We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.
But here is what a one-star review will never tell you:
We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.
Read the full letter — photos and video of real shipments, and a straight answer to every accusation.
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To access Galaxy AI features, tap the Galaxy AI icon using the S Pen or your finger to open the AI menu, then select the desired function. For PDF translation, open the PDF and choose Translate to view an easy-to-read overlay translation. For meeting notes, record the meeting and use the transcription tool to convert audio to text, then apply formatting or summarisation tools. Use Split View to edit and format notes while keeping the original content visible. For Sketch to Image, draw with the S Pen and run the Sketch tool to generate artwork based on your sketch.
Use the S Pen for precise input when transcribing, drawing or using Solve Math. Keep the tablet within manufacturer-recommended temperature ranges and avoid prolonged submersion despite IP54 protection. Pair the Tab S10 Series with other Galaxy devices to take full advantage of multi-device Galaxy AI features and to streamline creative or productivity workflows.
