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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection

StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
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R4,125
+R15 Reward
Add four RS-232, RS-422, or RS-485-capable DB9 Serial Ports to a desktop computer via PCIe x1 Expansion CardAdd serial communication support to a desktop computer or Small Form Factor (SFF) system, using this 4-Port Serial PCI Express Card. The four DB9 ports can be independently configured to suppo... Read More
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Stock 7 Code 2392885 Brand StarTech Model PS74ADF-SERIAL-CARD Warranty 2 Years

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Estimated delivery Monday, October 12
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Add four RS-232, RS-422, or RS-485-capable DB9 Serial Ports to a desktop computer via PCIe x1 Expansion Card

Add serial communication support to a desktop computer or Small Form Factor (SFF) system, using this 4-Port Serial PCI Express Card. The four DB9 ports can be independently configured to support RS-232, RS-422, and 2/4-wire RS-485 standards, for communication with compliant serial peripheral devices.

Per-Port Serial Configuration

This PCIe Serial Card is equipped with on-board DIP switches, enabling each DB9 serial port to operate in RS-232, RS-422, and/or RS-485 mode(s). The card features LED indicators per port, providing real-time monitoring of port activity.

Configurable External SATA Power

The PCI Express Serial Adapter Card features three power modes that are configurable via on-board jumpers, including 12V (1.5A per port), 5V (1.5A per port), or no power (RI), over pin 9.

Legacy Connectivity

This serial card enables the continued use of legacy serial devices, preventing down time and avoiding costly upgrades. The 4-Port PCIe Serial Card is an ideal system upgrade for a wide range of applications (e.g., point-of-sale terminals, PLCs, factory control and automation, scientific sensors, medical equipment, scanners, and oscilloscopes)

The StarTech.com Advantage

StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection. Host interface: PCIe, Output interface: Serial, Serial interface type: RS-232/422/485. Product colour: Black, LED indicators: Activity. Chipset: ASIX - AX99100, Baud rate: 921.6 Kbit/s, FIFO (First In, First Out): 256 B. Windows operating systems supported: Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10..., Server operating systems supported: Windows Server 2016, Windows Server 2019, Windows Server 2022. Width: 109 mm, Depth: 121 mm, Height: 16 mm

Key Highlights
  • 4-PORT PCIE SERIAL CARD: On-board DIP switches allow each DB9 serial port to operate in its own independent mode, enabling the connection of RS-232, RS-422, and RS-485 devices; LED indicators to monitor data transmit/receive status
  • CONFIGURABLE POWER: Quad-Port PCI Express Serial Adapter Card features configurable power of 12V (1.5A per port), 5V (1.5A per port), or no power (RI) over pin 9 via auxiliary SATA power; Per-Port power modes are individually configurable via jumpers
  • APPLICATIONS: Ideal for desktops and servers, with a wide range of uses such as point-of-sale terminals, PLCs, factory control and automation, scientific sensors, medical equipment, scanners, and oscilloscopes; DB9 ports work with screw-locking cables
  • STANDARD & LOW PROFILE BRACKETS: TAA-Compliant Serial Card is equipped with two standard profile brackets (pre-installed), and includes four low-profile brackets for compatibility with small form factor desktops/servers
  • TECH SPECS: Asix AX99100 Chipset; 16C450 and 16C550 UART compatible; 4x 9-Pin D-Sub Ports; Max Baud 921.6Kbps per port; 256 Byte FIFO; COM Retention; Supports Windows and Linux; Odd/Even/Mark/Space/None Parity Modes; 5/6/7/8/9 Data Bits; PCIe 2.0 x1
  • Internal
  • Host interface: PCIe
  • Output interface: Serial
  • Black
Specifications
Baud rate
921.6 Kbit/s
Cable length
0.3 m
Cables included
Ribbon cable
Chipset
ASIX - AX99100
Compliance certificates
RoHS, Trade Agreements Act (TAA)
Data bits
5, 6, 8, 9
Depth
121 mm
Electrostatic Discharge (ESD) protection
15 kV
FIFO (First In, First Out)
256 B
Flow control support
Yes
Height
16 mm
Host interface
PCIe
Internal
Yes
LED indicators
Activity
Linux operating systems supported
Yes
Master (outer) case height
306 mm
Master (outer) case length
345 mm
Master (outer) case width
685 mm
Mounting brackets included
Yes
Operating relative humidity (H-H)
20 - 80%
Operating temperature (T-T)
0 - 70 °C
Output interface
Serial
Package depth
207 mm
Package height
38 mm
Package weight
273.2 g
Package width
144 mm
Parity bit
Even, Mark, No, Odd, Space
Product colour
Black
Products per master (outer) case
50 pc(s)
Serial interface type
RS-232/422/485
Serial ports quantity
4
Server operating systems supported
Windows Server 2016, Windows Server 2019, Windows Server 2022
Stop bits
1, 1.5, 2
Storage temperature (T-T)
-20 - 80 °C
Sustainability compliance
Yes
User guide
Yes
Weight
60 g
Width
109 mm
Windows operating systems supported
Windows 10, Windows 10 Education, Windows 10 Education x64, Windows 10 Enterprise, Windows 10 Enterprise x64, Windows 10 Home, Windows 10 Home x64, Windows 10 IOT Core, Windows 10 IoT Enterprise, Windows 10 Pro, Windows 10 Pro x64, Windows 10 x64, Windows 11, Windows 11 Enterprise, Windows 11 Enterprise x64, Windows 11 Home, Windows 11 Pro, Windows 11 x64, Windows 7, Windows 7 Enterprise, Windows 7 Enterprise x64, Windows 7 Home Basic, Windows 7 Home Basic x64, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Professional, Windows 7 Professional x64, Windows 7 Starter, Windows 7 Starter x64, Windows 7 Ultimate, Windows 7 Ultimate x64, Windows 7 x64, Windows 8, Windows 8 Enterprise, Windows 8 Enterprise x64, Windows 8 Pro, Windows 8 Pro x64, Windows 8 x64, Windows 8.1, Windows 8.1 Enterprise, Windows 8.1 Enterprise x64, Windows 8.1 Pro, Windows 8.1 Pro x64, Windows 8.1 x64

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Price history over the last 6 months
StarTech.com 4-Port Serial PCIe Card, Quad-Port PCI Express to RS232/RS422/RS485 (DB9) Serial Card, Low-Profile Bracket Incl., 16C1050 UART, Windows/Linux, TAA Compliant - Level-4 ESD Protection
Current
R4,125
Lowest
R3,936
Highest
R4,258
Change 24H
+R36   +1%
Week
+R55   +1%
Month
-R28   -1%

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