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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White

TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
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R1,298
+R3 Reward
Looking for a higher resolution? It's right here.4MP Super-High DefinitionThe VIGI C240I camera comes with 4MP—more than enough pixels to pick up some of the more discrete details.Human & Vehicle ClassificationIntegrated AI chips support advanced algorithms to distinguish humans and vehicles from ot... Read More
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Stock 24 Code 9205 Brand TP-LINK Model VIGI C240I(2.8MM) Warranty 2 Years

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Estimated delivery Tuesday, September 29
You will be kept updated through our detailed tracking system
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Looking for a higher resolution? It's right here.
4MP Super-High Definition
The VIGI C240I camera comes with 4MP—more than enough pixels to pick up some of the more discrete details.

Human & Vehicle Classification
Integrated AI chips support advanced algorithms to distinguish humans and vehicles from other objects. You can flexibly customize alarm rules to match your monitoring needs and receive more accurate event notifications.

We keep an eye on your business.
Smart Detection
Backed by AI algorithms, the VIGI camera offers more smart detection. You will receive notifications when someone crosses a boundary, enters an area you've set, obstructs the camera, or removes/abandons objects.

IK10 Vandal-Proof & IP67 Waterproof
With vandal-resistant, rugged housing and waterproof design, this VIGI dome camera is built tough to withstand vandalism and harsh environments with rain and dust for constant security anywhere and anytime.

More compression. More savings. Same quality.
Without using any extra bandwidth, your cameras transmit compressed crystal-clear video to save disk space, ease network loads, and reduce monitoring costs without sacrificing image quality.

Never miss a detail.
SmartVid-Smart Video Enhancement
VIGI’s professional technologies process videos to greatly improve their quality that is vital to your monitoring, including Smart IR, WDR, 3D DNR, and Night Vision.

Flexible Management
Take full control over your security via four management methods: the web UI, NVR UI, VIGI app, and VIGI Security Manager.

TP-Link VIGI 4MP IR Dome Network Camera. Type: IP security camera, Placement supported: Indoor & outdoor, Connectivity technology: Wired. Mounting type: Ceiling/wall, Product colour: Black, White, Form factor: Dome. Lens viewing angle, horizontal: 88.8°, Lens viewing angle, vertical: 48.9°, Lens viewing angle, diagonal: 106.5°. Sensor type: CMOS, Optical sensor size: 25.4 / 3 mm (1 / 3"). Lens diameter: 2.8 mm

Key Highlights
  • 4MP Super-High Definition: The VIGI C240I camera comes with 4MP — more than enough pixels to pick up some of the more discrete details
  • Human & Vehicle Classification: Distinguishes humans and vehicles from other objects, so you receive more accurate event notifications
  • Smart Detection: Receive notifications and check feeds when someone crosses a boundary, enters an area you've set, obstructs the camera, or removes/abandons objects
  • IK10 Vandal-Proof & IP67 Waterproof: With vandal-resistant, rugged housing and waterproof design, this VIGI dome camera is built tough to withstand vandalism and harsh environments with rain and dust for constant security anywhere and anytime
  • H.265+: Without using any extra bandwidth, your cameras transmit compressed crystal-clear video to save disk space, ease network loads, and reduce monitoring costs without sacrificing image quality
  • Smart Video Enhancement: VIGI's professional technologies process videos to greatly improve their quality that is vital to your monitoring, including Smart IR, WDR, 3D DNR, and Night Vision
  • PoE/12V DC: Two types of power supply not only give you more convenience but also make your wiring remarkably easy
  • 2.8/4 mm Lens: Whether you need a wide-angle lens to cover enclosed spaces or a higher millimeter lens for longer distances in open spaces, C240I comes with two different lens types to better suit your security needs
  • Flexible Management: Take full control over your security via four management methods: the web UI, NVR UI, VIGI app, and VIGI Security Manager
  • Indoor & outdoor IP security camera
  • CMOS 25.4 / 3 mm (1 / 3") 4 MP 2560 x 1440 pixels
  • Wired Ethernet LAN
  • Night vision 30 m IR
  • Dome Ceiling/wall
  • IP67 IK10
  • Black, White
Specifications
Active tampering alarm
Yes
Back Light Compensation (BLC)
Yes
Basic event
Motion Detection, Camera Tampering Detection, Exception
Bit rate
64 Kbps - 4 Mbps
Bluetooth
No
Built-in HDD
No
Certification
CE, BSMI, VCCI, ONVIF
Compliance certificates
CE
Connectivity technology
Wired
Day/night mode
Yes
Depth
115 mm
Digest authentication
Yes
Digital Wide Dynamic Range (DWDR)
Yes
Ethernet interface type
Fast Ethernet
Ethernet LAN
Yes
Ethernet LAN (RJ-45) ports
1
Form factor
Dome
Frame rate
30 fps
Height
86 mm
Highlight Compensation (HLC)
Yes
Housing material
Plastic
HTTPS encryption
Yes
IK code
IK10
Image quality adjustment
Brightness, Contrast, Mirror, Saturation, Sharpness
Infra-red wavelength
850 nm
Intelligent Video Surveillance (IVS) system features
Abandoned object, Crossing line, Human detection, Intrusion, Region entrance detection, Region exiting detection, Vehicle detection
International Protection (IP) code
IP67
IP address filtering
Yes
LED type
IR
Lens diameter
2.8 mm
Lens viewing angle, diagonal
106.5°
Lens viewing angle, horizontal
88.8°
Lens viewing angle, vertical
48.9°
Management software
VIGI App, VIGI Security Manager, VIGI NVR
Maximum resolution
2560 x 1440 pixels
Minimum illumination
0 lx
Mirror
Yes
Mounting kit
Yes
Mounting type
Ceiling/wall
Night vision
Yes
Night vision distance
30 m
Noise reduction technology
3D noise reduction
Number of cameras
1
Number of illumination LEDs
1
Number of lenses
1
Number of simultaneous live view channels
3 channels
Operating temperature (T-T)
-30 - 60 °C
Optical sensor size
25.4 / 3 mm (1 / 3")
Package depth
193 mm
Package height
120 mm
Package weight
460 g
Package width
153 mm
Password protection
Yes
Placement supported
Indoor & outdoor
Power consumption (max)
5 W
Power source type
PoE
Privacy masking
Yes
Product colour
Black, White
Sensor type
CMOS
Supported graphics resolutions
320 x 240, 352 x 288, 640 x 480 (VGA), 1280 x 720 (HD 720), 1920 x 1080 (HD 1080), 2048 x 1280, 2304 x 1296, 2560 x 1440
Supported network protocols
TCP/IP, UDP, ICMP, HTTP, HTTPS, DHCP, DNS, RTSP, NTP, UPnP UDP, SSL/TLS
Total megapixels
4 MP
Type
IP security camera
Video compression formats
H.264, H.264+, H.265, H.265+
Video motion detection
Yes
Video streaming
Yes
Web-based management
Yes
Wi-Fi
No
Width
115 mm

Manual

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Manual

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Leaflet

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Price history over the last 6 months
TP-Link VIGI 4MP IR Dome Network Camera, IP security camera, Indoor & outdoor, Wired, CE, BSMI, VCCI, ONVIF, Ceiling/wall, Black, White
Current
R1,298
Lowest
R989
Highest
R1,298
Change 24H
+R201   +18%
Week
+R239   +23%
Month
+R237   +22%

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