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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Urban Factory EMR20UF-N Ergonomic Vertical Wireless Mouse - Right-Handed - Optical - RF 2.4 GHz - 1600 DPI - Black

Urban Factory EMR20UF-N Ergonomic Vertical Wireless Mouse - Right-Handed - Optical - RF 2.4 GHz - 1600 DPI - Black
Urban Factory EMR20UF-N Ergonomic Vertical Wireless Mouse - Right-Handed - Optical - RF 2.4 GHz - 1600 DPI - Black
R1,174
The Urban Factory EMR20UF-N is a high-quality ergonomic vertical wireless mouse designed for right-handed users. Its vertical design promotes a natural handshake position, reducing strain on the wrist and forearm during extended use. With adjustable DPI up to 1600 and reliable RF wireless connectivi... Read More
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Stock Out Of StockNo Stock Code 2880452 Brand URBAN FACTORY Model EMR20UF-N Warranty 2 Years

Shipping & Returns

The Urban Factory EMR20UF-N is a high-quality ergonomic vertical wireless mouse designed for right-handed users. Its vertical design promotes a natural handshake position, reducing strain on the wrist and forearm during extended use. With adjustable DPI up to 1600 and reliable RF wireless connectivity, this mouse offers precision and freedom of movement for both office and home use.

Advantages

Ergonomic vertical shape reduces muscle fatigue and discomfort. Wireless RF technology with a 2.4 GHz frequency provides a stable connection up to 10 meters. Six buttons including DPI adjustment and forward/backward navigation enhance productivity. Plug & Play installation requires no additional software.

Suitable for

  • Office professionals seeking ergonomic comfort
  • Home users wanting a reliable wireless mouse
  • Individuals with wrist or forearm strain
  • Right-handed users preferring a vertical grip

Key specifications

  • Product Type: Ergonomic Vertical Mouse
  • Connectivity: Wireless RF 2.4 GHz
  • Interface: USB Nano Receiver
  • Sensor: Optical
  • DPI: 800 / 1200 / 1600 (adjustable)
  • Number of Buttons: 6
  • Scroll Type: Wheel
  • Hand Orientation: Right-handed
  • Color: Black
  • Power Source: 2x AAA batteries (not included)
  • Wireless Range: Up to 10 m
  • Compatibility: Windows, macOS, Linux

Recommendations

For optimal ergonomic benefit, pair this mouse with a supportive wrist rest and maintain a neutral wrist position. Replace batteries when performance declines.

Specifications
Battery capacity
AAA
Battery technology
Alkaline
Battery type
Alkaline
Brand
Urban Factory
Cables included
USB Nano Receiver
Category
Mouse
Compatibility
Windows, macOS, Linux
EAN
3760170846460
Form factor
Vertical
Linux operating systems supported
Yes
Mac operating systems supported
Yes
Model
EMR20UF-N
MPN
EMR20UF-N
Product colour
Black
Weight
0.12 kg
Windows operating systems supported
Yes
Price history over the last 6 months
Urban Factory EMR20UF-N Ergonomic Vertical Wireless Mouse - Right-Handed - Optical - RF 2.4 GHz - 1600 DPI - Black
Current
R1,174
Lowest
R1,140
Highest
R1,214
Change 24H
-R2   0%
Week
+R34   +3%
Month
—   

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