Ruckus Commscope/Secure Uplift Support 36 Months ICX 7850

Network downtime and unresolved technical issues can cripple business operations. The Ruckus ICX7850 Secure Uplift Support provides 36 months of comprehensive coverage for your Ruckus ICX 7850 Series switches, ensuring rapid issue resolution, proactive security updates, and minimal disruption.

Who is it for

This service is ideal for enterprises, data centers, and campus networks that rely on Ruckus ICX 7850 switches for high-performance aggregation and core switching. It suits IT teams needing guaranteed response times, advanced hardware replacement, and access to the latest software to maintain security and performance.

Main features

• 36-month service duration with 24x7 phone and web technical support
• Advanced hardware replacement options (next business day or 4-hour)
• Included software updates, upgrades, and firmware releases
• Access to Ruckus Support Portal, knowledge base, and documentation
• Priority support with enhanced response times and escalation
• Security advisories and proactive vulnerability notifications
• Global coverage subject to regional terms

Specifications

• Service type: Secure Uplift Support
• Supported product series: Ruckus ICX 7850 Series Switches
• Service duration: 36 months (3 years)
• Technical support availability: 24x7 phone and web
• Hardware replacement: Advanced hardware replacement (NBD or 4-hour)
• Software updates: Included (major and minor releases)
• Firmware updates: Included
• Online resources: Ruckus Support Portal, knowledge base, documentation
• Priority support: Yes
• Security advisories: Included
• Product family: Ruckus ICX Switches
• License type: Service contract / support license
• Coverage scope: Global (subject to regional availability)
• Eligibility: Requires active Ruckus ICX 7850 Series hardware
• SLA: Defined by Ruckus Secure Uplift Support terms
• Manufacturer: CommScope (Ruckus Networks)

Tips

Register your service contract immediately after purchase to activate support and ensure seamless access to updates. Keep your switch serial numbers handy when contacting support for faster service. Review the SLA terms to understand response times and replacement options available in your region.