintenance and short-term storage. Its non-corrosive, non-toxic formula ensures safe, long-lasting printer performance and extends the lifespan of print heads, maintaining consistent print quality.

Advantages

This moisturizing liquid offers several key benefits: it prevents nozzle drying and clogging, extends print head lifespan, and maintains optimal print quality. It is non-corrosive and non-toxic when used as directed, making it safe for regular use. The water-based formula has low odor and is compatible with a wide range of DTF/DTG apparel printers, providing a universal solution for printer maintenance.

Suitable for

  • DTF (Direct to Film) apparel printers
  • DTG (Direct to Garment) apparel printers
  • Routine print head maintenance
  • Short-term printer storage to prevent drying

Key specifications

  • Product Type: Printer Maintenance Liquid
  • Volume: 500 ml
  • Primary Function: Print Head Moisturizing
  • Secondary Function: Anti-Clogging, Nozzle Protection
  • Application: Apparel Printers (DTF/DTG)
  • Compatibility: Universal for various DTF/DTG apparel printers
  • Liquid Base: Water-based
  • Color: Clear / Transparent
  • Odor: Low Odor
  • Non-Corrosive: Yes
  • Non-Toxic: Yes (when used as directed)
  • Shelf Life: Typically 12-24 months (unopened)
  • Storage Temperature: 5°C to 30°C (41°F to 86°F)
  • Packaging Type: Plastic Bottle
  • Flammability: Non-flammable

Recommendations

For best results, use this moisturizing liquid regularly as part of your printer maintenance routine. Store in a cool, dry place between 5°C and 30°C. Keep the bottle tightly sealed when not in use. Always follow the manufacturer's instructions for your specific printer model.

Specifications
Brand
xTool
Category
Printer Maintenance Liquid
Compatibility
Universal for DTF/DTG apparel printers
Compatible ink types, supplies
Water-based
EAN
193122027311
Model
P5020894
MPN
P5020894
Print cartridge volume (metric)
500 ml
Weight
0.65 kg
Price history over the last 6 months
xTool Selected Apparel Printer Moisturizing Liquid (500 ml)
Current
R650
Lowest
R602
Highest
R667
Change 24H
+R42   +7%
Week
+R48   +8%
Month
+R46   +8%

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