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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s

TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
36 mo.
TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
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R2,105
+R6 Reward
EXPERIENCE WIFI LIKE NEVER BEFOREDeco M5 uses new technology to cover your entire home in powerful WiFi. With multiple units working together seamlessly, Deco M5 creates a home network like nothing you've ever experienced.No More Dead ZonesDeco M5 delivers WiFi up to 5,500 sq. ft. to cover homes of ... Read More
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Stock 14 Code 94513 Brand TP-LINK Model DECO M5(1-PACK) Warranty 3 Years

Shipping & Returns

Estimated delivery Thursday, October 1
You will be kept updated through our detailed tracking system
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EXPERIENCE WIFI LIKE NEVER BEFORE
Deco M5 uses new technology to cover your entire home in powerful WiFi. With multiple units working together seamlessly, Deco M5 creates a home network like nothing you've ever experienced.

No More Dead Zones
Deco M5 delivers WiFi up to 5,500 sq. ft. to cover homes of all sizes and shapes, from the corner bedroom to the backyard.

High-Speed WiFi
Every Deco unit acts like a router to keep your Wi-Fi running fast, and a Deco M5 system can keep 100-plus devices connected at once.

One Network, One Name
With Deco M5, you can walk from room to room with your smartphone or tablet and stay connected on a single Wi-Fi network.

TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System. Product colour: White, Antenna type: Internal, Product type: Mesh router. Wi-Fi band: Dual-band (2.4 GHz / 5 GHz), Top Wi-Fi standard: Wi-Fi 5 (802.11ac), WLAN data transfer rate (max): 1267 Mbit/s. Firewall security: SPI Firewall, Mobile operating systems supported: Android 4.4, Android 5.0, Android 5.1, Android 6.0, Android 7.0, Android 7.1, Android 7.1.2,..., Parental control features: Content filter, Custom profiles, Time controls, Time rewards, Weekly/monthly reports. AC input voltage: 100 - 240 V, AC input frequency: 50 - 60 Hz, AC adapter output voltage: 12 V. Compliance certificates: CE, RoHS, Certification: FCC, IC, NCC, BSMI, IDA, RCM, JPA, JRF, VCCI, KC

Key Highlights
  • Mesh router White
  • Antenna type: Internal Antennas quantity: 4
  • Dual-band (2.4 GHz / 5 GHz) Wi-Fi 5 (802.11ac) 1267 Mbit/s
  • WPA-PSK, WPA2-PSK
  • Dynamic IP Static IP
  • Quality of Service (QoS) support Port forwarding
  • DHCP client DHCP server
Specifications
AC adapter included
Yes
AC adapter output current
1.2 A
AC adapter output voltage
12 V
AC input frequency
50 - 60 Hz
AC input voltage
100 - 240 V
Antenna type
Internal
Antennas quantity
4
BeamForming
Yes
Bluetooth
Yes
Bluetooth version
4.2
Built-in processor
Yes
Certification
FCC, IC, NCC, BSMI, IDA, RCM, JPA, JRF, VCCI, KC
Compliance certificates
CE, RoHS
DC-in jack
Yes
Depth
120 mm
DHCP client
Yes
DHCP server
Yes
Dynamic DNS (DDNS)
Yes
Dynamic IP
Yes
Ethernet cable
Yes
Ethernet LAN (RJ-45) ports
2
Firewall security
SPI Firewall
Guest access
Yes
Harmonized System (HS) code
85176990
Height
38 mm
LED indicators
Yes
Mobile operating systems supported
Android 4.4, Android 5.0, Android 5.1, Android 6.0, Android 7.0, Android 7.1, Android 7.1.2, Android 8.0, Android 9.0, iOS 10.0, iOS 11.0, iOS 11.4, iOS 12, iOS 13, iOS 9.0, iOS 9.1, iOS 9.2, iOS 9.3
Networking standards
IEEE 802.11a, IEEE 802.11ac, IEEE 802.11b, IEEE 802.11g, IEEE 802.11n
Number of guest networks (2.4 GHz)
1
Number of guest networks (5 GHz)
1
Number of products included
1 pc(s)
Number of units included
1 pc(s)
Operating relative humidity (H-H)
10 - 90%
Operating temperature (T-T)
0 - 40 °C
Package depth
194 mm
Package height
101 mm
Package weight
630 g
Package width
195.5 mm
Parental control
Yes
Parental control features
Content filter, Custom profiles, Time controls, Time rewards, Weekly/monthly reports
Port forwarding
Yes
Processor cores
4
Product colour
White
Product type
Mesh router
Quality of Service (QoS) support
Yes
Reset button
Yes
Security algorithms
WPA-PSK, WPA2-PSK
Static IP
Yes
Storage relative humidity (H-H)
5 - 90%
Storage temperature (T-T)
-40 - 70 °C
Sustainability compliance
Yes
Top Wi-Fi standard
Wi-Fi 5 (802.11ac)
Universal Plug and Play (UPnP)
Yes
Wi-Fi band
Dual-band (2.4 GHz / 5 GHz)
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Width
120 mm
WLAN data transfer rate (first band)
400 Mbit/s
WLAN data transfer rate (max)
1267 Mbit/s
WLAN data transfer rate (second band)
867 Mbit/s

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Price history over the last 6 months
TP-Link AC1300 Deco Whole Home Mesh Wi-Fi System, White, Internal, Mesh router, Dual-band (2.4 GHz / 5 GHz), Wi-Fi 5 (802.11ac), 1267 Mbit/s
Current
R2,105
Lowest
R1,728
Highest
R2,233
Change 24H
+R145   +7%
Week
+R168   +9%
Month
+R152   +8%

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