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We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
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  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

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Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)

Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
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R28,997
+R113 Reward
Our intelligent 114° 4K front-of-room camera, mic, and speaker device. Featuring a 4K, 30MP camera lens, 4 omnidirectional microphones, and an integrated speaker. Pairs with the Meeting Owl 3 or Pro (sold separately) to automatically focus on whoever is speaking and switch between cameras to always ... Read More
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Stock 20 Code 125488 Brand OWL LABS Model FRS100-2100 Warranty 2 Years

Shipping & Returns

Estimated delivery Wednesday, October 7
You will be kept updated through our detailed tracking system
Payment options
EFTPayFastBank CardSnapScanZapperGoogle PayApple PayMobicredMoreTymePay on Arrival
Our intelligent 114° 4K front-of-room camera, mic, and speaker device. Featuring a 4K, 30MP camera lens, 4 omnidirectional microphones, and an integrated speaker. Pairs with the Meeting Owl 3 or Pro (sold separately) to automatically focus on whoever is speaking and switch between cameras to always share the best perspective of the room for remote participants.

Front and center room coverage with intelligent camera-switching and automatic speaker focus to capture every angle
Clear video and audio with 4K 30MP camera, 4 omnidrectional mics, and high-fidelity speaker
Pairs seamlessly with other Owl Labs solutions, including the Meeting Owl, the Whiteboard Owl and the Expansion Mic, to foster active collaboration and increased participation

AI-POWERED MULTI-CAMERA EXPERIENCE

Front and center room coverage with intelligent camera-switching and automatic speaker focus to capture every angle

CLEAR VIDEO & AUDIO

Clear video and audio with 4K 30MP camera, 4 omnidrectional mics, and high-fidelity speaker

TECH THAT ADAPTS TO YOU

Pairs seamlessly with other Owl Labs solutions, including the Meeting Owl, the Whiteboard Owl and the Expansion Mic, to foster active collaboration and increased participation
Key Highlights
  • FRONT AND CENTER COVERAGE: Pairs with the Meeting Owl to cover every angle of the meeting room from two different perspectives: the front of the room and the center of the table. Pairing also enables automatic camera-switching to capture the best perspective
  • AUTO-FOCUSES ON THE SPEAKER: AI-powered software automatically focuses on whoever is speaking to show the best view of active speakers
  • CLEAR VIDEO AND AUDIO: 4K 30MP camera, 4 omnidirectional mics, and integrated speaker ensure clear video and audio for all participants on both ends of the meeting
  • PART OF THE OWL LABS ECOSYSTEM: Works seamlessly with other Owl Labs solutions, including the Meeting Owl, the Whiteboard Owl, and the Expansion Mic to scale and support different room types
  • PAIRS WITH THE AWARD-WINNING MEETING OWL (NOT INCLUDED): The Meeting Owl 3 captures 360° video and audio up to 18’ (5.5m). Automatically focuses on whoever is speaking to foster active collaboration and increased participation, while showing a 360° view of the room
  • Video collaboration bar
  • 4K Ultra HD 3840 x 2160 pixels 30 fps
  • Built-in speaker(s) RMS rated power: 5 W
  • Ethernet LAN 10,100,1000 Mbit/s Wi-Fi
  • Single camera 30 MP CMOS
  • Omnidirectional
  • Power source type: DC
  • Charcoal
Specifications
Built-in speaker(s)
Yes
Cables included
AC, USB Type-C
Camera type
Single camera
Certified for Microsoft Teams
Yes
Country of origin
Vietnam
DC output voltage
19 V
Depth
769 mm
Effective sensor resolution
48 MP
Ethernet LAN
Yes
Ethernet LAN data rates
10,100,1000 Mbit/s
Focal length range
500 - 5000 mm
Harmonized System (HS) code
8525.5000.00
HD type
4K Ultra HD
HDMI ports quantity
1
Height
76 mm
Horizontal field of view
114°
Mac operating systems supported
Yes
Maximum frame rate
30 fps
Maximum video resolution
3840 x 2160 pixels
Megapixel (approx.)
30 MP
Microphone direction type
Omnidirectional
Microphone frequency
100 - 10000 Hz
Microphone pick-up range
2.5 m
Microphone sensitivity
69 dB
Number of cameras
1
Number of microphones
4
Number of speakers
1
Other operating systems supported
ChromeOS, Linux
Output level
79/1 dB
Package depth
820 mm
Package height
162 mm
Package weight
5 kg
Package width
149 mm
Packaging content
Owl Bar Table / Wall mount 6' USB Type C Cable Power supply AC line cord QSG Table card english Table card french Safety/regulatory/warranty slipsheet Owl card holder Room Solution card Owl Labs sticker
Power source type
DC
Processor family
Snapdragon
Processor model
QCS8250
Product colour
Charcoal
Product type
Video collaboration bar
Quick start guide
Yes
RMS rated power
5 W
Security algorithms
WPA2, WPA3
Sensor type
CMOS
Supported graphics resolutions
640 x 360, 1280 x 720 (HD 720), 1920 x 1080 (HD 1080), 2560 x 1440, 3840 x 2160
Supported video modes
360p, 1080p, 1440p, 2160p
USB connector type
USB Type-C
Vertical field of view
73°
Video formats supported
MJPG, NV12
Wall mounting kit
Yes
Warranty card
Yes
Weight
1.88 kg
Wi-Fi
Yes
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6 (802.11ax)
Width
97 mm
Windows operating systems supported
Yes

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Price history over the last 6 months
Owl Labs Owl Bar Video Conferencing Device — 4K Video Conferencing Bar with Active Speaker Focus (Add a Meeting Owl 3 or Pro for 360-Degree Coverage and Automatic Camera Switching)
Current
R28,997
Lowest
R27,617
Highest
R32,363
Change 24H
+R1,121   +4%
Week
+R1,380   +5%
Month
+R1,170   +4%

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