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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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EQ-3 Homematic IP Starter Bundle Heizen Basic for 4 Radiators

EQ-3 Homematic IP Starter Bundle Heizen Basic for 4 Radiators
EQ-3 Homematic IP Starter Bundle Heizen Basic for 4 Radiators
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R4,170
+R14 Reward
The EQ-3 Homematic IP Starter Bundle Heizen Basic is the ideal entry-level smart heating control system for up to four radiators. This comprehensive bundle includes an Access Point, four basic radiator thermostats, and a window/door contact, allowing you to efficiently manage your home's heating via... Read More
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Stock 100 Code 2889002 Brand EQ-3 Model 40-61-9783 Warranty 2 Years

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Estimated delivery Thursday, October 1
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The EQ-3 Homematic IP Starter Bundle Heizen Basic is the ideal entry-level smart heating control system for up to four radiators. This comprehensive bundle includes an Access Point, four basic radiator thermostats, and a window/door contact, allowing you to efficiently manage your home's heating via the Homematic IP app or voice assistants like Amazon Alexa and Google Assistant. Enjoy individual room control, weekly schedules, boost function, frost protection, and open-window detection for enhanced comfort and energy savings.

Advantages

Easy installation without special tools, intuitive app control, and seamless integration with voice assistants. The system is expandable with additional Homematic IP devices, making it a flexible solution for growing smart home needs. AES encryption ensures secure communication.

Suitable for

  • Homeowners looking to upgrade to smart heating control
  • Apartments and houses with up to four radiators
  • Users wanting to save energy and increase comfort
  • Integration with existing smart home ecosystems (Alexa, Google Assistant)

Key specifications

  • System Type: Smart Home Heating Control System
  • Bundle Components: 1x Access Point (HmIP-HAP), 4x Radiator Thermostat – basic (HmIP-eTRV-B), 1x Window and Door Contact – optical (HmIP-SWDO-O)
  • Communication Protocol: Homematic IP (868.3 MHz / 869.5 MHz)
  • Power Supply (Access Point): Mains adapter (5V DC)
  • Power Supply (Radiator Thermostat): 2x AA batteries (per thermostat)
  • Power Supply (Window Contact): 2x AAA batteries
  • Battery Life (Radiator Thermostat): Approx. 2 years
  • Battery Life (Window Contact): Approx. 2 years
  • Thermostat Mounting: M30 x 1.5 mm connection (standard)
  • Window Contact Mounting: Adhesive strips or screws
  • Operating Temperature (Thermostat): 0 to 50 °C
  • Security: AES encryption

Recommendations

For optimal performance, use high-quality alkaline batteries. The system can be expanded with additional Homematic IP components such as more radiator thermostats, window contacts, or room sensors.

Specifications
Brand
EQ-3
Category
Heating Starter Set
EAN
4029164142049
Model
40-61-9783
MPN
40-61-9783
Product type
Smart Home Heating Control System
Weight
1.25 kg
Price history over the last 6 months
EQ-3 Homematic IP Starter Bundle Heizen Basic for 4 Radiators
Current
R4,170
Lowest
R3,831
Highest
R4,219
Change 24H
+R303   +8%
Week
+R339   +9%
Month
+R310   +8%

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