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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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Samsung NP964XJG-KG4SE 16 inch Dynamic AMOLED 2X Laptop - Intel Core Ultra 7 155H, 32GB RAM, 1TB SSD, Windows 11 Home, Moonstone Gray

Samsung NP964XJG-KG4SE 16 inch Dynamic AMOLED 2X Laptop - Intel Core Ultra 7 155H, 32GB RAM, 1TB SSD, Windows 11 Home, Moonstone Gray
Samsung NP964XJG-KG4SE 16 inch Dynamic AMOLED 2X Laptop - Intel Core Ultra 7 155H, 32GB RAM, 1TB SSD, Windows 11 Home, Moonstone Gray
Samsung NP964XJG-KG4SE 16 inch Dynamic AMOLED 2X Laptop - Intel Core Ultra 7 155H, 32GB RAM, 1TB SSD, Windows 11 Home, Moonstone Gray
Samsung NP964XJG-KG4SE 16 inch Dynamic AMOLED 2X Laptop - Intel Core Ultra 7 155H, 32GB RAM, 1TB SSD, Windows 11 Home, Moonstone Gray
Samsung NP964XJG-KG4SE 16 inch Dynamic AMOLED 2X Laptop - Intel Core Ultra 7 155H, 32GB RAM, 1TB SSD, Windows 11 Home, Moonstone Gray
Samsung NP964XJG-KG4SE 16 inch Dynamic AMOLED 2X Laptop - Intel Core Ultra 7 155H, 32GB RAM, 1TB SSD, Windows 11 Home, Moonstone Gray
Samsung NP964XJG-KG4SE 16 inch Dynamic AMOLED 2X Laptop - Intel Core Ultra 7 155H, 32GB RAM, 1TB SSD, Windows 11 Home, Moonstone Gray
Samsung NP964XJG-KG4SE 16 inch Dynamic AMOLED 2X Laptop - Intel Core Ultra 7 155H, 32GB RAM, 1TB SSD, Windows 11 Home, Moonstone Gray
Samsung NP964XJG-KG4SE 16 inch Dynamic AMOLED 2X Laptop - Intel Core Ultra 7 155H, 32GB RAM, 1TB SSD, Windows 11 Home, Moonstone Gray
Samsung NP964XJG-KG4SE 16 inch Dynamic AMOLED 2X Laptop - Intel Core Ultra 7 155H, 32GB RAM, 1TB SSD, Windows 11 Home, Moonstone Gray
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R40,120
The Samsung NP964XJG-KG4SE is a premium 16-inch laptop that combines a stunning Dynamic AMOLED 2X display with the power of an Intel Core Ultra 7 processor and integrated Intel Arc graphics. Its 2880x1800 resolution and 120Hz variable refresh rate deliver exceptionally smooth, vibrant visuals for cr... Read More
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Stock Out Of StockNo Stock Code 3603975 Brand SAMSUNG Model NP964XJG-KG4SE Warranty 2 Years

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The Samsung NP964XJG-KG4SE is a premium 16-inch laptop that combines a stunning Dynamic AMOLED 2X display with the power of an Intel Core Ultra 7 processor and integrated Intel Arc graphics. Its 2880x1800 resolution and 120Hz variable refresh rate deliver exceptionally smooth, vibrant visuals for creative work and entertainment.

Advantages

This laptop features a 16-inch Dynamic AMOLED 2X display with WQXGA+ resolution (2880x1800) and a 48-120Hz variable refresh rate, ensuring fluid motion and rich color. Powered by an Intel Core Ultra 7 155H processor and 32GB of LPDDR5X RAM, it handles demanding multitasking and AI-driven tasks with ease. The 1TB NVMe PCIe SSD provides ample fast storage, while the aluminum chassis in Moonstone Gray offers durability and a premium feel. Connectivity includes two Thunderbolt 4 ports, Wi-Fi 6E, and Bluetooth 5.3. The backlit keyboard with numeric keypad, fingerprint reader, and AKG quad speakers with Dolby Atmos enhance productivity and entertainment.

Suitable for

  • Professionals needing high-performance computing for content creation, data analysis, and software development
  • Users who value a high-resolution, color-accurate display for photo and video editing
  • Those seeking a premium, portable laptop with robust connectivity and security features

Key specifications

  • Processor: Intel Core Ultra 7 155H (up to 4.8 GHz, 24MB L3 Cache)
  • Graphics: Intel Arc Graphics (Integrated)
  • Memory: 32GB LPDDR5X
  • Storage: 1TB NVMe PCIe SSD
  • Display: 16-inch Dynamic AMOLED 2X, 2880x1800, 48-120Hz
  • Operating System: Windows 11 Home
  • Ports: 2x Thunderbolt 4, 1x USB-A 3.2, 1x HDMI 2.1, 1x MicroSD Card Reader, 1x Headphone/Mic Combo
  • Wireless: Wi-Fi 6E, Bluetooth 5.3
  • Battery: 76 Wh
  • Audio: AKG Quad Speakers with Dolby Atmos
  • Keyboard: Backlit with numeric keypad
  • Security: Fingerprint reader, TPM
  • Chassis: Aluminum, Moonstone Gray
  • Power Adapter: 65W USB-C

Recommendations

For professionals seeking a high-performance laptop with a stunning display and premium build, the Samsung NP964XJG-KG4SE delivers exceptional value.

Key Highlights
  • Windows 11 Pro 64-bit
  • Intel Core Ultra 7 356H (18MB Cache)
  • 16" WQXGA+ 2880 x 1800 AMOLED Touch
  • 32GB LPDDR5x-SDRAM & 1000GB SSD
  • Laptop Clamshell Grey
  • Intel Core Ultra 7 356H Processor cores: 16
  • Touchscreen 40.6 cm (16") WQXGA+ 2880 x 1800 pixels AMOLED 16:10
  • 32 GB LPDDR5x-SDRAM
  • 1 TB SSD
  • Intel® Graphics On-board graphics card cores: 4
  • Wi-Fi 7 (802.11be) Bluetooth 5.4
  • Lithium-Ion (Li-Ion) 78.07 Wh
  • Windows 11 Pro 64-bit
Specifications
Bluetooth
Yes
Bluetooth version
5.3
Brand
Samsung
Card reader integrated
Yes
Category
Laptops
Display diagonal
16"
Display resolution
2880 x 1800
EAN
8806099002268
HD type
WQXGA+
HDMI ports quantity
1
Housing material
Aluminium
Internal memory
32 GB
Internal memory type
LPDDR5X
Market positioning
Premium
Model
NP964XJG-KG4SE
MPN
NP964XJG-KG4SE
Native aspect ratio
16:10
Operating system installed
Windows 11 Home
Panel type
AMOLED
Processor family
Intel Core Ultra 7
Processor frequency
4.8 GHz
Product colour
Grey
Product type
Laptop
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
1
Weight
1.56 kg
Wi-Fi
Yes
Wi-Fi standards
Wi-Fi 6E

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Independent reviews by tech media

notebookcheck.net
8.6/10

“Samsung finally uses brighter OLED screens for the new Galaxy Book6 Pro and the new 120 Hz touchscreen with up to 1200 nits peak brightness offers superb image quality.”

Pros
  • Pros + excellent chassis quality + high system performance + excellent OLED touchscreen with accurate color profiles + long battery runtimes + very quiet in everyday situations + 2x M.2-2280 SSD
Cons
  • soldered RAM - PWM flickering with high amplitude - limited number of ports - no card reader anymore
Read the full review at notebookcheck.net →

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