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Before you believe a bad review about us

We would like to respond openly to every negative review about us. Many are posted anonymously, so we cannot reach those customers directly. This open letter is our reply, and we would be grateful if you took a moment to read it.

But here is what a one-star review will never tell you:

  • We import from 70+ official distributors. That is why you pay far less than local retail — and why delivery takes longer. We publish the date before you pay, never after.
  • You can pay only when your goods land in Johannesburg. Pay on Arrival, no full payment up front. Ask yourself what scammer offers that.
  • Nobody has ever lost money with us. You get the product, or you get a refund. There is no third option, and there never has been.
  • We are part of the ITwork group — ten years trading in Europe, nine stores, thousands of positive reviews.
  • Johannesburg and Cape Town stores open this year — real shelves, real stock, walk in and buy the same day.

We are not satisfied with our review scores, and we are not going to fix them by hiding anything. We are fixing them by being faster, clearer and easier to reach than any reason to complain.

Read the full letter — photos and video of real shipments, and a straight answer to every accusation.

Problem with an order right now? Write to [email protected], [email protected] or [email protected] — answered the same business day. The letter also lists our group and store owners' contacts.
Know our brand? Leave an honest review, send us a screenshot, and pick a free gift — shipped free of charge within 1–2 business days.
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Laptop Microsoft Surface Laptop 7 Copilot+ PC 13.8 inch Intel Core Ultra 7 32GB 1TB Intel Arc Graphics Windows 11 Pro

Laptop Microsoft Surface Laptop 7 Copilot+ PC 13.8 inch Intel Core Ultra 7 32GB 1TB Intel Arc Graphics Windows 11 Pro
Laptop Microsoft Surface Laptop 7 Copilot+ PC 13.8 inch Intel Core Ultra 7 32GB 1TB Intel Arc Graphics Windows 11 Pro
Laptop Microsoft Surface Laptop 7 Copilot+ PC 13.8 inch Intel Core Ultra 7 32GB 1TB Intel Arc Graphics Windows 11 Pro
Laptop Microsoft Surface Laptop 7 Copilot+ PC 13.8 inch Intel Core Ultra 7 32GB 1TB Intel Arc Graphics Windows 11 Pro
Laptop Microsoft Surface Laptop 7 Copilot+ PC 13.8 inch Intel Core Ultra 7 32GB 1TB Intel Arc Graphics Windows 11 Pro
Laptop Microsoft Surface Laptop 7 Copilot+ PC 13.8 inch Intel Core Ultra 7 32GB 1TB Intel Arc Graphics Windows 11 Pro
Laptop Microsoft Surface Laptop 7 Copilot+ PC 13.8 inch Intel Core Ultra 7 32GB 1TB Intel Arc Graphics Windows 11 Pro
Laptop Microsoft Surface Laptop 7 Copilot+ PC 13.8 inch Intel Core Ultra 7 32GB 1TB Intel Arc Graphics Windows 11 Pro
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R49,090
The Microsoft Surface Laptop 7 Copilot+ PC is a business-focused laptop with a 13.8-inch touchscreen (2304 x 1536) that combines a slim, lightweight chassis and AI-capable performance. Powered by an Intel Core Ultra 7 (model 268V) processor, 32 GB LPDDR5x RAM and a 1 TB SSD, this Surface Laptop runs... Read More
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Stock 1 Code 1272298 Brand MICROSOFT Model EP2-22349 Warranty 2 Years

Shipping & Returns

Estimated delivery Thursday, October 29
You will be kept updated through our detailed tracking system
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Microsoft Surface Laptop Copilot+ PC for Business - 13-inch - Snapdragon X Plus X1P-42-100 / 3.2 GHz - Win 11 Pro - Qualcomm Adreno - 24 GB RAM - 1 TB SSD - 33 cm (13) (EP2-31346)
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Microsoft Surface Laptop Copilot+ PC for Business - 13-inch - Snapdragon X Plus X1P-42-100 / 3.2 GHz - Win 11 Pro - Qualcomm Adreno - 24 GB RAM - 1 TB SSD - 33 cm (13) (EP2-31346)
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The Microsoft Surface Laptop 7 Copilot+ PC is a business-focused laptop with a 13.8-inch touchscreen (2304 x 1536) that combines a slim, lightweight chassis and AI-capable performance. Powered by an Intel Core Ultra 7 (model 268V) processor, 32 GB LPDDR5x RAM and a 1 TB SSD, this Surface Laptop runs Windows 11 Pro and includes Intel Arc Graphics for smooth visual performance in productivity and collaboration scenarios.

Advantages

This Surface Laptop offers a compact 13.8" touchscreen, a high-capacity 1 TB SSD and 32 GB of memory for multitasking and large files. The Intel Core Ultra 7 processor delivers AI-enabled performance suitable for business applications, while Intel Arc Graphics provides enhanced visuals. The device is lightweight (1.35 kg) and comes with Windows 11 Pro for business management and security features.

Suitable for

  • Office productivity and document editing
  • Remote collaboration and video conferencing
  • Data analysis and multitasking with large datasets
  • On-the-go work thanks to a lightweight design

Key specifications

  • Display: 13.8" touchscreen, 2304 x 1536 pixels
  • Processor: Intel Core Ultra 7 (model 268V)
  • Memory: 32 GB LPDDR5x
  • Storage: 1 TB SSD
  • Graphics: Intel Arc Graphics
  • Operating system: Windows 11 Pro
  • Weight: 1.35 kg
  • Colour: Black
  • Model/MPN: EP2-22349, EAN: 0196388466061

How to use

Start the Surface Laptop and sign in with your Windows 11 Pro account. Use the touchscreen or touchpad and keyboard for navigation. Install business applications and cloud services as required, connect to Wi‑Fi or corporate networks, and configure security settings through Windows 11 Pro. Use the built-in display and Intel Arc Graphics for presentation and visual work, and rely on the fast SSD and 32 GB memory for responsive multitasking.

Recommendations

For business deployments, configure Windows Update and security policies via your organization’s management tools, keep drivers and firmware up to date, and store critical data on encrypted volumes or cloud services. For best battery life, adjust power settings and reduce screen brightness when possible.
Key Highlights
  • Office productivity and document editing
  • Remote collaboration and video conferencing
  • Data analysis and multitasking with large datasets
  • On-the-go work thanks to a lightweight design
  • Display: 13.8" touchscreen, 2304 x 1536 pixels
  • Processor: Intel Core Ultra 7 (model 268V)
  • Memory: 32 GB LPDDR5x
  • Storage: 1 TB SSD
  • Graphics: Intel Arc Graphics
  • Operating system: Windows 11 Pro
  • Weight: 1.35 kg
  • Colour: Black
  • Model/MPN: EP2-22349, EAN: 0196388466061
Specifications
AC adapter included
Yes
AC adapter power
39 W
AI software frameworks supported by NPU
DirectML, ONNX RT, OpenVINO, Windows ML
Ambient light sensor
Yes
Audio system
Dolby Atmos
Bluetooth
Yes
Bluetooth Low Energy (BLE)
Yes
Bluetooth version
5.4
Brand
Microsoft
Browsing time (Wi-Fi)
12 h
Built-in microphone
Yes
Charging port type
Surface Connect
Combo headphone/mic port
Yes
Continuous video playback time
20 h
Contrast ratio (typical)
1300:1
Copilot key
Yes
Copilot+ PC
Yes
Depth
301 mm
Discrete graphics card
No
Discrete graphics card model
Not available
Display diagonal
13.8 "
Display glass type
Gorilla Glass
Display resolution
2304 x 1536
Efficient-core base frequency
2.2 GHz
Face recognition
Yes
Form factor
Clamshell
Front camera
Yes
Front camera HD type
Full HD
Front camera resolution
1920 x 1080
GPU performance up to
66 TOPs
HDMI ports quantity
0
Height
17.5 mm
High Dynamic Range (HDR) supported
Yes
High Dynamic Range (HDR) technology
Dolby Vision IQ
Housing material
Aluminium
Intel® Thunderbolt 4
Yes
Internal memory
32 GB
Internal memory type
LPDDR5x-SDRAM
Introduction year
2025
Island-style keyboard
Yes
Keyboard backlit
Yes
LED backlight
Yes
Low Power Efficient-core Max Turbo Frequency
3.7 GHz
Low Power Efficient-cores
4
Market positioning
Business
Maximum display brightness (HDR)
600 cd/m²
Maximum internal memory
32 GB
Maximum refresh rate
120 Hz
Maximum turbo power
37 W
Microsoft Copilot
Yes
Mobile network connection
No
Native aspect ratio
3:2
Neural processor unit (NPU)
Intel AI Boost
NPU performance up to
48 TOPs
Number of microphones
2
Number of SSDs installed
1
Numeric keypad
No
On-board GPU manufacturer
Intel
On-board graphics card
Yes
On-board graphics card 4K support
Yes
On-board graphics card 8K support
Yes
Operating system architecture
64-bit
Operating system installed
Windows 11 Pro
Optical drive type
No
Password protection
Yes
Performance cores
4
Performance-core base frequency
2.2 GHz
Performance-core Max Turbo Frequency
5 GHz
Pixel density
201 ppi
Pointing device
Touchpad
Pre-installed software
Microsoft 365 Apps
Processor base power
17 W
Processor cache
12 MB
Processor cache type
Smart Cache
Processor cores
8
Processor family
Intel Core Ultra 7
Processor generation
Intel Core Ultra (Series 2)
Processor manufacturer
Intel
Processor model
268V
Processor threads
8
Product colour
Black
Product type
Laptop
RGB colour space
sRGB
Sparsity support
Yes
Speakers manufacturer
OmniSonic
SSD capacity
1000 GB
Storage media
SSD
Top Wi-Fi standard
Wi-Fi 7 (802.11be)
Total processor performance up to
118 TOPs
Total SSDs capacity
1000 GB
Total storage capacity
1000 GB
Touchscreen
Yes
Trusted Platform Module (TPM)
Yes
Trusted Platform Module (TPM) version
2.0
USB 2.0 ports quantity
0
USB 3.2 Gen 1 (3.1 Gen 1) Type-A ports quantity
1
USB 3.2 Gen 1 (3.1 Gen 1) Type-C ports quantity
0
USB Power Delivery (USB PD)
Yes
USB Type-C charging port
Yes
USB Type-C DisplayPort Alternate Mode
Yes
USB4 Gen 3x2 ports quantity
2
Weight
1.35 kg
Wi-Fi standards
802.11a, 802.11b, 802.11g, Wi-Fi 4 (802.11n), Wi-Fi 5 (802.11ac), Wi-Fi 6 (802.11ax), Wi-Fi 6E (802.11ax), Wi-Fi 7 (802.11be)
Width
220 mm
Windows Hello
Yes
Windows Studio effects support
Yes

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Price history over the last 6 months
Laptop Microsoft Surface Laptop 7 Copilot+ PC 13.8 inch Intel Core Ultra 7 32GB 1TB Intel Arc Graphics Windows 11 Pro
Current
R49,090
Lowest
R48,898
Highest
R62,774
Change 24H
-R10,737   -18%
Week
-R10,737   -18%
Month
-R10,737   -18%

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