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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple

Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
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R2,379
+R8 Reward
Do what can't be done.Galaxy Note has always put powerful technology in the hands of those who demand more. Now, the all new Galaxy Note9 surpasses even these high expectations, focusing on what matters most in today’s always-on, mobile world.PerformanceThe phone powerful enough to keep up with you.... Read More
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Stock 10 Code 2412032 Brand SAMSUNG Model SM-N960FZPDXEH Warranty 2 Years

Shipping & Returns

Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
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Do what can't be done.
Galaxy Note has always put powerful technology in the hands of those who demand more. Now, the all new Galaxy Note9 surpasses even these high expectations, focusing on what matters most in today’s always-on, mobile world.

Performance
The phone powerful enough to keep up with you.

Battery
Introducing a powerful, all day battery that goes the distance on a single charge — keeping pace with your life.

Optimized for Gaming
Level up your mobile gaming experience. The Galaxy Note9 gives you high performance during game time with a cutting-edge processor that cuts down on lag, a water-carbon cooling system that helps prevent overheating, and an AI-based performance adjuster that ensures your game stays smooth, not sluggish.

Design
See even more with our largest Infinity Display ever.

Colors
Complementing the screen is a monochrome metal frame available in a vibrant set of colors — with a matching or contrasting S Pen to suit your style

S Pen
All new Bluetooth enabled S Pen. Now with intelligence for ultimate control.

Bluetooth Enabled and Perfect Control
The all new S Pen now boasts powerful Bluetooth technology, letting you press a button to take control of your camera, presentations, and apps without touching your phone. While drawing, taking notes, and sending Live messages with the S Pen is as intuitive and natural as pen and paper, thanks to the fine tip and 4096 pressure levels.

Camera
Dual Aperture adapts like the human eye for stunning shots, day or night.

Intelligent Camera
New revolutionary features make it nearly impossible to take a bad shot. The Galaxy Note9 intelligently recognizes what you’re looking at, optimizing color settings like contrast, white balance, exposure, and more.5 And by detecting blinks and blurs, you can reshoot while the moment's right.

Samsung DeX
Transform your phone into a Desktop-like experience with a single cable.

Samsung Galaxy Note9 SM-N960F. Display diagonal: 16.3 cm (6.4"), Display resolution: 2960 x 1440 pixels. Processor frequency: 2.7 GHz, Processor family: Samsung Exynos. RAM capacity: 6 GB, RAM type: LPDDR4, Internal storage capacity: 128 GB. Rear camera resolution (numeric): 12 MP, Rear camera type: Dual camera. SIM card capability: Dual SIM. Operating system installed: Android 8.1. Battery capacity: 4000 mAh. Product colour: Purple. Weight: 201 g

Key Highlights
  • 16.3 cm (6.4") 2960 x 1440 pixels Gorilla Glass
  • Samsung Exynos 2.7 GHz
  • 6 GB 128 GB MicroSD (TransFlash) 512 GB
  • 4G Dual SIM NanoSIM
  • 802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac) Bluetooth 5.0 Near Field Communication (NFC)
  • Dual camera 12 MP 12 MP
  • 4000 mAh Wireless charging
  • Android 8.1
Specifications
2G standards
Edge, GPRS, GSM
3G standards
HSPA
4G standard
LTE
64-bit computing
Yes
AC adapter included
Yes
Accelerometer
Yes
Ambient light sensor
Yes
ANT+ enabled
Yes
App distribution platform
Google Play
Assisted GPS (A-GPS)
Yes
Audio formats supported
3GA, AAC, AMR, APE, AWB, FLAC, IMY, M4A, Mid, MIDI, MP3, MXMF, OGA, OGG, OTA, RTTTL, RTX, WAV, WMA, XMF
Auto focus
Yes
Barometer
Yes
Battery capacity
4000 mAh
BeiDou
Yes
Bluetooth
Yes
Bluetooth version
5.0
Body SAR (EU)
1.509 W/kg
Cables included
USB
Call divert
Yes
Call hold
Yes
Call timer
Yes
Call waiting
Yes
Caller ID
Yes
Chat
Yes
Compatible memory cards
MicroSD (TransFlash)
Conference call
Yes
Coprocessor
Yes
Coprocessor cores
4
Coprocessor frequency
1.7 GHz
Depth
8.8 mm
Digital zoom
10x
Display diagonal
16.3 cm (6.4")
Display glass type
Gorilla Glass
Display number of colours
16 million colours
Display resolution
2960 x 1440 pixels
Display technology marketing name
Super AMOLED
E-mail
Yes
Electronic compass
Yes
Face detection
Yes
Fast charging
Yes
Fingerprint reader
Yes
Flash type
LED
Flight mode
Yes
Form factor
Bar
Front camera aperture number
1.7
Front camera resolution (numeric)
8 MP
Front camera type
Single camera
Galileo
Yes
Geotagging
Yes
GLONASS
Yes
Google applications
Gmail, Google Calendar, Google Play
GPS (satellite)
Yes
Gyroscope
Yes
Head SAR (EU)
0.381 W/kg
Headphone connectivity
3.5 mm
Headset included
Yes
Height
161.9 mm
Image stabilizer
Yes
Instant messaging (IM)
Yes
Internal storage capacity
128 GB
International Protection (IP) code
IP68
Iris recognition
Yes
Magnetic sensor
Yes
Manual
Yes
Maximum memory card size
512 GB
Microphone mute
Yes
Mobile network generation
4G
Multi-shot
Yes
Multimedia Messaging Service (MMS)
Yes
Native aspect ratio
18.5:9
Near Field Communication (NFC)
Yes
Night mode
Yes
Operating system installed
Android 8.1
Optical zoom
2x
Orientation sensor
Yes
Panel type
OLED
Personal info management (PIM)
Alarm clock, Calculator, Calendar
Personalization
Icons, Menu, Shortcuts
Pixel density
516 ppi
Platform
Android
Position location
Yes
Processor cores
4
Processor family
Samsung Exynos
Processor frequency
2.7 GHz
Processor lithography
10 nm
Product colour
Purple
Protection features
Dust resistant, Splash proof, Water resistant
Proximity sensor
Yes
Quick start guide
Yes
RAM capacity
6 GB
RAM type
LPDDR4
Rear camera aperture number
1.5
Rear camera flash
Yes
Rear camera resolution (numeric)
12 MP
Rear camera type
Dual camera
Rounded display corners
Yes
Screen shape
Curved edge screen
Second rear camera aperture number
2.4
Second rear camera resolution (numeric)
12 MP
Self-timer
Yes
Short Message Service (SMS)
Yes
SIM card capability
Dual SIM
SIM card ejector pin
Yes
SIM card hot swapping
Yes
SIM card type
NanoSIM
Smile detection
Yes
Speakerphone
Yes
Speed dialling
Yes
Stylus included
Yes
Subscription type
No subscription
Support for contact groups
Yes
Supported video modes
1080p, 2160p
Tethering (modem-mode)
Yes
Text prediction system
Yes
Themes
Wallpapers
Touch technology
Multi-touch
Touchscreen
Yes
Touchscreen type
Capacitive
USB connector leaflet
Yes
USB connector type
USB Type-C
USB mass storage
Yes
USB On-The-Go support
Yes
USB port
Yes
Vibrating alert
Yes
Video formats supported
3G2, 3GP, ASF, AVI, FLV, M4V, MKV, MP4, WEBM, WMV
Video recording
Yes
Video recording modes
720p, 1080p, 2160p
Video stabilizer
Yes
Weight
201 g
Wi-Fi
Yes
Wi-Fi Direct
Yes
Wi-Fi positioning
Yes
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac)
Width
76.4 mm
Wireless charging
Yes
Zoom capability
Yes

Manual

Open Manual

Leaflet

Open Leaflet
Price history over the last 6 months
Samsung Galaxy Note9 SM-N960F 16.3 cm (6.4 inch) Dual SIM Android 8.1 4G USB Type-C 6 GB 128 GB 4000 mAh Purple
Current
R2,379
Lowest
R2,115
Highest
R2,379
Change 24H
+R20   +1%
Week
+R257   +12%
Month
+R257   +12%

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