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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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X-Sense XS0B-MR31 Smoke Alarm (110 x 110 x 33 mm) - White

X-Sense XS0B-MR31 Smoke Alarm (110 x 110 x 33 mm) - White
X-Sense XS0B-MR31 Smoke Alarm (110 x 110 x 33 mm) - White
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R2,236
+R7 Reward
The X-Sense XS0B-MR31 is a standalone photoelectric smoke alarm designed for reliable fire detection in residential and commercial spaces. With a built-in 10-year sealed lithium battery, it offers maintenance-free operation for a decade. This compact alarm features a test/hush button, LED indicators... Read More
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Stock 4 Code 2842918 Brand X-SENSE Model XS0B-MR31 Warranty 2 Years

Shipping & Returns

Estimated delivery Thursday, October 8
You will be kept updated through our detailed tracking system
Payment options
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The X-Sense XS0B-MR31 is a standalone photoelectric smoke alarm designed for reliable fire detection in residential and commercial spaces. With a built-in 10-year sealed lithium battery, it offers maintenance-free operation for a decade. This compact alarm features a test/hush button, LED indicators, and meets EN 14604 standards.

Advantages

Long-lasting 10-year battery eliminates the need for frequent replacements. Photoelectric sensor provides early warning for smoldering fires. Easy ceiling mount installation with included mounting kit and screws. Low battery and end-of-life warnings ensure timely replacement.

Suitable for

  • Bedrooms and living rooms
  • Hallways and corridors
  • Small offices and apartments
  • Commercial spaces requiring basic smoke detection

Key specifications

  • Sensor Type: Photoelectric
  • Power Source: Built-in 10-Year Sealed Lithium Battery
  • Battery Life: 10 Years
  • Alarm Volume: ≥85 dB at 3 meters
  • Interconnectivity: Standalone
  • Certifications: EN 14604
  • Test/Hush Button: Yes
  • Operating Temperature: 0°C to 40°C (32°F to 104°F)
  • Operating Humidity: ≤95% RH (non-condensing)
  • Mounting Type: Ceiling Mount
  • Material: ABS Plastic
  • Color: White
  • Detection Principle: Photoelectric Chamber
  • Silence Duration: Approx. 10 minutes
  • Indicator Lights: LED (Power/Alarm/Fault)
  • Dimensions (W x H x D): 110 x 110 x 33 mm
  • Weight: Approximately 150 g

Recommendations

For optimal safety, install smoke alarms on every level of your home and inside each bedroom. Test monthly and replace after 10 years.

Specifications
Battery included
Yes
Battery technology
Lithium
Battery voltage
3 V
Brand
X-Sense
Category
Smoke Detector
Compatible battery sizes
Built-in
Depth
33 mm
Detector type
Photoelectric smoke detector
EAN
810194781483
False alarm protection
Yes
Height
110 mm
Interconnectable
No
LED indicators
Yes
Light alarm
Yes
Model
XS0B-MR31
Mounting kit
Yes
Mounting type
Ceiling mount
MPN
XS0B-MR31
Number of batteries supported
1
Number of screws
2
Operating relative humidity (H-H)
0-95 %
Operating temperature (T-T)
0-40 °C
Power source
Battery
Product colour
White
Screws included
Yes
Suitable for indoor use
Yes
Weight
1 kg
Width
110 mm
Price history over the last 6 months
X-Sense XS0B-MR31 Smoke Alarm (110 x 110 x 33 mm) - White
Current
R2,236
Lowest
R2,119
Highest
R2,236
Change 24H
+R30   +1%
Week
+R110   +5%
Month
+R110   +5%

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