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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

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We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black

HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
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R5,466
+R20 Reward
Seize Every Moment, AnywhereHyperX Cloud MIX 2 is the next generation in the Cloud MIX series, redefining versatility in an over-ear design. With up to 110 hours of battery life, these headphones are perfect for gaming, music, or work calls on the go. Block out the noise of busy commutes or bustling... Read More
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Stock 100 Code 2623454 Brand HYPERX Model 7P5J2AA Warranty 2 Years

Shipping & Returns

Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
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Seize Every Moment, Anywhere
HyperX Cloud MIX 2 is the next generation in the Cloud MIX series, redefining versatility in an over-ear design. With up to 110 hours of battery life, these headphones are perfect for gaming, music, or work calls on the go. Block out the noise of busy commutes or bustling cafes with Hybrid Active Noise Cancellation or use Transparency to stay aware of your surroundings. Connecting to your favorite platforms is easier than ever with dual wireless capabilities in a 2.4GHz USB-C dongle and Bluetooth 5.3 LE Audio Technology. During your free time, experience quick and responsive performance with ultra-low latency, ideal for gaming and fast-paced activities. Plus, with the dongle cleverly stored in the earcup, Cloud MIX 2 is always ready to go!
Key Highlights
  • Forget about charging for days. Enjoy non-stop entertainment wherever you go with up to 110 hours (70 hours with ANC on) in Bluetooth mode or 72 hours (52 with ANC on) using the 2.4GHz wireless dongle.
  • Experience minimal lag across multiple platforms with the wireless 2.4GHz USB-C dongle with latency as low as 20ms<sup>[3]</sup>.
  • Stay focused on your tasks with hybrid active noise cancellation, blocking out external disruptions.
  • Whether it’s catching an important alert or staying tuned in to the outside world, Transparency allows you to stay connected, so you never miss a beat.
  • Bluetooth 5.3 LE Audio Technology delivers enhanced audio quality, extended battery life, and a dependable wireless connection.
  • The Cloud MIX 2 features built-in microphones enhanced with AI noise reduction ensuring your voice can be heard clearly while chatting, talking to friends, or taking calls.
  • 40 mm drivers alongside tuned audio profiles and EQ presets in HyperX NGENUITY Software allow you to get quality audio, personalized for the way you listen. HyperX NGENUITY software is available on the Microsoft Store, Apple Store, and Google Play.
  • The over-ear design alleviates discomfort with memory foam plush earcups and soft leatherette, making it ideal for long listening sessions or relaxing at home.
  • Black Gaming Handheld Headset
  • Wired & Wireless 3.5 mm connector USB connectivity Bluetooth 5.3 20 m
  • Circumaural 20 - 20000 Hz 32 Ω 97 dB
  • Microphone type: Boom/Built-in microphone
  • Built-in battery Lithium-Ion (Li-Ion)
Specifications
3.5 mm connector
Yes
AC adapter included
No
Acoustic system
Closed
Battery technology
Lithium-Ion (Li-Ion)
Battery type
Built-in battery
Bluetooth
Yes
Bluetooth profiles
A2DP, AVCTP, AVDTP, AVRCP, DID, GAVDP, HFP, HID, HSP, IOPT, PBAP, SPP
Bluetooth version
5.3
Box contents
Headphones, 2.4GHz USB Type-C Wireless Dongle, Extension Adapter, USB Charging Cable, 3.5 mm Audio Cable, Carrying Case, Quick Start Guide
Cable length
1.8 m
Cables included
Audio (3.5mm), USB
Charging source
USB
Colour
No
Colour name
Black
Connectivity technology
Wired & Wireless
Control type
Buttons
Control unit type
On-ear control unit
Country of origin
China
Depth
236 mm
Detachable cable
Yes
Detachable microphone
Yes
Driver unit
4 cm
Ear coupling
Circumaural
Folding microphone
Yes
Frequency band
2.4 GHz
General Product Safety Regulation (GPSR) URL
https://kaas.hpcloud.hp.com/pdf-public/pdf_8666243_en-US-1.pdf https://row.hyperx.com/pages/limited-warranty-statement
Headphone frequency
20 - 20000 Hz
Headphone sensitivity
97 dB
Headset type
Monaural
Impedance
32 Ω
Microphone direction type
Omnidirectional
Microphone type
Boom/Built-in microphone
Noise canceling
Yes
Noise canceling type
Active
Number of microphones
1
Package depth
215 mm
Package height
236 mm
Package weight
833 g
Package width
78 mm
Product colour
Black
Product type
Headset
Recommended usage
Gaming
Total carbon footprint (kg of CO2e)
10
Total Harmonic Distortion (THD)
2%
UNSPSC-code
52161514
USB connectivity
Yes
USB connector
USB Type-C
USB Type-C charging port
Yes
USB Type-C required charging power (max)
15 W
USB Type-C required charging power (min)
3 W
Wearing style
Handheld
Weight
270 g
Width
215 mm
Wireless range
20 m

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Price history over the last 6 months
HyperX Cloud MIX 2 - Gaming Headset (Black), Wired & Wireless, Gaming, 20 - 20000 Hz, 270 g, Headset, Black
Current
R5,466
Lowest
R5,275
Highest
R5,538
Change 24H
+R146   +3%
Week
+R187   +4%
Month
+R158   +3%

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