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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

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  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
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We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA

StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
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R2,745
+R9 Reward
Connect four USB Type-A 3.2 Gen 1 (5Gbps) devices to a single USB port on your computer, using a USB hub that's suitable for harsh industrial/commercial environmentsIncrease USB scalability in industrial environments, product and repair labs, conference rooms or office workstations, using this 4-Por... Read More
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Stock 1 Code 878252 Brand StarTech Model 5G4AINDNP-USB-A-HUB Warranty 2 Years

Shipping & Returns

Estimated delivery Wednesday, October 7
You will be kept updated through our detailed tracking system
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Connect four USB Type-A 3.2 Gen 1 (5Gbps) devices to a single USB port on your computer, using a USB hub that's suitable for harsh industrial/commercial environments

Increase USB scalability in industrial environments, product and repair labs, conference rooms or office workstations, using this 4-Port Industrial USB Hub.

Functional in Harsh Environments

This industrial USB hub delivers reliable performance in harsh environments with its heavy-duty, metal housing.

Perfect for factory environments, the rugged hub features ESD protection to each USB port, which aids in preventing damage to any connected devices.

Mount to a Wall, Desk or DIN-Rail

Install the hub where it's best suited for your application. Securely mount the hub to a variety of surfaces, including a wall, desk, or rack, using the built-in mounting brackets and included hardware.

Connect and Charge USB Devices

This robust heavy-duty USB 3.0 hub offers four connection ports for connecting USB devices/peripherals.

The industrial USB hub supports 5-24V DC terminal block input, giving you the flexibility to power the hub as required, based on your own power input options.

StarTech.com offers external power adapters, ITB20D3250 and SVA12M5NA, sold separately.

With the optional power adapter, the hub supports USB battery charging specification 1.2, delivering up to 2.4A on any port to a maximum of 30W total, so you can charge your mobile devices faster than traditional USB ports allow.

Wide Device Compatibility

The hub is OS independent ensuring support on a wide range of platforms including Windows, macOS and Linux.

StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA. Host interface: USB 3.2 Gen 1 (3.1 Gen 1) Type-B, Hub interfaces: USB 3.2 Gen 1 (3.1 Gen 1) Type-A. Data transfer rate: 5000 Mbit/s, Product colour: Black, Housing material: Steel. Power plug type: Type M. Width: 59 mm, Depth: 178 mm, Height: 23 mm. Package width: 149 mm, Package depth: 213 mm, Package height: 51 mm

Key Highlights
  • 4-PORT INDUSTRIAL USB HUB: USB 5Gbps expansion hub w/metal enclosure for durability in harsh environments; Provides 4 USB 3.0 Type-A Downstream Facing Ports (DFP); 5Gbps shared; 6ft A-B host cable; USB Event Monitoring utility (available for download)
  • ESD PROTECTION: Heavy-duty USB hub with integrated electrostatic discharge safeguards; Protects connected devices with up to 8kV air and 4kV contact ESD protection
  • FLEXIBLE MOUNTING OPTIONS: Built-in mounting brackets for wall or desk installation; DIN rail mounting hardware included; Screw-lock connectors on host and device ports to ensure a reliable and secure connection
  • POWER OPTIONS: Rugged multiport hub is powered by either the DC barrel connection or terminal block using a 5 to 24V DC source (DC source not incl.); Optional power adapter available ITB20D3250 (sold separately) to power the hub via 2-wire terminal block
  • POWER & CHARGE: When connected to a power source, the mountable port expander hub supports BC 1.2 charging; Each port supports 12W (2.4A); Overcurrent protection protects connected devices from overdrawing power
  • Host interface: USB 3.2 Gen 1 (3.1 Gen 1) Type-B
  • Hub interfaces: USB 3.2 Gen 1 (3.1 Gen 1) Type-A
  • Ports quantity: 4
  • 5000 Mbit/s
  • Black Steel
Specifications
Cable length
1.8 m
Cables included
USB Type-A to USB Type-B
Chipset
VIA/VLI - VL817-Q7
Compliance certificates
RoHS
Data transfer rate
5000 Mbit/s
DC-in jack
Yes
Depth
178 mm
Height
23 mm
Host interface
USB 3.2 Gen 1 (3.1 Gen 1) Type-B
Housing material
Steel
Hub interfaces
USB 3.2 Gen 1 (3.1 Gen 1) Type-A
LED indicators
Yes
Master (outer) case height
270 mm
Master (outer) case length
520 mm
Master (outer) case width
430 mm
Mean time between failures (MTBF)
243753 h
Operating relative humidity (H-H)
5 - 95%
Operating temperature (T-T)
0 - 60 °C
Package depth
213 mm
Package height
51 mm
Package weight
500 g
Package width
149 mm
Plug and Play
Yes
Ports quantity
4
Power plug type
Type M
Product colour
Black
Products per master (outer) case
25 pc(s)
Quick start guide
Yes
Storage temperature (T-T)
-20 - 75 °C
Sustainability compliance
Yes
Terminal block port
Yes
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
4
Weight
280 g
Width
59 mm

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Manual

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Price history over the last 6 months
StarTech.com 4-Port Industrial USB 3.0 5Gbps Hub, Rugged USB Hub with ESD Protection, DIN/Wall/Desk Mountable USB-A Hub, USB Expander w/Locking Ports, Heavy Duty - TAA
Current
R2,745
Lowest
R2,338
Highest
R2,745
Change 24H
+R71   +3%
Week
+R95   +4%
Month
+R210   +8%

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