Alcatel ALE Partner Support Software PW3N-OAWAP1451

Network administrators at partner-managed sites rely on this Alcatel-Lucent Enterprise Premium Web Support service to keep OmniAccess wireless access points running at peak performance. With a three-year term, it provides direct access to ALE technical experts, software updates, and a comprehensive knowledge base, ensuring rapid resolution of issues and continuous network optimization.

Key specifications

• Service type: Premium Web Support
• Duration: 3 years
• Supported product family: Alcatel-Lucent Enterprise OmniAccess Wireless Access Points
• Delivery method: Electronic license (e-license)
• Support scope: Technical assistance, software updates, bug fixes, online resources
• Access method: Web portal, phone support
• Included services: Knowledge base access, firmware downloads, software patches
• Target user: ALE Partners
• Compatibility: Specific ALE OmniAccess WAP models (e.g., OAW-AP1101, OAW-AP1201, OAW-AP1221)
• Service availability: 24x7 online access, business hours phone support
• Geographic coverage: Global (for e-license)
• Activation: Requires activation via ALE partner portal

Why choose it

This support service minimizes downtime by providing prioritized access to expert assistance and timely software fixes. It helps partners maintain high service levels for their clients, with the convenience of electronic delivery and global coverage.

Ideal use cases

• Managed service providers supporting multiple client WLAN deployments
• Enterprises with mission-critical wireless networks requiring guaranteed support
• Organizations needing access to the latest firmware and security patches

Good to know

The license is activated through the ALE partner portal and includes multi-language documentation. Renewal options are typically available to extend coverage beyond the initial three-year period.