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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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Urban Factory Desktop Silk Mouse - Ambidextrous - Optical - USB Type-A - 800 DPI - Black

Urban Factory Desktop Silk Mouse - Ambidextrous - Optical - USB Type-A - 800 DPI - Black
Urban Factory Desktop Silk Mouse - Ambidextrous - Optical - USB Type-A - 800 DPI - Black
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R454
The Urban Factory Desktop Silk Mouse (DSM01UF) is a wired optical mouse designed for everyday computing. With its ambidextrous form factor and smooth gliding surface, it offers comfortable and precise control for both left and right-handed users. The 800 DPI optical sensor ensures accurate tracking ... Read More
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Stock Out Of StockNo Stock Code 2880443 Brand URBAN FACTORY Model DSM01UF Warranty 2 Years

Shipping & Returns

The Urban Factory Desktop Silk Mouse (DSM01UF) is a wired optical mouse designed for everyday computing. With its ambidextrous form factor and smooth gliding surface, it offers comfortable and precise control for both left and right-handed users. The 800 DPI optical sensor ensures accurate tracking on various surfaces, while the 1.5m USB Type-A cable provides reliable connectivity and ample reach.

Advantages

This mouse combines simplicity with functionality. Its plug-and-play design requires no driver installation, making it ideal for quick setup. The silent click buttons reduce noise in shared workspaces, and the ergonomic shape reduces hand fatigue during extended use. The durable ABS plastic construction ensures longevity.

Suitable for

  • Office workers needing a reliable wired mouse
  • Home users for everyday browsing and document editing
  • Educational environments like schools and libraries
  • Users who prefer an ambidextrous design

Key specifications

  • Connectivity: Wired USB Type-A
  • Sensor: Optical LED, 800 DPI
  • Buttons: 3 (left, right, scroll wheel)
  • Scroll Type: Wheel
  • Form Factor: Ambidextrous
  • Cable Length: 1.5 m
  • Colour: Black
  • Material: ABS Plastic
  • Power Source: USB Bus-powered
  • Compatibility: PC, Mac, Linux

Recommendations

For a hassle-free computing experience, the Urban Factory Desktop Silk Mouse delivers reliable performance at an affordable price. Its ambidextrous design and silent operation make it a versatile choice for any desk setup.

Specifications
Brand
URBAN FACTORY
Cables included
USB Type-A cable
Category
Mouse
Compatibility
PC, Mac, Linux
EAN
3760170840314
Form factor
Ambidextrous
Linux operating systems supported
Yes
Mac operating systems supported
Yes
Model
DSM01UF
MPN
DSM01UF
Product colour
Black
Weight
0.075 kg
Windows operating systems supported
Yes
Price history over the last 6 months
Urban Factory Desktop Silk Mouse - Ambidextrous - Optical - USB Type-A - 800 DPI - Black
Current
R454
Lowest
R437
Highest
R454
Change 24H
+R2   +1%
Week
+R16   +4%
Month
—   

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