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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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SHOKZ OPENSWIM Headset Wireless Open-ear Sports Black

SHOKZ OPENSWIM Headset Wireless Open-ear Sports Black
SHOKZ OPENSWIM Headset Wireless Open-ear Sports Black
0 reviews • Write a review
R4,160
OpenSwim takes open-ear listening to new depths. The IP68 waterproof design withstands total submersion in up to 2 metres of water. With up to 8-hours powerful battery life and 1200 songs storage, you can continuously enjoy the extraordinary underwater sound quality. It’s the unbeatable choice for s... Read More
Out Of Stock
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Stock Out Of StockNo Stock Code 765276 Brand SHOKZ Model SZ-HEA-0050 Warranty 2 Years

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OpenSwim takes open-ear listening to new depths. The IP68 waterproof design withstands total submersion in up to 2 metres of water. With up to 8-hours powerful battery life and 1200 songs storage, you can continuously enjoy the extraordinary underwater sound quality. It’s the unbeatable choice for swimming.

SHOKZ OPENSWIM. Product type: Headset. Connectivity technology: Wireless. Recommended usage: Sports. Headphone frequency: 20 - 20000 Hz. Weight: 30 g. Product colour: Black

Key Highlights
  • Black Sports Open-ear Headset
  • Wireless
  • Intraaural 20 - 20000 Hz 96 dB
  • 183 mAh
Specifications
Battery capacity
183 mAh
Battery recharge time
2 h
Battery voltage
5.25 V
Connectivity technology
Wireless
Continuous audio playback time
8 h
Control type
Buttons
Ear coupling
Intraaural
Headphone frequency
20 - 20000 Hz
Headphone sensitivity
96 dB
Headset type
Binaural
International Protection (IP) code
IP68
Market segment
Consumer
Product colour
Black
Product type
Headset
Protection features
Waterproof
Recommended usage
Sports
Standby time
240 h
Volume control
Button
Wearing style
Open-ear
Weight
30 g

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Independent reviews by tech media

t3.comJamie
8/10

Verdict: The Shokz OpenSwim may lack Bluetooth, but this all-in-one waterproof MP3 player proves to be the best way of being entertained while swimming, with bone conduction tech providing strong sonics beneath the waves when used with the included earplugs. Reason...

Pros
  • IP68-rated waterproof
  • Lightweight and comfortable
  • Excellent sound quality
  • Eight hours battery life
Cons
  • No Bluetooth
  • Lack volume
  • Work best with earplugs
  • Requires source of MP3s
Read the full review at t3.com →

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