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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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CANYON In-Ear Kopfhörer OnFlow 12 OWS, Beige Bluetooth 5.4, Umgebungsgeräuschunterdrückung, Touch-Steuerung, 4 Mikrofone mit ENC

CANYON In-Ear Kopfhörer OnFlow 12 OWS, Beige Bluetooth 5.4, Umgebungsgeräuschunterdrückung, Touch-Steuerung, 4 Mikrofone mit ENC
CANYON In-Ear Kopfhörer OnFlow 12 OWS, Beige Bluetooth 5.4, Umgebungsgeräuschunterdrückung, Touch-Steuerung, 4 Mikrofone mit ENC
CANYON In-Ear Kopfhörer OnFlow 12 OWS, Beige Bluetooth 5.4, Umgebungsgeräuschunterdrückung, Touch-Steuerung, 4 Mikrofone mit ENC
CANYON In-Ear Kopfhörer OnFlow 12 OWS, Beige Bluetooth 5.4, Umgebungsgeräuschunterdrückung, Touch-Steuerung, 4 Mikrofone mit ENC
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R980
+R3 Reward
The Canyon CNS-TWS12BE OnFlow 12 wireless earbuds deliver an open-ear listening experience with advanced Bluetooth 5.4 connectivity, designed for calls, music, and media across smartphones, tablets, and PCs. Featuring Environmental Noise Cancellation (ENC) for clearer calls and a comfortable in-ear ... Read More
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Stock 1 Code 369260 Brand CANYON Model CNS-TWS12BE Warranty 2 Years

Shipping & Returns

Estimated delivery Thursday, October 1
You will be kept updated through our detailed tracking system
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The Canyon CNS-TWS12BE OnFlow 12 wireless earbuds deliver an open-ear listening experience with advanced Bluetooth 5.4 connectivity, designed for calls, music, and media across smartphones, tablets, and PCs. Featuring Environmental Noise Cancellation (ENC) for clearer calls and a comfortable in-ear fit, these earbuds provide up to 8 hours of playback per charge, with a total of 50 hours when using the charging case.

Key features

  • Open-ear design for ambient awareness during use
  • Bluetooth 5.4 for stable, low-latency wireless connection
  • Environmental Noise Cancellation (ENC) for improved call clarity
  • Up to 8 hours of earbud playtime, 50 hours total with charging case
  • Stereo audio output with 16 Ω impedance and 20Hz–20kHz frequency response
  • USB-C charging port for convenient power replenishment
  • Dedicated reset/pairing button for easy reconnection
Specifications
Active Noise Cancellation (ANC)
No
Audio Output Mode
Stereo
Audio System Type
Headset
Box Height (mm)
195 mm
Box Length (mm)
480 mm
Box Weight Brutto (kg)
10.9 kg
Box Width (mm)
370 mm
Brand
Canyon
Cable Included
USB Type C Cable
Cable length
0.24 m
Call Noise Cancellation (ENC)
YES
Category
Open-Ear Headphones
Commercial Name
CANYON headset OnFlow 12 OWS ENC Beige
Connectivity technology
Wireless
Depth (mm)
28.5 mm
Destination
Cellular Phone
EAN
5291485017750
EAN Code
5291485017750
External Color
Beige
Fast charging
No
Form factor
Ear-bud
Frequency response
20Hz-20kHz
Gaming Mode / Low Latency
No
Height (mm)
53 mm
Impedance
16 Ω
Marketing Model Name
OnFlow 12
Material
Plastic
Model
CNS-TWS12BE
Mount Type
In-Ear
MPN
CNS-TWS12BE
Networking Compliant Standards
Bluetooth 5.4
Networking Form Factor
Integrated
Networking Type
Bluetooth Adapter
Nominal Weight
105.2 g
Pack Height (mm)
160 mm
Pack Length (mm)
90 mm
Pack Weight Brutto (kg)
0.25 kg
Pack Weight Netto (kg)
0.123 kg
Pack Width (mm)
46 mm
Package type
Retail
Packs in Box
40
Pieces in pack
1
Playtime (Earbuds)
8h
Power Device Location
External
Power Port Connector Type
USB-C
Power Port Quantity
1
Product type
Adapter
Purpose / Use case
Open-Ear / Awareness
Reset / Pairing Reset Button
YES
Retail Packaging Net Weight Carton
0.132 kg
Retail Packaging Net Weight Plastic
0 kg
Size
28.5 mm
System Components
2 Speakers
Total Playtime with case
50h
Warranty Products Returnable
Yes
Warranty Term (month)
24 month(s)
Warranty Validation Criteria
Serial Number
Width (mm)
116 mm
Wireless charging
No
Wireless technology
Bluetooth
Price history over the last 6 months
CANYON In-Ear Kopfhörer OnFlow 12 OWS, Beige Bluetooth 5.4, Umgebungsgeräuschunterdrückung, Touch-Steuerung, 4 Mikrofone mit ENC
Current
R980
Lowest
R952
Highest
R1,337
Change 24H
+R18   +2%
Week
+R28   +3%
Month
+R24   +3%

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