We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.
But here is what a one-star review will never tell you:
We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.
Read the full letter — photos and video of real shipments, and a straight answer to every accusation.
-90x90h.webp "Build-Your-Own Gaming PC — Ryzen 7 7700 + RTX 5070, 32GB DDR5 | DistriNode")
-90x90w.webp "DistriNode Ryzen 5 8500G Office PC (Radeon Integrated Graphics) — Build Your Own")
Turn on the phone and follow the on-screen setup to sign in with your Samsung or Google account. Use Smart Switch to transfer contacts, photos, messages and apps from your previous device. Access camera features via the Camera app to use ProVisual Engine, Photo Assist and Generative Edit for enhanced photos and edits. Enable One UI 8.0 customisation to arrange wallpapers and widgets and use the Now Bar for quick access to important information. For fast sharing between nearby Samsung devices, use Quick Share; for web summaries and translations, enable Browsing Assist inside Samsung Internet. Charge the device with a compatible fast wired charger to reach about 65% in 30 minutes.
Use a protective case that supports the phone's slim profile and Armor Aluminum frame for extra drop protection. Keep software up to date to receive the full 7 generations of OS upgrades and security patches. For best camera results in low light, enable ProVisual Engine and use multiframe modes; for quick transfers, use Smart Switch and Quick Share as appropriate.
