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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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ASUS VA249QG computer monitor 60.5 cm (23.8 inch) 1920 x 1080 pixels Full HD LCD Black

ASUS VA249QG computer monitor 60.5 cm (23.8 inch) 1920 x 1080 pixels Full HD LCD Black
ASUS VA249QG computer monitor 60.5 cm (23.8 inch) 1920 x 1080 pixels Full HD LCD Black
ASUS VA249QG computer monitor 60.5 cm (23.8 inch) 1920 x 1080 pixels Full HD LCD Black
ASUS VA249QG computer monitor 60.5 cm (23.8 inch) 1920 x 1080 pixels Full HD LCD Black
ASUS VA249QG computer monitor 60.5 cm (23.8 inch) 1920 x 1080 pixels Full HD LCD Black
ASUS VA249QG computer monitor 60.5 cm (23.8 inch) 1920 x 1080 pixels Full HD LCD Black
ASUS VA249QG computer monitor 60.5 cm (23.8 inch) 1920 x 1080 pixels Full HD LCD Black
36 mo.
ASUS VA249QG computer monitor 60.5 cm (23.8 inch) 1920 x 1080 pixels Full HD LCD Black
ASUS VA249QG computer monitor 60.5 cm (23.8 inch) 1920 x 1080 pixels Full HD LCD Black
ASUS VA249QG computer monitor 60.5 cm (23.8 inch) 1920 x 1080 pixels Full HD LCD Black
ASUS VA249QG computer monitor 60.5 cm (23.8 inch) 1920 x 1080 pixels Full HD LCD Black
ASUS VA249QG computer monitor 60.5 cm (23.8 inch) 1920 x 1080 pixels Full HD LCD Black
ASUS VA249QG computer monitor 60.5 cm (23.8 inch) 1920 x 1080 pixels Full HD LCD Black
ASUS VA249QG computer monitor 60.5 cm (23.8 inch) 1920 x 1080 pixels Full HD LCD Black
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R4,446
+R9 Reward
ASUS Eye Care Gaming Monitor VA249QG is a 23.8-inch IPS display with Full HD (1920 x 1080) resolution, designed to deliver wide 178° viewing angles and consistent image quality. The monitor supports a 120 Hz refresh rate, Adaptive-Sync and 1 ms MPRT to reduce tearing and motion blur, offering smooth... Read More
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Stock 7 Code 4258 Brand ASUS Model 90LM02W1-B01371 Warranty 3 Years

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Estimated delivery Thursday, October 22
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ASUS Eye Care Gaming Monitor VA249QG is a 23.8-inch IPS display with Full HD (1920 x 1080) resolution, designed to deliver wide 178° viewing angles and consistent image quality. The monitor supports a 120 Hz refresh rate, Adaptive-Sync and 1 ms MPRT to reduce tearing and motion blur, offering smoother visuals for work and play. Flicker-free and Low Blue Light features are TÜV Rheinland certified to promote more comfortable long-term viewing.

Advantages

The VA249QG combines a high refresh rate and Adaptive-Sync compatibility for reduced stutter and tearing, while 1 ms MPRT improves motion clarity. The IPS panel provides accurate colors and wide viewing angles suitable for multi-user viewing. TÜV Rheinland-certified Flicker-free and Low Blue Light technologies reduce eye strain during extended use. Its Full HD resolution balances image detail and system performance for everyday tasks and gaming.

Key specifications

  • Model: ASUS VA249QG
  • Screen size: 23.8 inches
  • Panel type: IPS
  • Resolution: Full HD 1920 x 1080
  • Refresh rate: 120 Hz
  • Adaptive-Sync: supported
  • Response time: 1 ms MPRT
  • Viewing angle: 178° (H/V)
  • Eye care: TÜV Rheinland Flicker-free and Low Blue Light

How to use

Connect the ASUS VA249QG to your PC or console using a compatible video output and cable that support 120 Hz and Adaptive-Sync for optimal performance. In the monitor on-screen display (OSD), enable Adaptive-Sync and set the refresh rate to 120 Hz if available. Use the MPRT setting if supported by the OSD to prioritize motion clarity. Adjust brightness and Low Blue Light levels to suit ambient lighting and reduce eye fatigue during prolonged use.

Recommendations

For best results, pair the monitor with a graphics source capable of delivering higher frame rates and use a DisplayPort or high-bandwidth HDMI cable. Calibrate display settings if accurate color reproduction is required for content creation or professional work.

Key Highlights
  • 23.8-inch Full HD (1920x1080) frameless design with IPS 178° wide viewing angle panel
  • SmoothMotion 120Hz refresh rate and 1ms MPRT delivers a seamless, tear-free visual experience by enabling VRR (variable refresh rate)
  • Rich connectivity features HDMI, DisplayPort and VGA, plus earphone jack
  • VESA wall-mountable to save on desktop space
  • ASUS DisplayWidget Center lets users easily change monitor settings via an intuitive interface
  • ASUS Eye Care monitors feature TÜV Rheinland-certified Flicker-free and Low Blue Light technologies to ensure a comfortable viewing experience
  • 60.5 cm (23.8") LCD IPS
  • Full HD 1920 x 1080 pixels 16:9
  • 120 Hz 1 ms 300 cd/m² 1000:1
  • Flicker-free technology
  • C 12 kWh 13 W
Specifications
AC input frequency
50/60 Hz
AC input voltage
100 - 240 V
AMD FreeSync
No
Anti-glare screen
Yes
Brand specific technologies
SPLENDID, Eye Care+
Built-in camera
No
Built-in speaker(s)
Yes
Built-in USB hub
No
Cable lock slot
Yes
Cable lock slot type
Kensington
Colour gamut
99%
Colour gamut standard
sRGB
Contrast ratio (dynamic)
3000:1
Contrast ratio (typical)
1500:1
Depth (with stand)
188.2 mm
Depth (without stand)
49.8 mm
Digital horizontal frequency
30 - 140 kHz
Digital vertical frequency
48 - 120 Hz
Display brightness (typical)
300 cd/m²
Display diagonal
60.5 cm (23.8")
Display diagonal (metric)
61 cm
Display number of colours
16.7 million colours
Display resolution
1920 x 1080 pixels
Display technology
LCD
DisplayPort version
1.2
DisplayPorts quantity
1
Energy consumption (SDR) per 1000 hours
12 kWh
Energy efficiency class (HDR)
Not available
Energy efficiency class (SDR)
C
Energy efficiency scale
A to G
Feet colour
Black
Flicker-free technology
Yes
Game mode
Yes
HD type
Full HD
HDCP
Yes
HDCP version
1.4
HDMI
Yes
HDMI ports quantity
1
HDMI version
1.4
Headphone out
Yes
Headphone outputs
1
Height (with stand)
406.5 mm
Height (without stand)
321.5 mm
Height adjustment
No
LED backlight
Yes
Low Blue Light technology
Yes
Market positioning
Gaming
Maximum refresh rate
120 Hz
Native aspect ratio
16:9
Number of speakers
2
NVIDIA G-SYNC
No
Package depth
405 mm
Package height
132 mm
Package type
Box
Package weight
5.09 kg
Package width
611 mm
Panel mounting interface
100 x 100 mm
Panel type
IPS
Pixel pitch
0.2745 x 0.2745 mm
Power consumption (off)
0.3 W
Power consumption (PowerSave)
0.5 W
Power consumption (standby)
0.5 W
Power consumption (typical)
13 W
Product colour
Black
Response time
1 ms
Response time (MPRT)
1 ms
RMS rated power
4 W
Screen shape
Flat
Sustainability certificates
ENERGY STAR, EPEAT Silver
Tilt adjustment
Yes
Tilt angle range
-5 - 23°
Touchscreen
No
VESA Adaptive Sync support
Yes
VESA mounting
Yes
VGA (D-Sub) ports quantity
1
Viewable size, horizontal
52.7 cm
Viewable size, vertical
29.6 cm
Viewing angle, horizontal
178°
Viewing angle, vertical
178°
Wall mountable
Yes
Weight (with stand)
3.03 kg
Weight (without stand)
2.67 kg
Width (with stand)
541.1 mm
Width (without stand)
541.1 mm

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Price history over the last 6 months
ASUS VA249QG computer monitor 60.5 cm (23.8 inch) 1920 x 1080 pixels Full HD LCD Black
Current
R4,446
Lowest
R2,157
Highest
R4,446
Change 24H
+R1,906   +75%
Week
+R1,894   +74%
Month
+R2,162   +95%

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