Account Contact
Your Cart
Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay on delivery – no extra fees
Need help? Ask our AI
Loading...
Cart0 items - R0 0

  • Your shopping cart is empty!

0 0

Alcatel ALE Partner Support Plus PP1N-OAWAP1331

Alcatel ALE Partner Support Plus PP1N-OAWAP1331
Alcatel ALE Partner Support Plus PP1N-OAWAP1331
0 reviews • Write a review
R2,013
Secure 24/7 critical support and advance hardware replacement for your Alcatel-Lucent Enterprise OmniAccess Stellar AP1331 access point with this 1-year Partner Support Plus service. This electronic license delivers enhanced technical assistance, software and firmware updates, and a target 4-hour re... Read More
Out Of Stock
Add to Wish List Compare this Product
Stock Out Of StockNo Stock Code 3400532 Brand ALCATEL Model PP1N-OAWAP1331 Warranty 2 Years

Shipping & Returns

Secure 24/7 critical support and advance hardware replacement for your Alcatel-Lucent Enterprise OmniAccess Stellar AP1331 access point with this 1-year Partner Support Plus service. This electronic license delivers enhanced technical assistance, software and firmware updates, and a target 4-hour response on critical issues—ensuring your wireless LAN stays mission-ready.

Overview

Partner Support Plus is a partner-led support model that augments your in-house capabilities with direct access to Alcatel-Lucent Enterprise expertise. Covering a single OmniAccess Stellar AP1331, it includes phone, web portal, and email support, with critical issues handled around the clock. Standard issues receive next-business-day response during 8x5 business hours. The service also provides advance hardware replacement, minimizing downtime when hardware fails.

What stands out

  • 24/7 support for critical issues, with target 4-hour response
  • Advance Replacement Service (ARS) for rapid hardware swap
  • Included major and minor software releases plus firmware updates
  • Access to knowledge base, documentation, FAQs, and troubleshooting guides
  • Global availability subject to regional partner agreements

Technical details

  • Service type: Partner Support Plus
  • Duration: 1 year
  • Supported product: Alcatel-Lucent Enterprise OmniAccess Stellar AP1331
  • Support level: Enhanced technical support
  • Support access: Phone, web portal, email
  • Critical response: 24/7, target 4-hour response
  • Standard response: Next business day (8x5 business hours)
  • Hardware replacement: Advance Replacement Service (ARS)
  • Software updates: Included (major and minor releases)
  • Firmware updates: Included
  • Online resources: Knowledge base, documentation, FAQs, troubleshooting guides
  • Delivery method: Electronic license / activation key
  • Prerequisites: Active AP1331 hardware
  • Renewal options: Available

Our verdict

For enterprises relying on OmniAccess Stellar wireless, this support service is a wise investment. The combination of 24/7 critical coverage, advance replacement, and included updates ensures your AP1331 remains secure and performing at its best, with minimal operational disruption.

Specifications
Brand
Alcatel-Lucent Enterprise
Category
Service & Support
Model
Partner Support Plus for OmniAccess Stellar AP1331
MPN
PP1N-OAWAP1331
Product type
Service
Price history over the last 6 months
Alcatel ALE Partner Support Plus PP1N-OAWAP1331
Current
R2,013
Lowest
R1,990
Highest
R2,013
Change 24H
+R18   +1%
Week
—   
Month
—   

Popular products in this category

WhatsApp
Hi, I’m DistriNode’s AI assistant. I can help you find products, compare options, create quote PDFs, or open support requests.
Contact Us·14-Day Returns·Refund Policy·Warranty Returns·Delivery Information·Terms & Conditions·Privacy Policy