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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Urban Factory ELB14UF Backpack 35.6 cm (14 inch)

Urban Factory ELB14UF Backpack 35.6 cm (14 inch)
Urban Factory ELB14UF Backpack 35.6 cm (14 inch)
0 reviews • Write a review
R1,650
The Urban Factory ELB14UF is a versatile and durable backpack designed to protect your 14-inch laptop while offering ample storage for daily essentials. Crafted from water-resistant polyester, this unisex backpack combines style and functionality for commuting, school, business, or travel.Advantages... Read More
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Stock Out Of StockNo Stock Code 2880495 Brand URBAN FACTORY Model ELB14UF Warranty 2 Years

Shipping & Returns

The Urban Factory ELB14UF is a versatile and durable backpack designed to protect your 14-inch laptop while offering ample storage for daily essentials. Crafted from water-resistant polyester, this unisex backpack combines style and functionality for commuting, school, business, or travel.

Advantages

Padded laptop compartment keeps your device safe; multiple pockets for organization; water-resistant material protects contents; adjustable padded shoulder straps for comfort; lightweight design at 15L capacity.

Suitable for

  • Daily commute
  • School and university
  • Business trips
  • Weekend travel

Key specifications

  • Brand: Urban Factory
  • Model: ELB14UF
  • EAN: 3760170881980
  • Product Type: Backpack
  • Material: Polyester
  • Colour: Black
  • Max Laptop Screen Size: 14 inches (35.6 cm)
  • Capacity: 15 Liters
  • Closure Type: Zipper
  • Number of Main Compartments: 1
  • Laptop Compartment: Padded
  • External Pockets: 1 Front zippered pocket, 2 Side mesh pockets
  • Internal Pockets: Laptop sleeve, Pen loops, Small accessory pockets
  • Shoulder Straps: Padded, Adjustable
  • Top Handle: Yes
  • Water Resistance: Water-resistant
  • Usage: Daily commute, School, Business, Travel
  • Style: Casual / Business Casual
  • Gender: Unisex

Recommendations

Ideal for professionals and students who need a reliable, lightweight backpack with dedicated laptop protection and organized storage. The water-resistant polyester ensures your belongings stay dry in light rain.

Specifications
Adjustable shoulder strap
Yes
Brand
Urban Factory
Category
Backpack
Closure type
Zipper
Colour name
Black
EAN
3760170881980
Interior pocket
Yes
Interior pocket closure type
Zipper
Interior pocket type
Laptop sleeve, Pen loops, Small accessory pockets
Material
Polyester
Maximum screen size
14 inches
Model
ELB14UF
MPN
ELB14UF
Notebook compartment
Yes
Product main colour
Black
Shoulder strap
Yes
Volume
15 L
Weight
0.55 kg
Price history over the last 6 months
Urban Factory ELB14UF Backpack 35.6 cm (14 inch)
Current
R1,650
Lowest
R982
Highest
R1,650
Change 24H
+R636   +63%
Week
+R668   +68%
Month
—   

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