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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Urban Factory ERGO Max Vertical Ergonomic Mouse - Right-Handed - RF Wireless + Bluetooth - 4000 DPI - Black

Urban Factory ERGO Max Vertical Ergonomic Mouse - Right-Handed - RF Wireless + Bluetooth - 4000 DPI - Black
Urban Factory ERGO Max Vertical Ergonomic Mouse - Right-Handed - RF Wireless + Bluetooth - 4000 DPI - Black
0 reviews • Write a review
R2,776
The Urban Factory ERGO Max is a vertical ergonomic mouse designed to reduce wrist strain and provide comfortable use during long hours. With a right-handed orientation, it combines RF 2.4 GHz and Bluetooth 5.0 connectivity for versatile use across multiple devices. The optical sensor offers adjustab... Read More
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Stock Out Of StockNo Stock Code 2880489 Brand URBAN FACTORY Model EPM50UF Warranty 2 Years

Shipping & Returns

The Urban Factory ERGO Max is a vertical ergonomic mouse designed to reduce wrist strain and provide comfortable use during long hours. With a right-handed orientation, it combines RF 2.4 GHz and Bluetooth 5.0 connectivity for versatile use across multiple devices. The optical sensor offers adjustable DPI up to 4000, ensuring precise cursor control for both office and everyday tasks.

Advantages

Ergonomic vertical design promotes a natural handshake position, reducing muscle fatigue. Dual connectivity allows seamless switching between RF and Bluetooth. Rechargeable battery with USB-C charging eliminates the need for disposable batteries. Six buttons including forward/backward navigation enhance productivity.

Suitable for

  • Office professionals seeking ergonomic comfort
  • Users with wrist or repetitive strain issues
  • Multi-device users needing wireless flexibility
  • Anyone preferring a vertical mouse for daily computing

Key specifications

  • Device Type: Mouse
  • Form Factor: Vertical Ergonomic
  • Hand Orientation: Right-Handed
  • Connectivity: RF 2.4 GHz + Bluetooth 5.0
  • Wireless Range: 10 m
  • Movement Detection: Optical
  • Movement Resolution: 4000 DPI (adjustable: 800/1200/1600/2400/4000)
  • Number of Buttons: 6
  • Scroll Type: Scroll Wheel
  • Color: Black
  • Power Source: Rechargeable Battery (Built-in Lithium-ion)
  • Charging Port: USB-C
  • Compatibility: Windows, macOS, Linux, Android

Recommendations

For optimal ergonomic benefit, pair with a wrist rest and adjust DPI to your preferred sensitivity. Ensure the mouse is fully charged before first use.

Specifications
Battery technology
Rechargeable
Battery type
Lithium-ion (Li-ion)
Brand
Urban Factory
Category
Mouse
Compatibility
Windows, macOS, Linux, Android
EAN
3760170881713
Form factor
Vertical Ergonomic
Frequency band
2.4 GHz, Bluetooth 5.0
Linux operating systems supported
Yes
Mac operating systems supported
Yes
Mobile operating systems supported
Yes
Model
EPM50UF
MPN
EPM50UF
Product colour
Black
USB Type-C charging port
Yes
Weight
0.125 kg
Windows operating systems supported
Yes
Price history over the last 6 months
Urban Factory ERGO Max Vertical Ergonomic Mouse - Right-Handed - RF Wireless + Bluetooth - 4000 DPI - Black
Current
R2,776
Lowest
R2,016
Highest
R2,849
Change 24H
-R73   -3%
Week
+R15   +1%
Month
—   

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