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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver

DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
36 mo.
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
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R29,836
With its IPS Black panel technology and vast color coverage, this ultrawide WQHD+ curved screen monitor immerses you in a world that's as beautiful as it is practical. A new world of productivity Productivity has never been so vibrant. Introducing the world's first 37.5″ ... Read More
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Stock 22 Code 28527 Brand DELL Model DELL-U3824DW Warranty 3 Years

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Estimated delivery Wednesday, October 21
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With its IPS Black panel technology and vast color coverage, this ultrawide WQHD+ curved screen monitor immerses you in a world that's as beautiful as it is practical.
A new world of productivity

A new world of productivity

Productivity has never been so vibrant. Introducing the world's first 37.5″ WQHD+ monitor with IPS Black panel technology . The curved screen improves field of view while reducing reflection and eye fatigue to give you a comfortable, immersive experience.

Invigorating color

Admire the extraordinary world of your work through vibrant colors and deep blacks with this monitor that offers IPS Black panel technology with 2000:1 contrast ratio and 100% sRGB, 100% REC.709, 98% DCI P3 and 98% Display P3 color coverage.Experience enhanced eye comfort with ComfortView Plus, an always-on, built-in low blue light screen that reduces potentially harmful blue light emissions without compromising color .
Invigorating color
Extensive connectivity

Extensive connectivity

Streamline your workflow with a single cable USB-C® that transmits data and video signals while delivering up to 90W of power.Connect to a wide variety of devices with super speed USB-A and USB-C ports and expand connectivity with DP 1.4, HDMI 2.1 ports.Get a fast and stable connection with up to 2.5GbE provided by RJ45 with PXE boot, Mac Address pass-thru and Wake on Lan features. RJ45 lock feature gives you the flexibility to lock the wired Ethernet to a chosen PC while continuing to work from dual PC inputs.Conveniently-located USB-C (up to 15W power) and USB-A quick access ports make it easy to plug in external devices, and built-in dual 9W speakers save you the hassle altogether.Dive right into your project with the built-in Dell Power Button Sync that wakes up and powers on your laptop.

Multitask seamlessly

Connect to two PC sources and Auto KVM (keyboard, video, mouse) will seamlessly switch control to the second connected PC. Use the KVM feature to control both PCs with a single keyboard and mouse. The KVM wizard makes setup a breeze.
Multitask seamlessly
Built for comfort

Built for comfort

Work comfortably all day long by tilting, swiveling and adjusting your monitor height to however best fits you.

Dell Display Manager

Easy management. Next-level productivity.Improved multitasking: Organize your screen with Easy Arrange and save profiles with Easy Arrange Memory.Easy navigation: Share a single keyboard, mouse and monitor between multiple PCs with USB KVM wizard. Quickly switch between PCs with the quick-access menu or hot keys.Smooth deployment: Manage your fleet of monitors with features that are automatic, comprehensive and compatible with several tools.Convenient customization: Quickly access your favorite features and functions with the menu launcher and hot keys.
Dell Display Manager
Green thinking for today and tomorrow

Green thinking for today and tomorrow

Environmental standards:This monitor uses 85% PCR (Post-consumer Recyclable) plastic in the design , 90% recycled aluminum and meets the latest environmental standards such as EnergyStar®, and TCO Certified Edge, and is EPEAT® Gold registered.Eco-conscious packaging:Designed with the environment in mind, Dell commercial monitors come in up to 90% recyclable cardboard packaging .Energy conservation:Save energy with PowerNap , a feature that dims or puts your monitor to sleep when it’s not in use.Advanced sustainability:Dell Technologies is committed to reducing environmental impact throughout the product lifecycle.

How to use

Position the monitor at a comfortable viewing distance and height to take full advantage of the curved ultrawide screen. Connect using the recommended video input for WQHD+ resolution, adjust brightness and color settings to match your environment, and use display scaling or window management tools to organize the extended horizontal workspace.

Recommendations

For the best image quality, use a compatible graphics output that supports WQHD+ and calibrate the display if precise color accuracy is required for professional work.

Key Highlights
  • 95.25cm (37.5") Wide Quad HD+ 3840 x 1600 W-LED IPS
  • 8ms, 21:9, 300cd/m², 2000:1
  • USB, HDMI, DisplayPort
  • 95.2 cm (37.5") LCD IPS
  • Wide Quad HD+ 3840 x 1600 pixels 21:9
  • 60 Hz 8 ms 300 cd/m² 2000:1
  • Flicker-free technology
  • F 35 kWh 34.8 W
Specifications
AC input frequency
50/60 Hz
AC input voltage
100 - 240 V
Adjustable height (max)
12 cm
AMD FreeSync
No
Anti-glare screen
Yes
Audio output
Yes
Backlight type
W-LED
Bezel width (bottom)
1.53 cm
Bezel width (side)
9.97 mm
Bezel width (top)
1.05 cm
Built-in camera
No
Built-in KVM switch
Yes
Built-in speaker(s)
Yes
Built-in USB hub
Yes
Cable lock slot
Yes
Cable lock slot type
Kensington
Cable management
Yes
Cables included
AC, DisplayPort, HDMI, USB Type-C, USB Type-C to USB Type-A
Carbon emissions, end-of-life (kg of CO2e)
12.3
Carbon emissions, energy usage (kg of CO2e)
302
Carbon emissions, logistics (kg of CO2e)
105
Carbon emissions, manufacturing (kg of CO2e)
486.2
Colour gamut
98%
Colour gamut standard
DCI-P3
Compliance certificates
RoHS
Contrast ratio (typical)
2000:1
Dell Display Manager (DDM) compatibility
Yes
Depth (with stand)
251.2 mm
Depth (without stand)
102.3 mm
Display brightness (typical)
300 cd/m²
Display diagonal
95.2 cm (37.5")
Display diagonal (metric)
95.25 cm
Display number of colours
1.07 billion colours
Display resolution
3840 x 1600 pixels
Display technology
LCD
DisplayPort cable length
1.8 m
DisplayPort version
1.4
DisplayPorts quantity
1
Doesn't contain
Arsenic, PVC/BFR
Energy consumption (SDR) per 1000 hours
35 kWh
Energy efficiency class (HDR)
Not available
Energy efficiency class (SDR)
F
Energy efficiency scale
A to G
Ethernet LAN (RJ-45) ports
1
Ethernet LAN data rates
10,100,1000,2500 Mbit/s
Feet colour
Silver
Flicker-free technology
Yes
Front bezel colour
Black
HD type
Wide Quad HD+
HDCP
Yes
HDCP version
1.4
HDMI
Yes
HDMI cable length
1.8 m
HDMI ports quantity
2
HDMI version
2.1
Headphone out
No
Heat dissipation (typical)
118.74 BTU/h
Heavy metals free
Hg (mercury)
Height (with stand)
443.8 mm
Height (without stand)
392.3 mm
Height adjustment
Yes
Horizontal scan range
30 - 100 kHz
Input current
3.2 A
LED indicators
Yes
Low Blue Light technology
Yes
Market positioning
Office
Maximum refresh rate
60 Hz
Microphone in
No
Native aspect ratio
21:9
Non-operating altitude
0 - 12192 m
Number of speakers
2
Number of USB Type-C upstream ports quantity
2
NVIDIA G-SYNC
No
On Screen Display (OSD)
Yes
Operating altitude
0 - 5000 m
Operating relative humidity (H-H)
10 - 80%
Operating temperature (T-T)
0 - 40 °C
Package weight
19 kg
PAIA version
1.3.2 2022
Panel mounting interface
100 x 100 mm
Panel type
IPS
PC Audio in
No
Picture-by-Picture (PbP)
Yes
Pivot
No
Pixel density
110.87 ppi
Pixel pitch
0.22908 x 0.22908 mm
Power adapter included
Yes
Power consumption (max)
245 W
Power consumption (off)
0.3 W
Power consumption (standby)
0.4 W
Power consumption (typical)
34.8 W
Power supply type
Internal
Product colour
Black, Silver
Quick start guide
Yes
Remote control included
No
Response time
8 ms
Response time (fast)
5 ms
RMS rated power
18 W
Screen curvature rating
2300R
Screen shape
Curved
sRGB coverage (typical)
100%
Stand included
Yes
Storage relative humidity (H-H)
5 - 90%
Storage temperature (T-T)
-20 - 60 °C
Stylus included
No
Supplied AC adapter type
3840 x 1600
Supported graphics resolutions
640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1152 x 864 (XGA+), 1280 x 1024 (SXGA), 1280 x 800, 1600 x 1200, 1920 x 1080 (HD 1080), 2560 x 1440, 3840 x 1600
Supported video modes
480p, 576p, 720p, 1080i, 1080p
Surface hardness
3H
Sustainability certificates
ENERGY STAR, TCO
Sustainability compliance
Yes
Swivel angle range
-30 - 30°
Swivelling
Yes
Tilt adjustment
Yes
Tilt angle range
-5 - 21°
Total carbon emissions, standard deviation (kg of CO2e)
232
Total carbon footprint (kg of CO2e)
906
Touchscreen
No
USB hub version
3.2 Gen 2 (3.1 Gen 2)
USB Power Delivery (USB PD)
Yes
USB Power Delivery up to
90 W
USB Type-A downstream ports quantity
5
USB Type-C DisplayPort Alternate Mode
Yes
USB Type-C downstream ports quantity
2
USB upstream port type
USB Type-C
Vertical scan range
56 - 76 Hz
VESA mounting
Yes
Viewable size, horizontal
88 cm
Viewable size, vertical
36.7 cm
Viewing angle, horizontal
178°
Viewing angle, vertical
178°
Weight (with stand)
12.8 kg
Weight (without stand)
8.79 kg
Wi-Fi
No
Width (with stand)
894.3 mm
Width (without stand)
894.3 mm

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Price history over the last 6 months
DELL UltraSharp U3824DW computer monitor 95.2 cm (37.5 inch) 3840 x 1600 pixels Wide Quad HD+ LCD Black, Silver
Current
R29,836
Lowest
R18,443
Highest
R32,885
Change 24H
+R10,980   +58%
Week
+R10,676   +56%
Month
+R10,463   +54%

Independent reviews by tech media

tomshardware.com
9/10

“In the unending quest for more desktop monitor real estate, users have turned to several methods to increase their multi-tasking ability. Large screens are one way to solve the problem.”

Read the full review at tomshardware.com →

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