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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay the courier with no extra fees.
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Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey

Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
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The 14" ThinkPad X9 Aura Edition is an ultrathin laptop with an aluminum frame that combines refined design and durability. As a Copilot+ PC powered by Intel processors delivering up to 100+ TOPs, it provides on-device AI performance for everyday productivity. Smart Share enables instant connection ... Read More
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Stock 9 Code 112581 Brand LENOVO Model 21QA001WGE Warranty 2 Years

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The 14" ThinkPad X9 Aura Edition is an ultrathin laptop with an aluminum frame that combines refined design and durability. As a Copilot+ PC powered by Intel processors delivering up to 100+ TOPs, it provides on-device AI performance for everyday productivity. Smart Share enables instant connection with Android and iOS devices via an AI virtual sensor for easy drag-and-drop file transfer and messaging access. Smart Care offers Lenovo online support and chatbot tools, with an option to upgrade to Premier Support Plus for dedicated remote assistance. The laptop includes a wide range of ports to support peripherals and fast data transfers, and the product development follows sustainability practices and certifications.

Advantages

The ThinkPad X9 Aura Edition combines a premium, durable aluminum chassis with advanced AI capabilities from Copilot+ for improved task automation and personalized suggestions. Smart Share facilitates simple smartphone-to-laptop workflows, while Smart Care and optional Premier Support Plus provide 24/7 technical assistance. A broad set of I/O ports ensures compatibility with modern and legacy accessories. Sustainability-focused design and certifications reflect the manufacturer's environmental commitments.

Key specifications

  • Display: 14" form factor
  • Chassis: ultrathin aluminum frame
  • Platform: Copilot+ PC with Intel processors
  • AI performance: up to 100+ TOPs (combined)
  • Connectivity features: Smart Share (AI virtual sensor for Android and iOS)
  • Ports: dual Thunderbolt™ 4, HDMI and additional I/O for peripherals
  • Support options: Smart Care online tools and chatbot; optional Premier Support Plus with remote camera sharing and 24/7 voice/chat with Lenovo engineers
  • Sustainability: product design follows industry labels and certifications

How to use

Power on the ThinkPad X9 Aura Edition and sign in to your account to access Copilot+ features. To use Smart Share, enable the virtual sensor on the laptop and tap your Android or iOS device to the designated area, then drag and drop files or access messages from the PC. Connect peripherals using the available Thunderbolt™ 4, HDMI, or other I/O ports for displays, storage, or audio. For technical issues, use Smart Care online tools or the chatbot; upgrade to Premier Support Plus if you need dedicated remote assistance with camera sharing and live support.

Recommendations

For optimal AI performance and battery life, keep system firmware and drivers up to date, and use the latest supported version of your operating system. If you rely on frequent smartphone–laptop workflows, test Smart Share compatibility with your specific Android or iOS model and enable any required permissions in device settings.
Key Highlights
  • Windows 11 Pro
  • Intel Core Ultra 7 258V (12MB Cache)
  • 35.6 cm (14") WUXGA 1920 x 1200 OLED
  • 32GB (8533MHz) LPDDR5x-SDRAM & 1000GB SSD
  • Laptop Clamshell Grey
  • Intel Core Ultra 7 258V Processor cores: 8
  • 35.6 cm (14") WUXGA 1920 x 1200 pixels OLED LED backlight 16:10
  • 32 GB LPDDR5x-SDRAM 8533 MHz
  • 1 TB SSD
  • Intel Arc Graphics 140V
  • Wi-Fi 7 (802.11be) Bluetooth 5.4
  • Lithium Polymer (LiPo) 55 Wh 65 W
  • Windows 11 Pro
Specifications
AC adapter frequency
50/60 Hz
AC adapter included
Yes
AC adapter input voltage
100 - 240 V
AC adapter power
65 W
AI software frameworks supported by NPU
DirectML, OpenVINO, Windows ML, ONNX RT, WebNN
Antenna type
2x2
Anti-glare screen
Yes
Audio chip
Cirrus Logic CS42L43
Audio system
Dolby Atmos
Battery capacity
55 Wh
Battery technology
Lithium Polymer (LiPo)
Bluetooth
Yes
Bluetooth version
5.4
Built-in microphone
Yes
Bundled software
Intel Connectivity Performance Suite
Card reader integrated
No
Certification
ENERGY STAR 8.0 EPEAT Gold Registered ErP Lot 6/26 RoHS compliant TCO Certified 10.0 Intel Evo Platform Eyesafe Certified 2.0 MIL-STD-810H military test passed
Colour gamut
100%
Colour name
Grey
Combo headphone/mic port
Yes
Compliance certificates
RoHS
Contrast ratio (typical)
100000:1
Copilot key
Yes
Copilot+ PC
Yes
Depth
212.3 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
400 cd/m²
Display diagonal
35.6 cm (14")
Display resolution
1920 x 1200 pixels
Ethernet LAN
No
Ethernet LAN (RJ-45) ports
0
Fast charging
Yes
Fingerprint reader
Yes
Form factor
Clamshell
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
1920 x 1080 pixels
GPU performance up to
64 TOPs
HD type
WUXGA
HDMI ports quantity
1
HDMI version
2.1
Height
17.2 mm
Height (front)
6.7 mm
Height (rear)
1.72 cm
High Dynamic Range (HDR) supported
Yes
High Dynamic Range (HDR) technology
DisplayHDR True Black 500, Dolby Vision
Housing material
Aluminium
Infrared (IR) camera
Yes
Intel® Thunderbolt 4
Yes
Internal memory
32 GB
Internal memory type
LPDDR5x-SDRAM
Keyboard backlit
Yes
Keyboard language
German
LED backlight
Yes
Low Power Efficient-core Base Frequency
2200 MHz
Low Power Efficient-core Max Turbo Frequency
3.7 GHz
Low Power Efficient-cores
4
M.2 SSD size
2242 (22 x 42 mm)
Maximum internal memory
32 GB
Maximum refresh rate
60 Hz
Maximum shipping altitude
3048 m
Maximum turbo power
37 W
Memory channels
Dual-channel
Memory clock speed
8533 MHz
Memory form factor
On-board
Memory slots
0
Microsoft Copilot
Yes
Mobile network connection
No
Motherboard chipset
Intel SoC
Native aspect ratio
16:10
Near Field Communication (NFC)
No
Neural processor unit (NPU)
Intel AI Boost
NPU performance up to
47 TOPs
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Numeric keypad
No
NVMe
Yes
On-board GPU manufacturer
Intel
On-board graphics card
Yes
On-board graphics card family
Intel Arc Graphics
On-board graphics card model
Intel Arc Graphics 140V
Operating relative humidity (H-H)
8 - 95%
Operating system installed
Windows 11 Pro
Operating system language
German
Operating temperature (T-T)
5 - 35 °C
Optical drive type
No
Panel type
OLED
Password protection
Yes
Password protection type
BIOS, Power on, SSD, Supervisor
Performance cores
4
Performance-core base frequency
2.2 GHz
Performance-core Max Turbo Frequency
4.8 GHz
Pointing device
Touchpad
Privacy camera
Yes
Privacy type
Privacy shutter
Processor base power
17 W
Processor boost frequency
4.8 GHz
Processor cache
12 MB
Processor cache type
Smart Cache
Processor cores
8
Processor family
Intel Core Ultra 7
Processor generation
Intel Core Ultra (Series 2)
Processor manufacturer
Intel
Processor model
258V
Processor threads
8
Product colour
Grey
Product type
Laptop
RGB colour space
DCI-P3
Smart card reader
No
Sparsity support
Yes
Speaker power
2 W
Spill-resistant keyboard
Yes
SSD capacity
1 TB
SSD form factor
M.2
SSD interface
PCI Express 4.0
Storage media
SSD
Storage relative humidity (H-H)
5 - 95%
Storage temperature (T-T)
5 - 43 °C
Sustainability certificates
ENERGY STAR, EPEAT Gold, ErP, TCO
Thunderbolt 4 ports quantity
2
Top Wi-Fi standard
Wi-Fi 7 (802.11be)
Total processor performance up to
115 TOPs
Total SSDs capacity
1 TB
Total storage capacity
1 TB
Touchscreen
No
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
Weight
1.21 kg
Wi-Fi standards
Wi-Fi 7 (802.11be)
Width
311.8 mm
Windows Hello
Yes
Windows Studio effects support
Yes
WLAN controller manufacturer
Intel
WLAN controller model
Intel Wi-Fi 7 BE201
WWAN
Not installed

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Price history over the last 6 months
Lenovo ThinkPad X9-14 Gen 1 Copilot+ PC Intel Core Ultra 7 258V Laptop 35.6 cm (14 inch) WUXGA 32 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Pro German Grey
Current
R34,717
Lowest
R31,906
Highest
R34,857
Change 24H
+R475   +1%
Week
+R475   +1%
Month
+R694   +2%

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