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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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EQ-3 Homematic IP Starter Bundle Heating for 2 Radiators

EQ-3 Homematic IP Starter Bundle Heating for 2 Radiators
EQ-3 Homematic IP Starter Bundle Heating for 2 Radiators
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R3,624
+R12 Reward
The EQ-3 Homematic IP Starter Bundle Heating for 2 Radiators is the ideal entry into smart home heating control. This complete set includes an Access Point and two radiator thermostats, allowing you to control your heating conveniently via app, voice, or manually. Enjoy energy savings and enhanced c... Read More
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Stock 100 Code 2888986 Brand EQ-3 Model 40-61-9788 Warranty 2 Years

Shipping & Returns

Estimated delivery Thursday, October 1
You will be kept updated through our detailed tracking system
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The EQ-3 Homematic IP Starter Bundle Heating for 2 Radiators is the ideal entry into smart home heating control. This complete set includes an Access Point and two radiator thermostats, allowing you to control your heating conveniently via app, voice, or manually. Enjoy energy savings and enhanced comfort with intelligent features like individual heating profiles, boost function, and window open detection.

Advantages

Easy installation and setup, no smart home hub required (Access Point included). Energy-saving heating schedules reduce consumption. Voice control compatible with Amazon Alexa and Google Assistant. Expandable with other Homematic IP devices for a complete smart home system.

Suitable for

  • Homeowners and tenants looking to reduce heating costs
  • Smart home enthusiasts wanting to integrate heating control
  • Anyone seeking simple, app-based temperature management

Key specifications

  • Product Type: Smart Home Heating Control Starter Set
  • Included: 1x Homematic IP Access Point (HmIP-HAP), 2x Homematic IP Radiator Thermostat – basic (HmIP-eTRV-B)
  • Communication: Homematic IP (868.3 MHz / 869.525 MHz)
  • Control: Homematic IP App, Voice (Alexa, Google Assistant), Manual
  • Access Point Power: 5V DC via mains adapter
  • Thermostat Power: 2x AA batteries per thermostat (approx. 2 years battery life)
  • Mounting: M30 x 1.5 mm thread, incl. adapters for Danfoss RA, RAV, RAVL
  • Display: LCD
  • Functions: Individual heating profiles, Boost, Window open detection, Frost protection, Lime protection, Child lock
  • Network: Ethernet (RJ45)
  • Radio Range: 400 m (free field)
  • Security: AES encryption
  • Expandability: Yes, with other Homematic IP devices
  • Operating Temperature: 0 to 50 °C
  • IP Rating: IP20
  • Color: White
  • Cloud Service: Homematic IP Cloud (optional local control with CCU3)

Recommendations

For optimal performance, use high-quality alkaline batteries. Pair with Homematic IP window sensors for automatic frost protection. The system can be expanded with up to 200 devices.

Specifications
Brand
EQ-3
Category
Smart Home Heating Control Starter Set
EAN
4029164141844
Model
40-61-9788
MPN
40-61-9788
Product type
Smart Home Heating Control Starter Set
Weight
0.99 kg
Price history over the last 6 months
EQ-3 Homematic IP Starter Bundle Heating for 2 Radiators
Current
R3,624
Lowest
R3,444
Highest
R3,692
Change 24H
+R160   +5%
Week
+R164   +5%
Month
+R166   +5%

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