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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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URBAN FACTORY Fuel Series USB-A Powerbank 10,000 mAh Black

URBAN FACTORY Fuel Series USB-A Powerbank 10,000 mAh Black
URBAN FACTORY Fuel Series USB-A Powerbank 10,000 mAh Black
R749
The URBAN FACTORY Fuel Series USB-A Powerbank with 10,000 mAh capacity offers reliable portable charging for your smartphones, tablets, and other USB-powered devices. With dual USB-A output ports and a sleek black design, it's the perfect companion for daily use and travel.AdvantagesHigh-capacity 10... Read More
Out Of Stock
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Stock Out Of StockNo Stock Code 2934348 Brand URBAN FACTORY Model UPB12UF Warranty 2 Years

Shipping & Returns

The URBAN FACTORY Fuel Series USB-A Powerbank with 10,000 mAh capacity offers reliable portable charging for your smartphones, tablets, and other USB-powered devices. With dual USB-A output ports and a sleek black design, it's the perfect companion for daily use and travel.

Advantages

High-capacity 10,000 mAh lithium polymer battery provides multiple charges for most smartphones. Dual USB-A ports allow simultaneous charging of two devices. Compact and lightweight design fits easily in your bag or pocket. LED indicator shows remaining battery level. Built-in safety features protect against overcharge, short circuit, over-discharge, and temperature extremes.

Suitable for

  • Smartphones
  • Tablets
  • Bluetooth headphones
  • Portable gaming consoles
  • Other USB-powered devices

Key specifications

  • Battery capacity: 10,000 mAh
  • Battery type: Lithium Polymer (Li-Po)
  • USB-A output 1: 5V / 2.1A (10.5W)
  • USB-A output 2: 5V / 2.1A (10.5W)
  • Total max output: 12W
  • USB-C input: 5V / 2A (10W)
  • Micro USB input: 5V / 2A (10W)
  • Full recharge time: approx. 5 hours (with 10W charger)
  • Charging indicator: LED battery level indicator
  • Material: ABS / PC
  • Colour: Black
  • Included accessories: USB-A to USB-C charging cable

Recommendations

For optimal performance, use a 10W or higher USB charger to recharge the powerbank. The included USB-A to USB-C cable is suitable for charging most modern smartphones. This powerbank is ideal for everyday carry and travel.

Specifications
Brand
URBAN FACTORY
Cable Included
USB-A to USB-C charging cable
Category
Power Bank
Circuit Protection
Overcharge protection, Short-circuit protection, Temperature control, Over-discharge protection
EAN
3760170886121
Material
ABS / PC
Maximum Output Power
12W
Model
UPB12UF
MPN
UPB12UF
Product colour
Black
Product type
Power Bank
Special features
Overcharge protection, Short-circuit protection, Temperature control, Over-discharge protection
Weight
0.205 kg
Price history over the last 6 months
URBAN FACTORY Fuel Series USB-A Powerbank 10,000 mAh Black
Current
R749
Lowest
R708
Highest
R749
Change 24H
+R19   +3%
Week
+R41   +6%
Month
—   

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