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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Xiaomi Robot Vacuum Cleaner X10 Plus (white)

Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
0 reviews • Write a review
R14,948
The Xiaomi Robot Vacuum Cleaner X10 Plus in white delivers intelligent, hands-free cleaning with advanced navigation and powerful suction. Designed for modern homes, it combines laser mapping with AI-driven obstacle avoidance to ensure thorough and efficient cleaning across various floor types.Key f... Read More
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Stock Out Of StockNo Stock Code 118480 Brand XIAOMI Model BHR6363EU Warranty 2 Years

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The Xiaomi Robot Vacuum Cleaner X10 Plus in white delivers intelligent, hands-free cleaning with advanced navigation and powerful suction. Designed for modern homes, it combines laser mapping with AI-driven obstacle avoidance to ensure thorough and efficient cleaning across various floor types.

Key features

  • Advanced LDS laser navigation provides 360° whole-house scanning for precise mapping and efficient cleaning routes
  • AI + 3D obstacle avoidance with object and scene recognition to navigate around furniture, cables, and other items
  • Supports 3D map viewing for intuitive control and visualization of your home layout
  • Compatible with Google Assistant and Amazon Alexa for voice control
  • Includes one main brush and one side brush for effective dirt pickup on edges and surfaces
  • Lithium-ion battery offers up to 120 minutes of runtime for extended cleaning sessions
  • Base station functions include charging, dust collection, and purification for automated maintenance
Specifications
Automatic base station return
Yes
Battery capacity
5200
Battery type
Lithium Ion
Battery warranty
24
Brand
Xiaomi
Brush included
Yes
Brush type
1 main brush and 1 side brush
Category
Robot Vacuums
Classification of battery
CL126:NE:2016-12-09
Colour of product
White
Composition of battery
CL127:KT:2016-12-09
Cordless
Yes
Diameter
35
Doorsill Crossing
2
Dust capacity
0.35
Dust collector type
Container
EAN
6934177794070
Embeeded battery
Yes
Gross depth (mm)
388
Gross depth master carton
180
Gross height (mm)
630
Gross height master carton
416
Gross weight
17.88
Gross width (mm)
490
Gross width master carton
427
Height
9.7
Inner carton packing Qty
1
Interactive mapping
Multi-floor Mapping
Laser sensor technology
Yes
Material
Plastic
Model
BHR6363EU
MPN
BHR6363EU
Net weight
12.4
Net weight master carton
5.9
On/off switch
Yes
Operating time (max)
120
Packing quantity
1.00
Palette Qty
12
Paper/Pasteboard
5470
PET
140.00
Plastic (No PET)
10.00
Producer
Xiaomi
Producer product family
Robot Vacuum
Producer product name
X10+ EU
Product colour
White
Rechargeable
Yes
Self-cleaning
Yes
Stairs detection
Yes
Suction power
4000
Tare weight (kg)
5.48
Tare weight master carton
0.5
TI weight (kg)
0.4
Type
Wet&Dry
Type of battery
Accumulator
Volume (m3)
0.1197756
Warranty
24
WEE classification
CL109:5:2017-04-01
WEEE tax
Yes
Weight
3800
Price history over the last 6 months
Xiaomi Robot Vacuum Cleaner X10 Plus (white)
Current
R14,948
Lowest
R7,241
Highest
R14,948
Change 24H
+R5,852   +64%
Week
+R1,004   +7%
Month
+R7,514   +101%

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