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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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Urban Factory Bigee Power 20000 mAh 65W Power Bank Black Grey

Urban Factory Bigee Power 20000 mAh 65W Power Bank Black Grey
Urban Factory Bigee Power 20000 mAh 65W Power Bank Black Grey
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R1,946
The Urban Factory Bigee Power is a high-capacity 20000 mAh power bank designed to keep your devices charged on the go. With 65W Power Delivery and Quick Charge support, it delivers fast charging for smartphones, tablets, and laptops. Its sleek black and grey design combines style with functionality,... Read More
Out Of Stock
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Stock Out Of StockNo Stock Code 2880543 Brand URBAN FACTORY Model BEB22UF Warranty 2 Years

Shipping & Returns

The Urban Factory Bigee Power is a high-capacity 20000 mAh power bank designed to keep your devices charged on the go. With 65W Power Delivery and Quick Charge support, it delivers fast charging for smartphones, tablets, and laptops. Its sleek black and grey design combines style with functionality, making it an ideal travel companion.

Advantages

Massive 20000 mAh capacity ensures multiple charges for your devices. 65W PD and QC fast charging technology powers up compatible devices quickly. Three ports (1 USB-C, 2 USB-A) allow simultaneous charging of up to three devices. Compact and lightweight design with LED indicator for easy monitoring.

Suitable for

  • Travelers needing reliable portable power
  • Professionals charging laptops and phones on the move
  • Outdoor enthusiasts requiring extended battery life
  • Anyone with multiple USB devices

Key specifications

  • Battery Capacity: 20000 mAh / 74 Wh
  • Battery Technology: Lithium Polymer
  • Max Power Output: 65W
  • USB-C Input/Output: 5V/3A, 9V/3A, 12V/3A, 15V/3A, 20V/3.25A (65W max)
  • USB-A Output 1: 5V/3A, 9V/2A, 12V/1.5A (18W max)
  • USB-A Output 2: 5V/3A, 9V/2A, 12V/1.5A (18W max)
  • Fast Charging: Power Delivery (PD), Quick Charge (QC)
  • Simultaneous Charging: Up to 3 devices
  • Material: ABS + PC
  • Safety: Overcharge, over-discharge, overcurrent, short-circuit protection
  • Charging Indicator: LED
  • Color: Black / Grey

Recommendations

For optimal performance, use a USB-C to USB-C cable supporting 65W PD. This power bank is compatible with most smartphones, tablets, and laptops that support USB-C charging.

Specifications
Brand
URBAN FACTORY
Cable Included
USB-C cable
Case material
ABS + PC
Category
Power Bank
Circuit Protection
Overcharge, over-discharge, overcurrent, short-circuit protection
EAN
3760170886923
Material
ABS + PC
Maximum Output Power
65W
Model
BEB22UF
MPN
BEB22UF
Product colour
Black/Grey
Product type
Power Bank
Special features
Fast Charging PD/QC, LED indicator
Weight
0.38 kg
Price history over the last 6 months
Urban Factory Bigee Power 20000 mAh 65W Power Bank Black Grey
Current
R1,946
Lowest
R1,859
Highest
R1,987
Change 24H
+R24   +1%
Week
+R84   +4%
Month
—   

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