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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home

Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
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R61,972
+R253 Reward
The Predator Helios Neo 16 AI is a gaming laptop that combines high-performance components, OLED display options and AI-enhanced tools. Built for gamers who need desktop-level power on the go, it offers up to an Intel® Core™ Ultra 9 processor and up to a GeForce RTX™ 5070 Ti Laptop GPU, a fast stora... Read More
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Stock 20 Code 1441068 Brand ACER Model NH.QX3EG.001 Warranty 2 Years

Shipping & Returns

Estimated delivery Friday, October 9
You will be kept updated through our detailed tracking system
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The Predator Helios Neo 16 AI is a gaming laptop that combines high-performance components, OLED display options and AI-enhanced tools. Built for gamers who need desktop-level power on the go, it offers up to an Intel® Core™ Ultra 9 processor and up to a GeForce RTX™ 5070 Ti Laptop GPU, a fast storage solution and ample DDR5 memory for demanding games and content creation.

Advantages

This laptop provides desktop-class performance with an Intel® Core™ Ultra 9 CPU and dedicated GeForce RTX graphics for smooth gameplay and accelerated AI workloads. OLED display options deliver deep blacks and high contrast for improved visual fidelity. Integrated AI features, including NPU offloading, PurifiedView™ and PurifiedVoice™ 2.0, automate background removal, framing and noise suppression for streaming and video calls. Advanced cooling with 5th Gen AeroBlade™ fans and liquid metal ensures sustained performance under load, while PredatorSense™ gives direct control over performance modes and RGB lighting.

Key specifications

  • Operating system: Windows 11 Home 64-bit
  • Processor: Intel Core Ultra 9 275HX (up to 24 cores, 36 MB cache)
  • Graphics: NVIDIA GeForce RTX 5070 Ti Laptop GPU (8 GB GDDR7)
  • Display: 40.6 cm (16") WQXGA 2560 x 1600, OLED/IPS options, 16:10 aspect ratio
  • Memory: 32 GB DDR5-SDRAM
  • Storage: 1 TB SSD
  • Connectivity: Wi-Fi 6 (802.11ax), Ethernet LAN up to 5000 Mbit/s, Bluetooth 5.4
  • Battery: Lithium-Ion 90 Wh (typical runtime up to 8 h, 230 W adapter)
  • Form factor: Gaming laptop, clamshell, black

How to use

Power on the laptop and complete the initial Windows 11 setup. Use PredatorSense™ to select performance profiles, adjust fan speeds and configure RGB lighting according to your needs. Enable AI features such as PurifiedView™ and PurifiedVoice™ 2.0 in the Experience Zone for improved streaming and conferencing. For maximum gaming performance, connect to AC power, choose the highest performance mode and ensure GPU drivers and Intel® Application Optimization™ updates are current. Keep vents clear and place the laptop on a hard, flat surface to maintain cooling efficiency.

Recommendations

For competitive gaming, use wired Ethernet and a high-performance mouse, enable Reflex technologies and set the system to a high-performance profile. For content creation or streaming, enable NPU offloading and Acer ProCam to capture highlights, and consider external storage or regular backups to manage large media files.

Key Highlights
  • Operating system: Windows 11 Home 64-bit
  • Processor: Intel Core Ultra 9 275HX (up to 24 cores, 36 MB cache)
  • Graphics: NVIDIA GeForce RTX 5070 Ti Laptop GPU (8 GB GDDR7)
  • Display: 40.6 cm (16") WQXGA 2560 x 1600, OLED/IPS options, 16:10 aspect ratio
  • Memory: 32 GB DDR5-SDRAM
  • Storage: 1 TB SSD
  • Connectivity: Wi-Fi 6 (802.11ax), Ethernet LAN up to 5000 Mbit/s, Bluetooth 5.4
  • Battery: Lithium-Ion 90 Wh (typical runtime up to 8 h, 230 W adapter)
  • Form factor: Gaming laptop, clamshell, black
Specifications
AC adapter included
Yes
AC adapter power
230 W
AI software frameworks supported by NPU
DirectML, OpenVINO, Windows ML, ONNX RT
Antenna type
2x2
Audio system
DTS:X Ultra
Battery capacity
90 Wh
Battery life (max)
8 h
Battery technology
Lithium-Ion (Li-Ion)
Bluetooth
Yes
Bluetooth version
5.4
Built-in microphone
Yes
Cable lock slot
Yes
Cable lock slot type
Kensington
Card reader integrated
Yes
Colour name
Shale Black
Combo headphone/mic port
Yes
Compatible memory cards
MicroSD (TransFlash)
Copilot key
Yes
DC-in jack
Yes
Depth
275.5 mm
Discrete GPU manufacturer
NVIDIA
Discrete graphics card
Yes
Discrete graphics card memory
8 GB
Discrete graphics card model
NVIDIA GeForce RTX 5070
Display diagonal
16 "
Display resolution
2560 x 1600
Display surface
Matt
Display technology marketing name
ComfyView
Efficient cores
16
Efficient-core base frequency
2.1 GHz
Efficient-core Max Turbo Frequency
4.6 GHz
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
5000
Form factor
Clamshell
Front camera
Yes
GPU performance up to
8 TOPs
HD type
WQXGA
HDMI ports quantity
1
HDMI version
2.1
Height
26.75 mm
Intel® Thunderbolt 4
Yes
Internal memory
32 GB
Internal memory type
DDR5-SDRAM
Keyboard backlit
Yes
Keyboard backlit colour
RGB
Keyboard backlit zone
4-zone RGB
Market positioning
Gaming
Maximum internal memory
64 GB
Maximum refresh rate
240 Hz
Maximum turbo power
160 W
Memory form factor
SO-DIMM
Memory slots
2x SO-DIMM
Mobile network connection
No
Motherboard chipset
Intel HM870
Native aspect ratio
16:10
Neural processor unit (NPU)
Intel AI Boost
NPU performance up to
13 TOPs
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Numeric keypad
Yes
NVMe
Yes
On-board GPU manufacturer
Intel
On-board graphics card
Yes
On-board graphics card model
Intel Graphics
Operating system architecture
64-bit
Operating system installed
Windows 11 Home
Optical drive type
No
Panel type
IPS
Performance cores
8
Performance-core base frequency
2.7 GHz
Performance-core Max Turbo Frequency
5.4 GHz
Pointing device
Touchpad
Processor base power
55 W
Processor boost frequency
5.4 GHz
Processor cache
36 MB
Processor cores
24
Processor family
Intel Core Ultra 9
Processor generation
Intel Core Ultra (Series 2)
Processor manufacturer
Intel
Processor model
275HX
Processor threads
24
Product colour
Black
Product type
Laptop
Sparsity support
Yes
SSD capacity
1000 GB
SSD form factor
M.2
SSD interface
PCI Express 4.0
Storage media
SSD
Top Wi-Fi standard
Wi-Fi 6 (802.11ax)
Total processor performance up to
36 TOPs
Total SSDs capacity
1000 GB
Total storage capacity
1000 GB
Touchscreen
No
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
1
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB 3.2 Gen 2 (3.1 Gen 2) Type-A ports quantity
2
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity
2
USB charging current
3
USB charging voltage
5
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
Weight
2.7 kg
Wi-Fi standards
Wi-Fi 6 (802.11ax)
Width
356.8 mm
Windows Studio effects support
Yes

Leaflet

Open Leaflet
Price history over the last 6 months
Laptop Acer Predator PHN16-73-99GU — 16 inch WQXGA, Intel Core Ultra 9 275HX, 32GB RAM, 1TB SSD, NVIDIA GeForce RTX 5070, Windows 11 Home
Current
R61,972
Lowest
R44,411
Highest
R63,070
Change 24H
+R116   +0%
Week
-R1,041   -2%
Month
+R17,412   +39%

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