Ruckus 823-T31C-1000 - 1 Jahr(e) - 24x7

Network administrators managing outdoor wireless deployments can rely on the Ruckus WatchDog Advanced Support for the T310c access point to keep their networks running smoothly. This 1-year, 24x7 support service provides comprehensive technical assistance and hardware replacement, ensuring minimal downtime for critical outdoor Wi-Fi infrastructure.

Key specifications

• Service duration: 1 year
• Service availability: 24 hours a day, 7 days a week
• Supported product: Ruckus T310c Outdoor Access Point
• Support level: Advanced
• Technical support access: Phone, web, email
• Software updates: Included (major and minor releases)
• Firmware updates: Included
• Hardware replacement: Advance replacement (next business day)
• Access to online resources: Knowledge base, documentation, FAQs
• Service delivery method: Electronic license
• Service activation: Via Ruckus Support Portal
• Target response time (critical issues): 1 hour
• Target response time (non-critical issues): 4 hours
• Supported product category: Wireless access point
• Support scope: Hardware and software
• Geographic coverage: Global
• Language support: English (primary)

Why choose it

This support plan offers peace of mind for organizations that depend on outdoor Wi-Fi connectivity. With 24x7 access to Ruckus experts and advance hardware replacement, you can resolve issues quickly and maintain high network availability. The inclusion of software and firmware updates ensures your T310c access point stays current with the latest features and security patches.

Ideal use cases

• Enterprises with outdoor Wi-Fi coverage in campuses, stadiums, or industrial sites
• Managed service providers offering SLA-backed wireless services
• Organizations requiring rapid hardware replacement to minimize downtime
• IT teams seeking expert technical support for complex outdoor deployments

Good to know

The service is delivered electronically and activated through the Ruckus Support Portal. It covers both hardware and software issues for the T310c access point globally, with English as the primary support language. The advance replacement ensures a replacement unit is shipped the next business day for critical hardware failures.