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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID

StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
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R15,576
+R61 Reward
Control a DisplayPort-equipped computer or KVM switch up to 300m (985ft) away over fiber-optic cableThe Fiber Optic KVM Extender allows for control of a KVM switch, console, or PC from a distance of up to 984ft (300m).4K 60Hz DisplayPort VideoThe transmitter/receiver kit extends 4K 60Hz DisplayPort ... Read More
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Stock 4 Code 1473813 Brand StarTech Model FD121-KVM-EXTENDER Warranty 2 Years

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Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
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Control a DisplayPort-equipped computer or KVM switch up to 300m (985ft) away over fiber-optic cable

The Fiber Optic KVM Extender allows for control of a KVM switch, console, or PC from a distance of up to 984ft (300m).

4K 60Hz DisplayPort Video

The transmitter/receiver kit extends 4K 60Hz DisplayPort video, supporting UHD resolutions up to 3840x2160 at 60Hz (4:4:4). It is DP 1.2 compliant and includes EDID pass-through for real-time display information, ensuring optimal signal quality and compatibility.

Universal Compatibility

The KVM Console Extender does not require any drivers or software for installation. The point-to-point fiber connection eliminates the need for configuring or managing network settings. The extender is compatible with all operating systems, including Windows, macOS, and Linux. The SFP+ slots support both single and multi-mode MSA-compliant modules.

Built-In USB Hub

Three USB ports allow users to connect peripherals such as a mouse and keyboard, ideal for remote control of source devices, flexible workstation setups, and collaborative multimedia environments.

Durable Design

The extender has a sturdy steel chassis and uses fiber-optic extension to reduce electromagnetic interference (EMI), improving stability and ensuring long-term reliability. Its rugged design makes it suitable for installation in various environments.

The StarTech.com Advantage

StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID. Type: Transmitter & receiver, Connectivity technology: Wired, Maximum transfer distance: 300 m. Transmitter local video port type: DisplayPort. Receiver local video port type: DisplayPort. AC input voltage: 100 - 240 V, Input current: 0.3 A, AC adapter output voltage: 5 V. Transmitter width: 7.4 cm, Transmitter depth: 10 cm, Transmitter height: 2.8 cm

Key Highlights
  • FIBER OPTIC KVM EXTENDER: Control a KVM switch, console, or PC at a distance of up to 984ft (300m) away over multi-mode cabling using pre-installed SFP+ modules; Supports single-mode SFP+ modules (sold separately) to extend the range up to 1,640ft (500m)
  • 4K 60HZ DISPLAYPORT VIDEO: Transmitter and receiver extension kit supports UHD resolutions up to 3840x2160 60Hz (4:4:4); EDID pass-through ensures optimal signal quality and compatibility by providing real-time display information; DP 1.2 compliant
  • UNIVERSAL COMPATIBILITY: No drivers or software required and works with any operating system including Windows, macOS, and Linux; Point-to-point fiber connection means no network settings to configure or manage; SFP+ slots support MSA-compliant modules
  • USB PERIPHERAL PORTS: USB HID ports allow users to connect a variety of peripherals, including mice, keyboards, or other input devices; Ideal for remote device control, flexible workstation setups, and collaborative multimedia environments
  • DURABLE DESIGN: Durable steel housing and fiber extension method help prevent Electro-Magnetic Interference (EMI), enhancing the stability and reliability of the extender; Sturdy construction makes it ideal for installation in a variety of environments
  • Transmitter & receiver
  • Wired Maximum transfer distance: 300 m
  • Maximum digital resolution: 4096 x 2160 pixels
  • Mean time between failures (MTBF): 156000 h
  • Receiver local video port type: DisplayPort
  • Power consumption (transmitter) (max): 10 W Power consumption (receiver) (max): 10 W
  • Black
Specifications
AC adapter output current
2 A
AC adapter output voltage
5 V
AC input voltage
100 - 240 V
Cables included
Mini-USB
Compliance certificates
RoHS, Trade Agreements Act (TAA)
Connectivity technology
Wired
Extended display identification data (EDID)
Yes
Included power plug types
ANZ, EU, NA, UK
Input current
0.3 A
Installed SFP+ modules quantity
2
LED indicators
Yes
Master (outer) case height
275 mm
Master (outer) case length
323 mm
Master (outer) case width
410 mm
Maximum digital resolution
4096 x 2160 pixels
Maximum refresh rate
60 Hz
Maximum transfer distance
300 m
Mean time between failures (MTBF)
156000 h
Number of displays supported
1
On Screen Display (OSD)
No
Operating relative humidity (H-H)
0 - 80%
Operating temperature (T-T)
0 - 50 °C
Package depth
175 mm
Package height
70 mm
Package width
306 mm
Power consumption (receiver) (max)
10 W
Power consumption (transmitter) (max)
10 W
Product colour
Black
Products per master (outer) case
6 pc(s)
Quick installation guide
Yes
Receiver depth
10 cm
Receiver height
2.8 cm
Receiver local video port type
DisplayPort
Receiver Micro-USB ports quantity
2
Receiver weight
235 g
Receiver width
7.4 cm
Storage temperature (T-T)
-10 - 60 °C
Supported resolutions
4096 x 2160 @ 60hz 3840 x 2160 @ 60hz 3440 x 1440 @ 60hz 3200 x 1800 @ 60hz 3072 x 1728 @ 60hz 2560 x 1440 @ 60hz 2048 x 1536 @ 60hz 1920 x 1200 @ 60hz 3840 x 1080 @ 60hz 1920 x 1080 @ 60hz 1760 x 990 @ 60hz 1680 x 1050 @ 60hz 1600 x 1200 @ 60hz 1600 x 900 @ 60hz 1440 x 900 @ 60hz 1366 x 768 @ 60hz 1280 x 1024 @ 60hz 1280 x 720 @ 60hz 1128 x 634 @ 60hz 1024 x 768 @ 60hz 800 x 600 @ 60hz
Sustainability compliance
Yes
Transmitter depth
10 cm
Transmitter height
2.8 cm
Transmitter local video port
Yes
Transmitter local video port type
DisplayPort
Transmitter Micro-USB ports quantity
1
Transmitter weight
235 g
Transmitter width
7.4 cm
Type
Transmitter & receiver
USB 1.1 ports quantity
3

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Price history over the last 6 months
StarTech.com DisplayPort KVM Extender over Fiber Optic, 4K 60Hz, Console Extender Kit, Up to 984ft/300m (Multi-mode) with Pre-installed SFP+ Modules, 3x USB HID
Current
R15,576
Lowest
R14,694
Highest
R16,198
Change 24H
+R126   +1%
Week
+R435   +3%
Month
+R796   +5%

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