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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
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Philips Perfect replacement SRP5016/10 remote control IR Wireless Audio, DTV, DVD/Blu-ray, DVR, Home cinema system, SAT, TV Press buttons

Philips Perfect replacement SRP5016/10 remote control IR Wireless Audio, DTV, DVD/Blu-ray, DVR, Home cinema system, SAT, TV Press buttons
Philips Perfect replacement SRP5016/10 remote control IR Wireless Audio, DTV, DVD/Blu-ray, DVR, Home cinema system, SAT, TV Press buttons
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R438
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The Philips SRP5016/10 remote control is a modern 6‑in‑1 universal remote designed to operate multiple living‑room devices with a single handset. It is compatible with TVs, set‑top boxes, Blu‑ray/DVD players, streaming devices and sound bars, and provides full control for audio systems and home cine... Read More
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Stock 40 Code 2372122 Brand PHILIPS Model SRP5016/10 Warranty 2 Years

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Estimated delivery Thursday, October 22
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The Philips SRP5016/10 remote control is a modern 6‑in‑1 universal remote designed to operate multiple living‑room devices with a single handset. It is compatible with TVs, set‑top boxes, Blu‑ray/DVD players, streaming devices and sound bars, and provides full control for audio systems and home cinema components. The remote includes dedicated quick‑access buttons for services such as Netflix, Vudu and Amazon and supports firmware updates and additional device learning via integrated learning keys.

Advantages

The remote supports up to 10 devices via an IR wireless interface and offers 53 press buttons including backlit device keys for use in low light. It features a maximum operating range of 10 m, quick setup procedure and works seamlessly with popular streaming boxes and sound bars. Lightweight construction and a compact black design make it convenient for everyday use.

Suitable for

  • TVs and set‑top boxes
  • Blu‑ray and DVD players
  • Sound bars and audio systems
  • Home cinema systems and DVRs
  • Streaming devices such as Apple TV and Roku

Key specifications

  • Brand: Philips, Model: SRP5016/10
  • Interface: IR Wireless
  • Buttons quantity: 53 (press buttons)
  • Devices supported: up to 10
  • Backlight: Yes (backlit buttons)
  • Maximum range: 10 m
  • Rechargeable: No
  • Colour: Black
  • Weight: 0.162 kg

How to use

Install batteries (not supplied) and follow the quick setup instructions to pair the remote with each device. Use the device selection buttons to switch control between TV, STB, Blu‑ray, STR, SB and AUX. Use the integrated learning keys to update codes or add support for new devices as needed. The backlit buttons activate in dim conditions for easier operation.

Recommendations

Place the remote within line of sight of the device infrared receiver and keep the maximum distance under 10 m for reliable operation. Use the learning function and the dedicated support website if a device code is not initially available.
Key Highlights
  • TVs and set‑top boxes
  • Blu‑ray and DVD players
  • Sound bars and audio systems
  • Home cinema systems and DVRs
  • Streaming devices such as Apple TV and Roku
  • Brand: Philips, Model: SRP5016/10
  • Interface: IR Wireless
  • Buttons quantity: 53 (press buttons)
  • Devices supported: up to 10
  • Backlight: Yes (backlit buttons)
  • Maximum range: 10 m
  • Rechargeable: No
  • Colour: Black
  • Weight: 0.162 kg
Specifications
Backlight buttons
Yes
Battery type
AAA
Brand compatibility
Philips
Built-in battery
No
Built-in display
No
Buttons quantity
53
Carrier frequency range
24 - 55 kHz
Input type
Press buttons
Interface
IR Wireless
Learning IR codes
Yes
Maximum range
10 m
Number of batteries supported
2
Number of devices supported
10
Package dimensions (WxDxH)
129.5 x 274.3 x 38.1 mm
Package weight
215 g
Product colour
Black
Quantity per pack
1 pc(s)
Rechargeable
No
Remote control proper use
Audio, DTV, DVD/Blu-ray, DVR, Home cinema system, SAT, TV
Transmission angle
45°
Transmitting LEDs
1
Weight
162 g

Leaflet

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Price history over the last 6 months
Philips Perfect replacement SRP5016/10 remote control IR Wireless Audio, DTV, DVD/Blu-ray, DVR, Home cinema system, SAT, TV Press buttons
Current
R438
Lowest
R374
Highest
R461
Change 24H
+R59   +16%
Week
+R61   +16%
Month
+R61   +16%

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