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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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SALE OUT. | Xiaomi | Robot Vacuum | S10 EU | Wet&Dry | Operating time (max) 130 min | Lithium Ion | 3200 mAh | Dust capacity 0.30 L | 4000 Pa | White | Battery warranty 20 month(s)

SALE OUT. | Xiaomi | Robot Vacuum | S10 EU | Wet&Dry | Operating time (max) 130 min | Lithium Ion | 3200 mAh | Dust capacity 0.30 L | 4000 Pa | White | Battery warranty 20 month(s)
SALE OUT. | Xiaomi | Robot Vacuum | S10 EU | Wet&Dry | Operating time (max) 130 min | Lithium Ion | 3200 mAh | Dust capacity 0.30 L | 4000 Pa | White | Battery warranty 20 month(s)
0 reviews • Write a review
R3,775
+R9 Reward
The Xiaomi Robot Vacuum S10 EU delivers powerful 4000 Pa suction and intelligent wet-and-dry cleaning for a thorough, hands-free floor care experience. With LDS laser navigation, it maps your home quickly and precisely, while its long-lasting 3200 mAh lithium-ion battery provides up to 130 minutes o... Read More
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Stock 1 Code 300745 Brand XIAOMI Model BHR5988EUSO Warranty 2 Years

Shipping & Returns

Estimated delivery Monday, October 5
You will be kept updated through our detailed tracking system
Payment options
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The Xiaomi Robot Vacuum S10 EU delivers powerful 4000 Pa suction and intelligent wet-and-dry cleaning for a thorough, hands-free floor care experience. With LDS laser navigation, it maps your home quickly and precisely, while its long-lasting 3200 mAh lithium-ion battery provides up to 130 minutes of runtime on a single charge.

Key features

  • 4000 Pa strong suction for deep cleaning of carpets and hard floors
  • LDS laser navigation for fast and precise home mapping
  • Constant moisture wet mopping without soaking your floor
  • Zone separation and cleaning, plus virtual walls and no-go areas
  • 3200 mAh lithium-ion battery with up to 130 minutes of maximum operating time
  • 0.30 L dust capacity and 1 main brush plus 1 side brush for efficient pickup
  • White finish with a 20-month battery warranty
Specifications
Automatic base station return
Yes
Battery capacity
3200
Battery type
Lithium Ion
Brand
Xiaomi
Brush included
Yes
Brush type
1 main brush and 1 side brush
Capacity
0.30 L
Category
Robot Vacuums
Classification of battery
CL126:NE:2016-12-09
Colour of product
White
Composition of battery
CL127:KT:2016-12-09
Control type
Remote control via APP
Cordless
Yes
Diameter
35
Doorsill Crossing
2
Dust capacity
0.30
Dust collector type
Container
EAN
2000001295489
Embeeded battery
Yes
Gross depth (mm)
140.00
Gross depth master carton
180
Gross height (mm)
410.00
Gross height master carton
416
Gross weight
6.80
Gross width (mm)
520.00
Gross width master carton
427
Height
9.45
Inner carton packing Qty
1
Interactive mapping
Multi-floor Mapping
Laser sensor technology
Yes
Material
Plastic
Model
BHR5988EUSO
MPN
BHR5988EUSO
Net weight
6.38
Net weight master carton
5.9
On/off switch
Yes
Operating time (max)
130
Packing quantity
1.00
Palette Qty
64.00
Paper/Pasteboard
40.00
PET
140.00
Plastic (No PET)
10.00
Producer
Xiaomi
Producer product family
Robot Vacuum
Producer product name
S10 EU
Product colour
White
Product type
Handheld Vacuum
Rechargeable
Yes
SALE OUT.
Y, Y, Y
Saleout
USED AS DEMO, DAMAGED PACKAGING, MISSING POWER STATION
Self-cleaning
No
Stairs detection
Yes
Suction power
4000
Tare weight (kg)
0.42
Tare weight master carton
0.5
TI weight (kg)
0.50
Type
Wet&Dry
Type of battery
Accumulator
Volume (m3)
0.03
Warranty
3
Water tank capacity
0.2
WEE classification
CL109:5:2017-04-01
WEEE tax
Yes
Weight
4800
Price history over the last 6 months
SALE OUT. | Xiaomi | Robot Vacuum | S10 EU | Wet&Dry | Operating time (max) 130 min | Lithium Ion | 3200 mAh | Dust capacity 0.30 L | 4000 Pa | White | Battery warranty 20 month(s)
Current
R3,775
Lowest
R2,725
Highest
R3,943
Change 24H
-R135   -3%
Week
+R1,039   +38%
Month
+R1,022   +37%

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