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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
Pay the courier with no extra fees.
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Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
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Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
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Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
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Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
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Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
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R18,810
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Lenovo IdeaPad 5 2-in-1 16IAL10, Intel Core Ultra 5, 40.6 cm (16"), 1920 x 1200 pixels, 16 GB, 1 TB, Windows 11 Home Lenovo IdeaPad 5 2-in-1 16IAL10. Product type: Hybrid (2-in-1), Form factor: Convertible (Folder). Processor family: Intel Core Ultra 5, Processor model: 225U. Display diagonal: 40.6... Read More
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Stock 5 Code 1513380 Brand LENOVO Model 83KS002LGE Warranty 2 Years

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Estimated delivery Tuesday, October 6
You will be kept updated through our detailed tracking system
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Lenovo IdeaPad 5 2-in-1 16IAL10, Intel Core Ultra 5, 40.6 cm (16"), 1920 x 1200 pixels, 16 GB, 1 TB, Windows 11 Home

Lenovo IdeaPad 5 2-in-1 16IAL10. Product type: Hybrid (2-in-1), Form factor: Convertible (Folder). Processor family: Intel Core Ultra 5, Processor model: 225U. Display diagonal: 40.6 cm (16"), HD type: WUXGA, Display resolution: 1920 x 1200 pixels, Touchscreen. Internal memory: 16 GB, Internal memory type: LPDDR5x-SDRAM. Total storage capacity: 1 TB, Storage media: SSD. On-board graphics card model: Intel® Graphics. Operating system installed: Windows 11 Home. Product colour: Grey

Key Highlights
  • Hybrid (2-in-1) Convertible (Folder) Grey
  • Intel Core Ultra 5 225U Processor cores: 12
  • Touchscreen 40.6 cm (16") WUXGA 1920 x 1200 pixels IPS LED backlight Gloss 16:10
  • 16 GB LPDDR5x-SDRAM 8000 MHz
  • 1 TB SSD
  • Intel® Graphics
  • Wi-Fi 7 (802.11be) Bluetooth 5.4
  • 57 Wh 65 W
  • Windows 11 Home 64-bit
Specifications
AC adapter frequency
50/60 Hz
AC adapter included
Yes
AC adapter input voltage
100 - 240 V
AC adapter power
65 W
AI software frameworks supported by NPU
DirectML, OpenVINO, Windows ML, ONNX RT, WebNN
Antenna type
2x2
Audio chip
Realtek ALC3287
Battery capacity
57 Wh
Bluetooth
Yes
Bluetooth version
5.4
Built-in microphone
Yes
Card reader integrated
Yes
Certification
ENERGY STAR,EPEAT Gold,RoHS
Colour gamut
45%
Colour name
Luna Grey
Combo headphone/mic port
Yes
Compatible memory cards
MicroSD (TransFlash)
Depth
255 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display brightness
300 cd/m²
Display diagonal
40.6 cm (16")
Display resolution
1920 x 1200 pixels
Display surface
Gloss
Efficient cores
8
Efficient-core base frequency
1.3 GHz
Efficient-core Max Turbo Frequency
3.8 GHz
Ethernet LAN
No
Fingerprint reader
No
Form factor
Convertible (Folder)
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
1920 x 1080 pixels
HD type
WUXGA
HDMI ports quantity
1
HDMI version
1.4b
Height
18.4 mm
Housing material
Acrylonitrile butadiene styrene (ABS), Aluminium, Glass fibre, Polycarbonate (PC)
Infrared (IR) camera
Yes
Internal memory
16 GB
Internal memory type
LPDDR5x-SDRAM
Keyboard backlit
Yes
Keyboard language
German
LED backlight
Yes
Low Power Efficient-core Base Frequency
700 MHz
Low Power Efficient-core Max Turbo Frequency
2.4 GHz
Low Power Efficient-cores
2
Maximum internal memory
16 GB
Maximum refresh rate
60 Hz
Maximum turbo power
57 W
Memory clock speed
8000 MHz
Memory form factor
On-board
Mobile network connection
No
Motherboard chipset
Intel SoC
Native aspect ratio
16:10
Neural processor unit (NPU)
Intel AI Boost
Number of built-in speakers
2
Number of microphones
2
Number of SSDs installed
1
Numeric keypad
Yes
NVMe
Yes
On-board GPU manufacturer
Intel
On-board graphics card
Yes
On-board graphics card family
Intel Graphics
On-board graphics card model
Intel Graphics
Operating relative humidity (H-H)
8 - 95%
Operating system architecture
64-bit
Operating system installed
Windows 11 Home
Operating system language
German
Operating temperature (T-T)
5 - 35 °C
Optical drive type
No
Panel type
IPS
Performance cores
2
Performance-core base frequency
1.5 GHz
Performance-core Max Turbo Frequency
4.8 GHz
Pointing device
Touchpad
Privacy camera
Yes
Privacy type
Privacy shutter
Processor base power
15 W
Processor boost frequency
4.8 GHz
Processor cache
12 MB
Processor cores
12
Processor family
Intel Core Ultra 5
Processor generation
Intel Core Ultra (Series 2)
Processor manufacturer
Intel
Processor model
225U
Processor threads
14
Product colour
Grey
Product type
Hybrid (2-in-1)
RGB colour space
NTSC
Sparsity support
Yes
Speaker power
2 W
SSD capacity
1 TB
SSD form factor
M.2
SSD interface
PCI Express 4.0
Storage media
SSD
Storage relative humidity (H-H)
5 - 95%
Storage temperature (T-T)
5 - 43 °C
Stylus pen
Yes
Top Wi-Fi standard
Wi-Fi 7 (802.11be)
Total SSDs capacity
1 TB
Total storage capacity
1 TB
Touchscreen
Yes
Trial software
Office
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
2
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity
2
USB Power Delivery (USB PD)
Yes
USB Sleep-and-Charge
Yes
USB Type-C charging port
Yes
Weight
2 kg
Wi-Fi standards
Wi-Fi 7 (802.11be)
Width
356 mm
Windows Hello
Yes
Windows Studio effects support
Yes
WWAN
Not installed

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Price history over the last 6 months
Lenovo IdeaPad 5 2-in-1 16IAL10 Intel Core Ultra 5 225U Hybrid (2-in-1) 40.6 cm (16 inch) Touchscreen WUXGA 16 GB LPDDR5x-SDRAM 1 TB SSD Wi-Fi 7 (802.11be) Windows 11 Home German Grey
Current
R18,810
Lowest
R16,657
Highest
R19,448
Change 24H
+R65   +0%
Week
+R224   +1%
Month
+R2,058   +12%

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